Lackadaisical, poor service. I don't know why it took me so long to transfer my home and automobile…read morepolicies to an agency that actually took the time to speak to me on the rare occasions I had a question. At Boise River Insurance, I was always transferred by the receptionist to voicemail and then our agent never returned our call. When I called to get my auto policy number because I was transferring my business, the receptionist hung up on me. Just the absolute worst and I could not recommend less.

In 7 years, I have received the best service from this agency that I have ever received in my adult…read morelife of 40 years. Everyone in this office will bend over backwards for their clients. I'm moving to another state where they don't service, and knowing I was leaving, ALL are continuing to help me make the right insurance decisions in another state. Steve and his crew are amazing and you won't be disappointed. They will all strive to give you the best options and the best service.

Their customer service is the best I have ever had!! Their rates are the cheapest too!!read more

This was my father's insurance agency, he passed away so I called to inform them of his passing. A…read moreweek later I get a letter from them saying they're canceling his insurance because he missed a payment. This is extremely insensitive especially given that I called and let them know that he had passed away.

Deb has been great to work with. She always follows thru on everything she says she going to do…read more Coming from another state I was not used to this type of customer service. She not only handles my personal policies she also handles our companies medical and dental benefits. She has done a great job making sure all of our employee are covered and answers all questions they may have. She truly knows the meaning of customer service!

On two occasions now after two years with Deb Williams Insurance the fact that I send them the…read moremoney for my house and cars and have called for help and left setting in a parking lot for 2 hours only to have the road side assistance cancelled was very disappointing. When i called to express my dissatisfaction, the suggestions was I could call Oregon Mutual Insurance. I do not send money to Oregon Mutual I send it to Deb Williams insurance, that office doesn't want to hear from anyone pass it on. I had a Key stolen for my car and today when I called to see if it was covered, again I was told to call Oregon Mutual Insurance and see if it was covered. Customer service does not exists in the Deb Williams Insurance office, pass it on and keep sending your money is what happens hear. Additionally, I was at a home show and saw Deb Williams Insurance booth with no one to be found. They do not want to talk to you, you should resolve your problems as they have shown me nothing but disregard to customers service. I don't think they know what the word means!!!

We have been working with Terri for years and very happy with the service and advice. We manage a…read morelot of rental properties, and it can sometimes be a challenge for insurance. Jim Waters has been able to help.

Wonderful. Dealt with Terri U. Very professional, knowledgeable and extremely helpful! Been w her…read morefor years now.

So far I've had a great experience with Tweedy Insurance while trying to help my relative figure…read moreout Medicare and its options. Dan Tweedy and the receptionist who greeted me were personable and friendly and I was greeted right away and asked if I wanted anything to drink while waiting. And the wait to see Dan was only a couple minutes. I met with Dan on pretty short notice and had a lengthy (no cost to me) conversation about Medicare insurance as well as faith and Christianity, only after I brought it up first. Afterward I also asked for a quote for life insurance and if the quote is close to the actual cost after going through underwriting then they have another customer as the input/info regarding Medicare cost him 3 hours and $0 income to him so far. Dan also said they can meet with my relative in Idaho Falls if need be!!! as he and other associates in the office travel that way on purpose for the company. And they have an office in Coeur d'Alene I'm pretty sure he said.

Randon Clayton is a very knowledgeable and genuinely nice man…read more I can't tell you how pleased I am with my auto and home policy Less than 1/2 what I was paying in Georgia with progressive

Phillip provides exceptional customer service and brings a comprehensive knowledge of insurance,…read moreoffering confident guidance tailored to your specific needs.

Easy process of switching my car insurance over and a great rate to boot! We'll see how the service…read moregoes over the next 6 months, but I have great expectations. I was asked to leave this review so here it is!

Brayden is amazing, I've used several different insurance providers and companies and never had an…read moreagent take care of me like he does. Always looking out for your best interest not just trying to sell you a higher premium. He even went as far as to say he wouldn't recommend me upgrading one of my policies because it didn't make sense for me even though he was going to make more money off me. Really good guy all around definitely reccomend

Colton and his staff are the most amazing people I have ever worked with! They helped me feel…read morecomfortable and were so friendly. Their customer service is extremely professional and helpful, I will for sure continue to work with them in the future!

I had a bad experience with this insurance agency. I had to pay for a mistake that one of their…read moreagent had on my policy which they don't even bother to accept as their fault. Their customer service is so bad. They will call you endlessly about payment but when it comes to other issues you won't even get any communication from them. I would not recommend them to anyone!!!!!