I do not like writing bad reviews for businesses but this one is unfortunately needed. Id give a half of a star if possible. I Requested this company to review my 2018 taxes, as I was referred to this business by a friend. After reviewing my taxes, this business charged me almost triple the amount than what I was receiving back in tax return. At no time was a fee agreed upon and at no time was I even explained the fee for tax preparation. I sent my W2 via email and I never heard back until I was charged the fee. Never asked about exemptions, dependents, property taxes.. etc. Never once was I told the amount I was receiving back in tax return before agreeing to actually file the tax return. Upon filing a complaint with the business, I was told I needed to be more organized..... extremely unprofessional, disrespectful and unethical. Michael Graham's secretary is the only one who seem to know what they are doing. read more