Ella Wiseman in Bishop's Stortford - 1 Feb 17:
I called regarding a repair as my car broke down and was displaying two warning lights. The company agreed to collect my car between 8:30-10 the next morning. The next day, I call at 11am as there was no sign of them and they explained it was because it was raining, and they would work something out. I call again at half 4, as I had been waiting for them for 8 hours without anyone arriving. They explained they had had second thoughts and didn't want to view my vehicle. I found this very upsetting as I spent my day off travelling down by train to be here with my vehicle. I also had to cancel plans that I had during the day as I was still waiting. I find not even showing up very unprofessional but what is worse is to not contact me back to inform me that they no longer wished to see my car. I could have contacted another garage in that time as it is very inconvenient for me to not have reliable transport. I am very disappointed, will definitely not be using Thorley Motors again. read more