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    Thorfinnson Michael L DDS

    5.0 (1 review)

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    1 year ago

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    Regency Dental

    Regency Dental

    3.5(8 reviews)
    2.3 miRegency, West Omaha

    Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

    After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.

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    Regency Dental
    Regency Dental - I think her smile is nice in both photos

    I think her smile is nice in both photos

    Regency Dental - Front office.

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    Front office.

    Thorfinnson Michael L DDS - oralsurgeons - Updated May 2026

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