We bought the tickets for a 75 minutes trip and the seller assured us that the boat will follow the…read moreroute indicating on the brochure provided. However instead of going the expected route, it went away to the other side of the harbour, and returned back. When we tried to figure out what is going on and why the trajectory was different, the seller refused to answer and started calling some manager. We waited for 15 minutes just making pressure on her and other visitors in order to get a justice. Finally she gave me a phone and I spoke to 'some person' (maybe it was a manager, I don't know) but the conversation was terrible. He interrupted me all the time. My wife became nervous and tired so I decided to quit their office. I put this feedback and I will not proceed further. People are different so we decided to leave this situation like that so you can all read it and make your own choice.
By the way, we saw other passengers complaining about the same problem, but it may be that they will remain silent.
However the food was unlimited and good, but you will face a huge traffic during the first half of the cruise. All drinks are NOT free, including water.