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    Thompson Rivers Family Optometry

    3.0 (2 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Thompson Rivers Family Optometry

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

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    Recommended Reviews - Thompson Rivers Family Optometry

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    Optiks International

    Optiks International

    1.0(2 reviews)
    3.0 km

    When I picked up my glasses I did not get them adjusted because this is the first time I have ever…read moreworn this style of frame and I wanted to get used to them. I went in yesterday to have my glasses adjusted and was told that I would have to wait for someone to help me which is fine. Someone with an air cast on her foot came out to help me did not bother to find out how I wanted them adjusted and took them into the lab. She then came out without the glasses and asked if the nose pads were too far apart and I said yes. She then went back into the lab and after a few minutes brought my glasses out again and asked me to try them on. I did try them on and the nose pads were tight but I didn't think there would be a problem with them. She told me that if I needed them tightened even more to just come back and they would adjust them for me. Never once did she check to see how they fit on my face before trying to adjust them. Today they have made my nose so sore that I had to adjust them myself. My mom was in at the same time yesterday for an eye exam. My mom needed new glasses and said that she wanted the bifocal line lowered. A different lab tech took the measurements off the lenses she currently has and lowered the bifocal line 2mm without ever checking with my mom or showing my mom what it looked like. She did not explain what she had done to anyone and we kept sitting there until the tech finally explained it to my mom. Another person had to some along and draw the line on my mom's glasses to show her where the new line would be and to make sure that it would be okay with her. There is a serious lack of professionalism at the Kamloops store. Even though I bought my glasses there and I like the optometrist, I will be going elsewhere as much as I can.

    Bought a pair of glasses that *I* thought were expensive but when they broke at the temple, all of…read morea sudden they were too cheap to fix and I needed to buy another pair. Since they consistently don't have the style I want and don't intend to get it -- no, thanks. This is a perfect example of why people buy online, which is where I'll get my glasses from now on.

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    Optiks International
    Optiks International
    Optiks International

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    FYidoctors

    FYidoctors

    3.0(2 reviews)
    2.9 km

    I had an excellent exam at FYI Doctors in Kamloops. The receptionist put me on a waiting list…read moreshould there be a cancellation and she was genuinely one of the nicest I've ever dealt with. I had previously gone to another optometrist but felt his diagnosis of my problem was not right. There was no comparison between the two optometrists. At FYI, my exam lasted an hour and she took the time to explain in detail about my vision problems. I would highly recommend FYI Doctors if you would like a honest and thorough exam.

    Bought glasses here...waited two years for the next eye exam and gave them my glasses to change out…read morethe lens to up date the prescription....the new lens caused headaches...so I took them back and complained. They refunded the cost and Alana kept my glasses. I paid close to $300.00 dollars just for the frames! "Lauren Hutton" black frames. I remember the last technician complimenting on them, and he is no longer there. As the years past...I had received another pair of glasses from another optometry but this optometry was in another province. No problems with the glasses. It was two years until I needed another eye exam....thought I would try them again...thinking people will change and giving Alana another opportunity to correct the situation. I gave them my glasses for the updated prescription again ...and again they were giving me headaches...so went back in, complained, refunded and had to demand to receive my glasses back...she replaced the old lenses with some ones that were in the garbage can. Just disgusted with the whole ordeal! Start to wonder if she put the right lenses in the right glasses in the first place. They finally lost my business...gave Alana more than enough opportunity to be honest and correct the situation!

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    Thompson Rivers Family Optometry - optometrists - Updated May 2026

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