Store is always clean, employees have been helpful in pharmacy and also front counter and the Beautiful gift shop...

my prescription is rarely ever ready. there's been times I've had to wait two days for it because didn't have it. I've gone through the drive through and it wasn't ready so they told me to come inside where I waited 30 minutes just for them to tell me they don't have it. I called to switch pharmacies and they said they took care of it. I called my new pharmacy a few days later and they told me fishers did not reach out to them at all and they had to call them. read more

The pharmacy staff is rude, uninformed and incompetent. I have had a problem every time I have gotten a prescription filled there. They screw up insurance information, have partially filled prescriptions and don't notify you of that (though you are charged full price). Phone calls are not returned in a timely manner and I must say again..the staff is rude. As a healthcare professional I will never recommend them to anyone ever. Stay away from this place for pharmacy services. read more

The only time I would recommend this pharmacy is if you are in the mood to be continually irritated every month when you go to fill prescriptions. They are the slowest pharmacy around and always have some sort of issue with filling scripts on a timely basis. I sure hope they make it this difficult for addicts to get their meds. They also have a computer counting pills and more than once I have received a half or pieces of pills. I do NOT recommend this place even if it were the last pharmacy in the area! read more

My personal review with Thompson's Pharmacy. A few weeks ago I had a very bad experience with this Pharmacy, on top of another two weeks later. I posted my opinion and review on my personal social media site, and when I went in a few days ago (because on convenience) I was asked by a gentleman to talk after waiting for approximately an hour. I followed him into the hallway where another woman was present for accountability purposes, and he bluntly asked what my private post was about. He said he had recognized my name. I explained every reason why I had posted it, and this man took no responsibility, had nothing to say other than blaming it on my doctor. He continued on with asking me to get my prescription filled elsewhere. That's fine, I should have done that to begin with. Yet as I walked out the door this man had the audacity to say " post that," then shut the door. I have never been so humiliated or so disrespected in my entire life. So my advice to you, don't give them a bad review. You may have the same experience I've had. Thank you Mr. Thompson, I appreciate your professionalism. read more

At les twice have called Broad Ave. about prescriptions on a Saturday. I've been told it's not important, an do I know how busy he is it's on people at the counter. It can be taken care of Monday. Really wish I could be there waiting in line. Just so happens I'm in a wheelchair and it's not exactly a handicap store. There's a real attitude problem there. I've been a customer almost all my life except for mail order. I'm just as important as anyone waiting in line. My transferred script from cvs is laying out there. There closed. No one else can fill it now. Martins works for me. No matter what day or time they have! I needed. This ASAP. read more

Not sure what happened to this place. I have been going here for years; however, recently they have been running out of my medicine and they bill my insurance days before they refill my rx, (what the hell folks) which causes problem at the end of the year. Sorry but i had to switch pharmacies today read more

The only reason that this is getting a 1 star is because I cannot leave it blank at 0 stars. The people who work there are rude and completely incompetent and I'm fed up with it. This pharmacy has been an issue for some time but I put up with it because of the convenience of it's location. No more. Many times I have gone to pick up a prescription and left without it for one excuse of another. On one occasion, my doctor sent a request 5 times before it was finally filled. Tonight, well this weekend really, was the final straw. After several attempts to pick up a prescription (that had been called in 5 days previously) I finally was fed up enough to call my doctor and ask that they send my prescription to another pharmacy. Upon attempt to pick up said prescription, I was informed that according to my insurance, my prescription had been filled and could not be refilled for 2 more months. Wait...what? No it has not. I do not have possession of a prescription. So I called Thompson to find out what on earth? According to them, they billed my insurance for my medication because they had to order it. Um. No, that is not how it works. The fact that you did not have my medication available is not my fault, or my insurance's fault. You should have had that in stock, and if you don't, okay, order it. You do not bill for a product that was not received; or a service that was not rendered. When I said this, I was told that "this is how we do it. We need to be sure that we will be paid" my response, "by committing insurance fraud?" "Ma'am this is not insurance fraud, this is how we do it." Let me tell you, as a health care provider myself, you DO NOT bill for a service that was not provided. That is fraud. It is one thing to check to be sure that payment will be received. However, a complete other thing to bill for something that has not occured. According to my insurance, and as far as their knowledge went, I received my medication yesterday, because that it what they were told. You can't bill because the plan is that it will/may happen in a few days time. You don't bill until the (in this case) prescription is filled and has my name on it, as in dispensed to me. At which time, yes. It's a billable transaction. And unfortunately this is just one of many nails in the coffin, however this is the biggest one to me. Don't give them your business and don't trust them. read more

Quaint hometown pharmacy. Employees are so nice and will go out of their way to help! I wouldn't fill my prescriptions anywhere else!

i recently suffered an accident that caused me to lose my job and some memory loss. i have had issues applying for insurance and basically just getting around. i am a radiologic technologist so i am very familiar with the healthcare field. the staff at the pharmacy told me that i was lying because i told them i just lost my job last time i got my scripts filled and also wanted to know why my insurance hasnt gone through. idk...ask them??i am a paying customer and i feel i deserve as much respect as someone with insurance..like me for the last 30 years...i am appauled at how i was treated. i know that there would be no issue if i wasnt getting my oxycodone...this staff member seems to enjoy the power she has in keeping someones medication from one. i hope she doesnt find herself in a situation where her world gets turned upside down...because i pray to be on the other side of the counter holding her meds for her broken back and speaking to her like she is a leech of society. megan, i hope you understand that you wont always be in a position to treat people the way you do. i used to like this pharmacy because they had no problem giving me my perscriptions that i have been taking daily for 12 to 13 years. i will probably end up in the hospital because megan wanted to play im the boss. thanks read more