-If I could give 0 stars I absolutely would and if knowing what we know now we would have NEVER gone with Thompson Homes.
-We picked up this house after the original buyers backed out on September 26th,2022 and it was fairly close to being done then. However, it was delayed numerous times . Looks like they broke ground July 18th, 2021, and didn't "finish" until December 22nd,2022. I put finish in quotations because it's August 10th, 2023 and technically still isn't finished. I have sent numerous emails to try and keep up and ask for updates. I have sent emails to the owner and addressed all of this and CC'd the construction supervisor and our warranty rep. Nothing seems to have changed. Our salesman was horrible at communicating and never relaying delays in construction. The quality of work in and out of the home is horrible. I don't understand how a company can stay in business like this. I have spoken to others who have a Thompson Homes and their experience is similar to ours.
- They changed our concrete layout without telling us and never even submitted a new site plan to the APC.
-Our office doors that were a $1,200 upcharge were delivered when it was raining and warped and the painters rolled them. The paint looks horrible and for that price you would expect a quality paint job. We are now almost 8 months since that and one of the doors is still hung with the protective cover over the glass which is covered in paint while the other door and a replacement door get " warrantied" by Kight home center. I spoke to the salesman at Kight 3/19/23 and he said the warrantied door was already picked up. Our other door wasn't picked up until early July and we were told by the construction supervisor it would be 2 weeks. It is 8/10/23 and we haven't heard anything. So now we have 1 old door hung with nothing on the other hinges. Also we asked for a refund at the time of the initial incident in January but Thompson homes refused to do so and instead wants to warranty a door that warped because of their superintendent delivering it unprotected in the rain. It is absolutely embarrassing having to explain to people that come to our home that its been this way for months now and we don't know when it will be fixed
-Our staircase has so many issues with it. When the crew showed up to fix it during the post close repair work they were going to seal it without even putting wood filler in missed nail holes and weren't even going to clean it. They started to seal it with dog hair in it, and they weren't even going to stain the areas where they did put wood filler 30 minutes prior. There are many unacceptable gaps at the miters and many other places. Any self respecting carpenter would not have let this happen. All the handrails were rough and had splinters coming off them. This is the worst example of craftsmanship i have ever seen. As of 8/10/23 nothing has been done to schedule this fix because we keep getting the same response of waiting on the finish carpenter.
-When we took possession of our home on December 22 there were 2 giant mounds of dirt and the entire property was covered in trash (siding pieces, cigarette butts, scrap wood pieces, general trash). it was never even rough graded. I never thought i would purchase a home and have it ready to move in and it look like this. If you look at some of their sites, you will see trash everywhere that blows around the neighborhood and framing and wood that has sat out in the elements for months before they start building.
-within 1 week of owning the home the upstairs bathtub leaked and caused a wet spot on the ceiling in the living room. and the repair didn't match so we had to wait a couple more months for a drywall contractor to show up. read more
