Unfortunately, our experience with the unprofessional office manager has caused us to end our relationship with this doctor's office.
We went there in 2022 as new patients with UHC Navigate. Our id cards say referral needed. We went for colonoscopies as referred by our doctor only to learn this office did not process UHC Navigate referrals. As suggested, we requested a retroactive referral. They said it was NOT THEIR FAULT and refused. Many months later, we had $5k in bills and advised that we would pursue further actions to remedy the situation. They finally put through the retroactive referral and UHC Naviagate covered the procedures. We advised our doctor at our one year physical appointments of the issues with the staff.
Following this appointment where my husband and I had blood taken and submitted to Quest. His results showed up in MyQuest the next day but my results never showed. The office promised to mail them to me but IT WAS NOT THEIR FAULT. A month later, I called again, did you mail my results?
Whoops, we are mailing today. I believe the office manager Kathy needs to understand that we don't care if it's NOT THEIR FAULT, we are looking for assistance in resolving the issue. Please refrain from saying it's NOT YOUR FAULT with your existing patients.
Additionally, this office has instituted a $5 charge if your bill is not paid within 30 days. We will verify if this is permissible in CT. read more