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Orthopedic Partners

2.2 (10 reviews)

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10 months ago

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1 year ago

Dr Thoms is the very best! Did my hip replacement surgery No problems at all! Excellent staff as well.

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Hartford HealthCare Medical Group

Hartford HealthCare Medical Group

2.3(12 reviews)
3.3 mi

Chaotic. My provider left the practice and there is no replacement. I was told there would be new…read morehires in the Fall and that if I have a need to call and an on call provider would fill in. (It has taken weeks in the past to get an appointment for an urgent need). I need a refill of a BP med and I can't refill on the app (it's grayed out) because I have no primary left, and I've been calling for a refill and I'm told "we emailed the on call". I asked for the on call to be notified in person. Declined. Instead I was chastised for "waiting too long to refill". Wrong. I'm not yet out but I'm traveling soon and don't want to run out of BP meds while away. And rx insurance will deny requests for refills that are made too soon. This practice lacks providers (a chronic problem at Hartford Healthcare and Yale/Northeast Medical both) and customer service is terrible.

This office is horrible. I had a new patient appointment for a physical and the office staff were…read moreso rude to me and my children. I only had to bring them because they had to cancel my appointment and change it. MA gave them bad looks and didn't say a word to me when checking my vitals. Then the office manager rudely told me I had to keep control of my children when one of them was wandering through the open door to the waiting room as I was waiting for checkout paperwork. I then got a bill for $150 for this visit as an "acute issue" visit even though if they had charged it as a yearly physical visit it would have been totally covered. When I called to say they need to change the way it was billed they told me because I talked about needing my thyroid checked (I have hypothyroidism), that meant it was a sick visit. They then had the audacity to refuse refills of my thyroid medication until I came in for ANOTHER visit that would be my "annual physical". I had a new patient appointment already, how is that not counted as my physical? I would never recommend this office.

Orthopedic Partners - surgeons - Updated May 2026

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