This is the best dry cleaner company I have ever found!…read moreGreat value and great seamstress work! Evie has done amazing work for me with hemming as well as repairing and resizing of my clothes!!

I rarely provide negative reviews, but I felt the service (and practices) of this Dry Cleaner was…read moreso poor, that I was compelled to submit this review. The unpleasant experience began when I walked in the door to have four (4) dress shirts cleaned and pressed. I did not have my credit card, so I offered to pay in cash. Even though they have a cash register, they claimed that they couldn't make change, so I paid $20.00 to have the shirts cleaned. I was told that all four (4) would be ready for pick-up a week later (i.e.: the following Saturday). When I returned the following Saturday, only two (2) shirts were cleaned. I was told that other two (2) would be ready the following Saturday, so I left with the two (2) cleaned shirts. When I got home, one collar one of the shirts had burn marks on it from an iron, so I had to discard it. I returned two (2) weeks later, and was told that only one (1) shirt was ready for pick-up, but that they would call me when the forth shirt was ready for pick-up. That was seven (7) months ago, and I'm still waiting for a call. I've never experienced such a lack of service, and such a exhibition of incompetence, by an establishment charged with such a simple task as cleaning and pressing a shirt. There are a half a dozen dry cleaners within a 2 mile radius of this place. Do yourself a favor and go to one of them.

5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

Close by my house, reasonably priced, the proprietor is friendly, and parking is easy. If you go…read moremid morning or afternoon. No complaints on the cleaning of clothes. Will continue to use.

Went to this cleaners based on reviews of other clients. I dropped off my wedding dress (to be…read morealtered, hemmed and to sew a sash onto it) and two other bridesmaids dresses in early March and scheduled to pick them back up at the end of May for my June wedding. Everything went well until I went to pickup the dress. I walk in the door and she asked why I was there. I told her I was there to pickup my dress and she says she forgot to do it. Apparently after having my dress for over 2 months other orders took precedence and my dress and the bridesmaids dresses got lost somewhere in her shop. She apologized and we rescheduled for the next week to pickup. A week later my bridesmaids go in to pickup their dresses and surprise, she forgot again! I immediately called her and told her this was not ok and that she needed to offer some sort of refund for the inconvenience not once but twice. After hanging up the phone, she calls my bridesmaids and tells them that she will get the dresses done on one condition. And I quote "if that mean bride doesn't come to pick them up". I cannot tell you how stressful this process was and how unprofessional this business is operated. Not only did Ms. Kim not offer any sort of discount but she then went behind my back to call my bridesmaids and tell them how I'm not welcome in her store. If I had time to get the dresses done elsewhere I would and I regret giving her the money I did for my dress. I have never written a bad review for anyone but felt the treatment I received during this process was horrible and I wouldn't want anyone else who is already busy with wedding planning to go through this.

Ellie and family are always kind, the work is detailed and completed timely. She also does all my…read morealterations.

Why have a business that's rarely open for business. Hours aren't as advertised on Yelp. Twice I…read moreraced here after work to find them closed at 6pm?? Never going back.

I had been a customer of this drycleaners for decades. But a couple of months ago, the store was…read moresold and is under new managment/ownership. The new owner did a terrible job on a recent order. I had a very expensive outfit to be cleaned. There were 2 small spots and one place that food was visible. I showed the owner and asked if he wanted me to mark the areas with tape. He laughed at me. The following week, I picked up my clothes. When I got home, I saw all the dirty areas were still on the outfit. Also, another garment had a terrible chemical odor. I brought the clothes back and showed him and asked again if he wanted me to mark the spots so he could clean them properly this time. He started to give me a hard time so I asked for my money back. I could not trust him with my clothes as they were irreplacable. In the meantime, however, I had already dropped off another order. The same thing happened when I picked them up later. The one item smelled so badly, I could not even put it in my car, the fumes were so strong. I asked to have that fixed. He said he would put it in the dryer again. When I picked the items up later, the smell was still there. I will never go back there again. You will not get your clothes cleaned properly.