They did such a great job! Came at 7am and was done and cleaned up by 12pm. They kept me in the loop with what was being done. I highly recommend them. read more

Polite, courteous, honest, and professional. The craftsmanship was outstanding. The roof is like night and day from old roof. We showed pictures of the new roof and nothing but compliments and folks asking for roofing name and number. And spotless with cleanup. You would never know 11 guys were here replacing a roof. Highly recommend. read more

Prompt, courteous phone service and quick turnaround on an estimate. Their estimate was $2500 less than a competitor. They did 4 of 6 roofs on my cul de sac in a week (including mine), starting at 7:30am and finishing at about 6pm each day. Each time they left, they cleaned up so well that it was like they'd never been here, other than the new roofs left behind. I couldn't be happier! read more

Thomas Roofing and their owner, Merrill Thomas, need a lesson in customer service. I would never recommend this company and this is why. My fiancé needed a new roof and based on a neighbor's recommendation we chose Thomas Roofing. They were set to come out to our home at 10-11AM on a Tuesday morning after they finished another job. Later on Tuesday we were called and told that they couldn't make on Tuesday, but they would be out on Wednesday morning. At exactly 5:25AM, we were awoken by the sound of ladders going up around our home. No knock on the door to say "we're here", they just got started. When we told them they couldn't start this early, out of respect to our neighbors and homeowner's association rules prohibiting starting work that early, we were simply told that they can't be on the roof at 1pm because of the heat. (Although they were on the roof at that time and later.) We called Thomas' offices which were of course closed that early!! When we heard back, the owner's daughter was curt and rude. Saying things like, I guess you never make a mistake. The neighbor who recommended Thomas Roofing also called to complain about the starting time of the job, and she told us that the owner's daughter, Brienne, was equally rude to her. When the job was finished the owner's son, told us that he had to speak to his father, because we weren't the first customers who were surprised and upset by the starting time. So we weren't the first to be surprised by the early start time. When my fiancé, called to speak with Merrill he refused to take our call, and has since sent us an email that says "due to the abusive nature of your phone conversations with my pregnant daughter and your abusive language used against my son and crew on the job sight. I have instructed my daughter to not except any calls from you. No one has to put up with such abuse. All future communications will be done by email only. That way there will be an accurate record of what was said and not said. This is needed for both of us considering your statement that you were not notified of your start date or time." At no time was anyone abusive in their language, Mr. Thomas. If anyone was abused, it was us. Think about it. You claim that you said your daughter informed us of a 6 AM start time. First of all 5:30 AM is not 6 AM. Also, what person in their right mind would accept a start time that early with neighbors so close by, and homeowner's association rules to comply with. Is there anyone out there who thinks that 5:30 AM is a reasonable starting time? Worse part about all of this, is the email the owner sent to my fiancé. If he would have just taken a call from her, listened to her complaint and offered some small token as a good faith gesture, then this would have been over. Now Merrill Thomas you have pissed more than a few people off, and you have an ex customer who is not only unhappy, but determined to let the world know of your business practices. I guess Thomas Roofing is so busy, it doesn't need referrals. Enjoy it while it lasts, because if you keep treating people like this, there won't be much business for you in the future. read more

I have used Thomas Roofing for decades for roofing replacements on both a professional and personal level. I have always found them to be very responsive, professional and fair in their pricing. Their workmanship is excellent and the few times that I have needed minor follow up attention, they have been quick to address the issue. Most recently, they replaced a slate roof on a house investment property in a historic neighborhood. The house was a challenge due to the roof slope, but they did such a good job, that I received compliments from the neighbors and the community association. I am so pleased with Thomas Roofing that I often recommend them to friends and colleagues looking for roofing services. Howard G. read more

I learned of Thomas Roofing through a referral I received from another vendor on the Roland Park "Word of Mouth" list (in the Roland Park News). Thomas Roofing just did a full tear off / rubber roof on my house, in addition to siding the exterior of the bay window on my building. The crew arrived on time everyday, didn't waste time taking breaks or hanging out, and cleaned up the site when they left each day, instead of leaving a mess until the end of the job. Start time was 6am most days, and they kept to the schedule. I never had to guess what time they were showing up like other roofing contractors I've used. We needed a generator to complete the project, and they were even considerate enough to try to reduce the noise (by placing insulation around the generator) so the neighbors would not be disturbed. After we opened the roof and found extensive rot, they kept me informed as to what was needed that was not part of the contract, and kept me informed of costs. I've had 4 other roofs done on houses that I've owned, and this was the least painful experience I've ever had with a roofing contractor. I recommend them highly and would use them again. read more

Thomas Roofing - Bay Window BEFORE - Roofing Near Me - Hanover, Pennsylvania

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Thomas Roofing completed my new roof earlier this year. I received a free estimate from Mr. Thomas within days of my initial call to the company. I was given a fair quote before the work was done; and this is the exact amount I was charged. I was given the start date and time. The employees showed up on time; and, the foreman knocked on the door upon their arrival to introduce himself. Everyone was very professional. The new roof was expertly done; and when the crew left my yard was spotless. Again, one of the employees knocked on my door prior to their departure to let me know the job was completed. Several of my neighbors were impressed with the work and asked for the number of the company. I have recommended the Thomas Roofing Company to family, friends, and neighbors. In the future, I would definitely use this company. read more

I had a leaking roof. I called Thomas Roofing. The Owner came to my home to give me an estimate. I had an area of 3' x 26' that needed to be replaced. I had a small roof over top and old roof. The owner gave me an estimate of 2,500.00, but stated during the estimated that, if I had the small roofed removed before his guys arrived that it could save me 400.00 to 500.00 dollars. It took two months before that ever came out to fix a leaking roof. I removed the small roof before there arrival. They came out on October 16, 2014, and took them six hours to replace the leaking roof. The very next morning I received a bill via email for 2,500.00. I called to ask why the bill was not discounted as promised since I already removed the small roof myself. I asked for the owner to call me. He never did. I was told that the owner did not remember the conversation. I received this email a few hours later. It had not even been 16 hours after the job was completed I was threaten with a lien of my home: On October 16 we completed this work and requested final payment. We have been denied with your asking for an additional discount on the roof. This will not be done as we have already discounted the contract to meet the other contractors bid. We hereby request payment in full again. As payment was due on completion and not received, it is now late and with no expectation of payment from you we have no choice but to file a mechanics lien against the property and pursue our payment through the court system. As of this date per our contract, reasonable attorneys fees and late charges will now accrue. We hope you change your mind and pay your balance as agreed. If you choose to do so, please notify us with in 48 hours as the lien will be processed on October 21. As you can see this is Not a company that I would ever use again or recommend to anyone. read more

Our roof was installed by Thomas Roofing, Inc. seven years ago. There were a few problems during the installation, with damage done to one of our fascia boards that had to be replaced, and afterwards with leaks around the flashing of one of the skylights. But, the measure of a business isn't necessarily how it performs when everything goes right, but the honesty, integrity, and effort it puts into correcting problems that are often unforeseen after the initial purchase. Thomas Roofing corrected the two problems to our utmost satisfaction. Mr. Thomas (Merrill) paid to replace the fascia board with a new one, and paid my labor costs to cut, paint, and help install the board. Industry standard practice is to reuse the existing flashing on skylights, but when ours leaked several months after the roof was completed, he ordered original replacement flashing from the skylight manufacturer, and installed it on every skylight at no cost to us, even though I offered to pay for the service. We live in north-eastern Carrol County, Maryland, and can highly recommend this family owned and run business for any of your roofing needs. Their crew is courteous, hard working, and respectful. This business truly works hard to earn, and is well deserving of their 5-star GAF rating. read more

I have used Thomas Roofing more than 10 years ago and recently about two months ago. There services were superb then and continue to be excellent. Mr. Thomas and his team has gone above and beyond the call of duty when providing services. I am highly impressed with the professionalism I encountered on both occasions. There are many quacks in the industry and I have experienced a few, but never any dishonesty with Thomas Roofing. I chose their services in the past because they were the only roofing contractor who came to my home with a professional package and samples. I am one who does a lot of research online and talking with coworkers, family and friends so that I am knowledgeable before meeting with any contractor. I had a whole list of questions to ask before getting my roof installed and did not have to ask because Mr. Thomas was very transparent from our first meeting and gave me more information than anyone else. I utilized Thomas Roofing because they did and said all the right things plus more. Recently, I received 3 estimates on a minor repair due to leaking around my roof collar. There are definitely some scam artists out there so folks don't be fooled. I even had a scammer through Home Advisor who made it seem like he was giving me deal and really it was the highest quote I received. So please, be careful and do your homework. In my opinion, Thomas Roofing is the best! read more