The doctors are good as is the physical therapy practice. The problem is billing. I have a…read moreprimary and a supplemental insurance provider. OrthoVirginia submits the charges to the primary insurance and then bills me for what the primary does not pay while they wait for payment by the supplemental provider. The amount "due" pops up every time I log in to the portal to check in for appointments which is quite irritating. This is on top of multiple paper bills sent via USPS that have a payment due date of the day I receive them. While my supplemental insurance shows all charges paid, it takes OrthoVirginia a very long time to properly credit payments (if at all). In the interim they annoy you with check in pop ups and paper bills. I have called multiple times about this and once I finally get past the AI agent, I receive the same person who appears to be offshore. The agent can see the payments were made in full by my supplemental insurance. I am assured the issue is being escalated however continue to receive reminders about amounts due that have long been paid. As I go in once or twice a week for physical therapy this will be an ongoing issue that is quite frustrating.

A disappointing front desk experience, but I want to recognize one employee who made a difference…read more On October 9, I brought my 10-year-old son to OrthoVirginia Reston following an ER visit for a wrist injury. We normally visit Ashburn, but with no appointments available until November, I scheduled a last-minute appointment here. This was our first visit. Our appointment was at 9:30 a.m. We were already running late, which I take responsibility for. I called ahead and was told to arrive by 9:45. We reached the medical complex around 9:40 but didn't make it to the actual suite until approximately 9:47. During my call, the representative asked whether I'd been informed about the elevator situation and additional steps to access the office. I had not. Between locating the parking garage, finding the correct pavilion, and climbing flights of stairs with my injured child, I arrived frustrated and out of breath. A female receptionist kindly greeted me and offered to assist with check-in instead of having me use the kiosk. While she helped, I explained my frustration and simply asked whom I could contact about the scheduling and arrival instructions. This is where things took an unnecessary turn. A second male employee at the front desk interjected, repeatedly insisting that text messages had been sent. I clarified several times that I wasn't blaming the receptionist or front desk. I was asking who handles feedback about information communicated during scheduling. I didn't yell, curse, or personally attack anyone. I was expressing frustration about an experience, not directing it toward an employee. Instead of answering my question, he continued going back and forth with me. I even tried to disengage, explaining, "I'm having a rough morning with an injured child," but he continued. When I said I didn't appreciate his tone, he responded that he didn't appreciate how I was speaking to his coworker. After I again clarified my concern, he sarcastically stated, "Oh yeah, and I'm the manager." I requested his director, and he handed me another clinic manager's business card. The exchange continued until another employee intervened and told us both to stop going back and forth. I stopped engaging. Why did a simple request for the appropriate contact person become an argument with someone identifying himself as management? I work in customer service and understand that people arrive stressed or frustrated. But frustration isn't automatically disrespect. Sometimes professionalism means listening, acknowledging concerns, and directing someone to the right person. Especially in healthcare, where families are dealing with pain, injuries, and stress, empathy, emotional intelligence, and de-escalation should be basic expectations, particularly from leadership. My 10-year-old son, the actual patient, was seated nearby and witnessed and overheard this exchange, along with other patients. I had to regroup afterward just to refocus on getting him the care he needed. I do want to recognize Tess, who helped put my son's cast on. She was genuinely wonderful. Her smile, kindness, positive energy, and the way she interacted with both of us made us feel comfortable and welcome, without any awkwardness or judgment. She helped turn the experience around. I would gladly return for the compassionate care Tess demonstrated. I'm formally raising my concerns with OrthoVirginia leadership because this interaction warrants review and accountability. Patients and families deserve to feel supported, heard, and respected, not have a simple request for assistance turn into a confrontation.

I cannot say enough good things about Dr. Parker! I had chronic hip pain for over five years and…read moredelayed seeing an orthopedic surgeon because I feared I would need surgery. From the moment I met Dr. Parker at my first consultation, I knew I had made the right decision. His bedside manner makes it feel as if you are talking to a member of your family that you have known your entire life. Although, I ultimately needed surgery to correct an impingement, he did not force me to go that route. We talked through all of my options, but I decided this was the best option to relieve pain. He performed a quick outpatient hip arthroscopy and the recovery period could not have gone better. I just finished physical therapy two weeks ago, which was 17 weeks after surgery. Had I not met Dr. Parker, I probably would not have had surgery and would still be in pain today. I go back for my six-month check up in October and I expect this process to continue to go smoothly. Go see Dr. Parker for hip injuries. You will not regret it!

Dr. Parker is the best orthopedic surgeon that I have ever worked with. He is honest, personable,…read moreand genuinely cares about his patients. There is no rush in the office visit and he exhausts all avenues before moving to a surgical solution.

They didn't help me much. I had a different therapist almost every time…read more Above all, they told me there was no problem to extend the treatment but I when I showered up for the appointment, they had cancelled my next sessions without any explanation and no warning.

I had a very frustrating experience with the billing and administrative practices at Town Center…read moreOrthopaedics. I visited for an acute hand injury and the office verified my insurance before the appointment, but no one informed me that a PCP referral was required for coverage. After the visit, the claim was denied and I was left with a $520 bill that was eventually sent to collections, forcing me to go through months of appeals with my insurer and even the Virginia Bureau of Insurance. During that process it became clear that the claim was submitted as a specialist office visit and not coded as urgent care, even though the visit was for an acute injury. The state review indicated the provider could submit a corrected claim for reconsideration, but the billing office never corrected or resubmitted it. This entire situation could have been avoided with basic communication or proper billing follow-up. If I had been informed upfront that a referral was required, I would have simply obtained one. Patients should not have to deal with collections and regulatory appeals because of administrative oversights and lack of transparency.

---Review for Massage Therapist - Gyöngyvér Montes---…read more I found out about G from my PT who recommended going to get some massage therapy for an injury. Let me just tell you that I'm SO glad I found her. She literally is the best! The United Wellness facilities are really nice especially since they moved to Reston. The lady at the front could be nicer, but she is efficient and gets stuff done. I also like that I can get in and out quickly, by them charging my card on file for a pre-selected tip amount as well. The only downside to this place is they do not medical bill for massage therapy. They need to change that! Convenience is key! As for G, I've had a lot of massages and they always feel good and are relaxing, but there is something much more special about her. I believe her background is nursing and let me just tell you she definitely didn't miss anatomy class and probably was at the top of her class! She massages out kinks and muscles i didn't know i had. Because I see her for medical massage therapy, it can hurt at times, but always in a good way, because after i leave, the areas that were a problem are loosened and feel amazing...literally every time. Ive also seen her for enough sessions that i'm starting to see long term loosening - i.e. its getting better and easier as my body going back to the looseness it should be. I also did acupuncture before this, which worked for me, but the therapy with her works better. I can't recommend her highly enough. You're literally missing out if you're going to Massage Envy or places like that. G is the truth, she gets busy!

Doctor Hirad NajafBagy is the best of the best.... He fixed my Sciatica issue within three…read moresessions. He is incredible and super professional. No one better than him and this is my first time dealing with a very painful situation like this in my life. I would highly recommend him... Thank you!

A 6 month update: a few months ago I wrote a review of Dr. B. Thomas Mazahery, orthopedic surgeon…read morewith Ortho Virginia, Reston. Dr. M did 3 extensive surgeries on me in the first 4 months of this year ( I was in rough shape). The major factors to note is that in the six months of recovery since, I have experienced no complications and, if I can mix professions, here, say that his "craftsmanship" as evidenced by both x-rays for spine health, and externally, the excellent incision work was beyond my expectations. I know that each patient faces unique challenges, but I can't imagine a better outcome than what is achievable by Dr. Amaze-ahery. (yes, that's how I address him). Great results! In reading other reviews, I urge caution: some are primarily complaints about the nature of today's medical system. Short appointment times, the sometimes rushed schedules, office staffing, document problems etc. are not the physicians fault. It's unfair to attach those complaints to the individual doctor's role; the system is overloaded. I found Dr. Mazahery unwavering in his dedication and his attention to the patient's health and functioning.

Really full of himself…read more Even after being contacted and told I was in physical pain and needed him to contact me, he never returned a phone call or even sent an email. I was a NEW patient and had only seen him ONCE. Then I found out he didn't even order X-rays for the right body part. I can only imagine the number of patients who have suffered permanent disability or chronic pain because he decided not to be responsive to the people who are paying him a lot of money.

Excellent service!!! Dr. Laino treated the joints in my left hand. Dr. Laino stated that my hand…read morewould be back in motion with a few days--he was absolutely correct!!!What I liked most was Dr. Laino's professionalism, and interest in the issue with my hand. He communicated every step in the process, and ensured I understood the possible reason on why I was not able to bend my ring finger. Thank you Dr. Laino!!! My hand is doing well!

Dr. Laino was great! I developed Trigger Finger. He listened, gave clear explanations, gently…read moreinjected ________. I teasingly said, "Don't you have lollipops? Doctors give kids a sucker when they give them an injection." Dr. Laino smiled. His assistant brought in a box of stickers.

I usually see another knee specialist in this practice, but I needed to have my knee scoped quickly…read moredue to a work deadline. I was very impressed with Dr. Aguilar and will likely go to him in the future instead of the doctor I've been seeing for 20 years. I'm in my mid-50s and have had a number of knee issues including an ACL repair at age 30 and numerous scopes since then; on both knees. Since I have had so many scopes and have had arthritis diagnosed in both of my knees from previous MRIs and x-rays, I was pretty confident that I had a meniscus tear. My previous doctor, who I have had great confidence in, would've taken a much more conservative approach and sent me to physical therapy. Last year I had a meniscus tear in the other knee and that was his course of action. After two months of physical therapy did not help my knee, the doctor scoped and found three meniscus tears and additional arthritis. So I endured two months of additional pain and the expense of $60 a week for physical therapy for nothing. So I really appreciated Dr. Aguiar accepting what I knew was going on in my other knee. He found a large meniscus tear, and a lot of debris and arthritis. He is fitting me for a knee brace and told me to expect to have a partial knee replacement within the next year. While I usually like a conservative approach when it comes to treatment, I felt that Dr. Aguiar is actually looking for results and not putting the burden of improvement on me; like the other doctor, whose only suggestion was that I lose weight; Dr. Aguiar didn't mention my weight. I think I have found a new knee doctor.

Go somewhere else…read more Although the knee replacement itself was successfully performed, I cannot recommend this surgeon based on my overall experience. Before surgery, I was told that I could expect to regain my normal range of motion. In my case, my normal range was approximately 160 degrees or more. After surgery, the attitude seemed to be that 120 degrees was an acceptable result. Had that expectation been clearly explained before surgery, I would have viewed the decision very differently. More troubling was the postoperative care. His bedside manner was extremely poor. During follow-up visits, I consistently felt that he could not get out of the room fast enough. I was experiencing severe postoperative pain, yet I felt that both he and his PA were largely indifferent to it. Pain medication was prescribed in very small quantities and for short periods despite the severity and duration of my pain. My impression was that avoiding the possibility of dependence was given far greater priority than adequately controlling severe postoperative pain. I experienced what I can only describe as 10-out-of-10 pain, with the first two months being especially brutal. The entire experience left me feeling that my pain and quality of life during recovery were simply not important to this practice. For those reasons, despite the technically successful knee replacement, I cannot recommend this surgeon.

Dr. Bruce has the goods. Great guy with a fantastic bedside manner. He asks the right questions to…read morepinpoint the root cause/issue. You can tell he really enjoys helping people and he's open to trying different things so you can speed up the healing process. Dr. Bruce is extremely knowledgeable of body mechanics and during my visits, I've seen a number of patients who have worked with him for years. If he's good enough for Washington Redskins and Capitals, he's good enough for me. Super nice guy with an extremely friendly staff. You can't go wrong with this practice.

Dr. Bruce is totally the best! Fixed my broken arm and torn rotator cuff, and back pain. No…read moresurgery for me!

Unlike a lot of people reviewing this place, I wasn't playing sports when I was injured. I hurt my…read moreknee jumping off an 8 foot subwoofer while singing lead vocals in the band that I'm in. Great bedside manner. Accommodating times for my busy schedule. And I've seen noticeable results in the past month. Thanks Marc!

I've done PT before. It didn't work for me. A new doc told me to try it again. So at this point, I…read morehad regarded PT simply as a hoop I needed to jump through in order to convince the doc that my problem was actually as bad as I said it was. It was bound to fail (again), and I was okay with that even if I thought it was just going to waste time. These are the steps I thought I had to go through -- I even told that to the kind folks here at my initial intake visit (including the part that I only chose them because they were closest to my house!). Little did I know I was in for a serious attitude adjustment. The people at Physical Restoration took my perspective as some sort of challenge...and won handily. Yes, my physical state was a mess -- I'm fighting an ongoing problem, and I really needed help, and luckily somehow found a place at random that was willing to do what I needed to have done. I've long since fired the original doc who sent me here, but kept the physical therapist! Lori and Marc really do care about the people who walk through the door. Even the patients cheer eachother on. Don't get me wrong -- Miracle Workers do not exist. But good, hard-working, caring, and intelligent ones do. If you put in the effort here, it won't be wasted. That's all anyone can really expect. It's certainly more than I ever did and I'm now in better shape than I have been in years. I got lucky when I chose their door to walk through, but you can actually choose them on purpose.

I had my best life back after great success from a past surgery by Dr. Jazini in 2021, but was…read moretravelling recently and experienced significant back pain, possibly brought on by our initial - and uncomfortable - car ride to the airport. Called VSI, and was able to get an appointment that fit into our travels. In my case, the inflammation was addressed prior to the actual appointment, but Dr. Jazini and the entire VSI staff were caring, helpful, and efficient. The VSI facility is easy to get to - not to mention being incredibly modern and clean - and I'm again back to my best painfree and happy self!

Do not know how good their surgeons are but they seem to care very little for their patients or at…read moreleast my husband. He was sent for blood tests which he went for. No one called with results . I called to obtain results to take to a second opinion three weeks after blood tests were extant. They could not find the results. According to them no blood tests taken. I insisted. Put on hold for 20 minutes. Nope no results. Two seconds later. They found them. The results showed kidney damage and a severe infection. No one had even bothered to look at them. Guess where we will never return to. Shame on all of them.