The doctors are good as is the physical therapy practice. The problem is billing. I have a…read moreprimary and a supplemental insurance provider. OrthoVirginia submits the charges to the primary insurance and then bills me for what the primary does not pay while they wait for payment by the supplemental provider. The amount "due" pops up every time I log in to the portal to check in for appointments which is quite irritating. This is on top of multiple paper bills sent via USPS that have a payment due date of the day I receive them. While my supplemental insurance shows all charges paid, it takes OrthoVirginia a very long time to properly credit payments (if at all). In the interim they annoy you with check in pop ups and paper bills. I have called multiple times about this and once I finally get past the AI agent, I receive the same person who appears to be offshore. The agent can see the payments were made in full by my supplemental insurance. I am assured the issue is being escalated however continue to receive reminders about amounts due that have long been paid. As I go in once or twice a week for physical therapy this will be an ongoing issue that is quite frustrating.

A disappointing front desk experience, but I want to recognize one employee who made a difference…read more On October 9, I brought my 10-year-old son to OrthoVirginia Reston following an ER visit for a wrist injury. We normally visit Ashburn, but with no appointments available until November, I scheduled a last-minute appointment here. This was our first visit. Our appointment was at 9:30 a.m. We were already running late, which I take responsibility for. I called ahead and was told to arrive by 9:45. We reached the medical complex around 9:40 but didn't make it to the actual suite until approximately 9:47. During my call, the representative asked whether I'd been informed about the elevator situation and additional steps to access the office. I had not. Between locating the parking garage, finding the correct pavilion, and climbing flights of stairs with my injured child, I arrived frustrated and out of breath. A female receptionist kindly greeted me and offered to assist with check-in instead of having me use the kiosk. While she helped, I explained my frustration and simply asked whom I could contact about the scheduling and arrival instructions. This is where things took an unnecessary turn. A second male employee at the front desk interjected, repeatedly insisting that text messages had been sent. I clarified several times that I wasn't blaming the receptionist or front desk. I was asking who handles feedback about information communicated during scheduling. I didn't yell, curse, or personally attack anyone. I was expressing frustration about an experience, not directing it toward an employee. Instead of answering my question, he continued going back and forth with me. I even tried to disengage, explaining, "I'm having a rough morning with an injured child," but he continued. When I said I didn't appreciate his tone, he responded that he didn't appreciate how I was speaking to his coworker. After I again clarified my concern, he sarcastically stated, "Oh yeah, and I'm the manager." I requested his director, and he handed me another clinic manager's business card. The exchange continued until another employee intervened and told us both to stop going back and forth. I stopped engaging. Why did a simple request for the appropriate contact person become an argument with someone identifying himself as management? I work in customer service and understand that people arrive stressed or frustrated. But frustration isn't automatically disrespect. Sometimes professionalism means listening, acknowledging concerns, and directing someone to the right person. Especially in healthcare, where families are dealing with pain, injuries, and stress, empathy, emotional intelligence, and de-escalation should be basic expectations, particularly from leadership. My 10-year-old son, the actual patient, was seated nearby and witnessed and overheard this exchange, along with other patients. I had to regroup afterward just to refocus on getting him the care he needed. I do want to recognize Tess, who helped put my son's cast on. She was genuinely wonderful. Her smile, kindness, positive energy, and the way she interacted with both of us made us feel comfortable and welcome, without any awkwardness or judgment. She helped turn the experience around. I would gladly return for the compassionate care Tess demonstrated. I'm formally raising my concerns with OrthoVirginia leadership because this interaction warrants review and accountability. Patients and families deserve to feel supported, heard, and respected, not have a simple request for assistance turn into a confrontation.

Dr. Parker is the best orthopedic surgeon that I have ever worked with. He is honest, personable,…read moreand genuinely cares about his patients. There is no rush in the office visit and he exhausts all avenues before moving to a surgical solution.

Dr. Parker and his PA Jeff are amazing! They are genuine and really care about their patients and…read moremaking sure you understand everything. Jeff was an amazing help for getting all my paperwork I needed for my job. My situation was definitely not ideal, but they helped me feel at ease with everything and answered all my questions. My recovery has been great considering and am glad I went to him. I highly recommend going to Dr. Parker if you have any hip issues!

They didn't help me much. I had a different therapist almost every time…read more Above all, they told me there was no problem to extend the treatment but I when I showered up for the appointment, they had cancelled my next sessions without any explanation and no warning.

I had a very frustrating experience with the billing and administrative practices at Town Center…read moreOrthopaedics. I visited for an acute hand injury and the office verified my insurance before the appointment, but no one informed me that a PCP referral was required for coverage. After the visit, the claim was denied and I was left with a $520 bill that was eventually sent to collections, forcing me to go through months of appeals with my insurer and even the Virginia Bureau of Insurance. During that process it became clear that the claim was submitted as a specialist office visit and not coded as urgent care, even though the visit was for an acute injury. The state review indicated the provider could submit a corrected claim for reconsideration, but the billing office never corrected or resubmitted it. This entire situation could have been avoided with basic communication or proper billing follow-up. If I had been informed upfront that a referral was required, I would have simply obtained one. Patients should not have to deal with collections and regulatory appeals because of administrative oversights and lack of transparency.

Doctor Hirad NajafBagy is the best of the best.... He fixed my Sciatica issue within three…read moresessions. He is incredible and super professional. No one better than him and this is my first time dealing with a very painful situation like this in my life. I would highly recommend him... Thank you!

Dr. McGourty is the best! She has been seeing both of my kids since they were babies, and I…read morecompletely trust her. She's gentle, thorough, and really knows what she's doing. We're so grateful to have found her.

Really full of himself…read more Even after being contacted and told I was in physical pain and needed him to contact me, he never returned a phone call or even sent an email. I was a NEW patient and had only seen him ONCE. Then I found out he didn't even order X-rays for the right body part. I can only imagine the number of patients who have suffered permanent disability or chronic pain because he decided not to be responsive to the people who are paying him a lot of money.

Dr. Mazahery is very professional, knowledgeable and respectful. He does not rush appointments,…read moreanswers all questions (and 2nd set of questions, and 3rd set of questions ;) ) without hesitation and with clarity and detail. I feel very safe with him as my spine doctor.

Dr. Laino was great! I developed Trigger Finger. He listened, gave clear explanations, gently…read moreinjected ________. I teasingly said, "Don't you have lollipops? Doctors give kids a sucker when they give them an injection." Dr. Laino smiled. His assistant brought in a box of stickers.

Dr. Laino is an amazing hand surgeon. I had surgery on my thumb due to arthritis and I also had…read moretrigger finger on the thumb as well. The surgery was painless. Even after the nerve block wore off it wasn't that painful. Didn't need pain meds. That was 10 weeks ago. I am healed and almost back to 100%.

Go somewhere else…read more Although the knee replacement itself was successfully performed, I cannot recommend this surgeon based on my overall experience. Before surgery, I was told that I could expect to regain my normal range of motion. In my case, my normal range was approximately 160 degrees or more. After surgery, the attitude seemed to be that 120 degrees was an acceptable result. Had that expectation been clearly explained before surgery, I would have viewed the decision very differently. More troubling was the postoperative care. His bedside manner was extremely poor. During follow-up visits, I consistently felt that he could not get out of the room fast enough. I was experiencing severe postoperative pain, yet I felt that both he and his PA were largely indifferent to it. Pain medication was prescribed in very small quantities and for short periods despite the severity and duration of my pain. My impression was that avoiding the possibility of dependence was given far greater priority than adequately controlling severe postoperative pain. I experienced what I can only describe as 10-out-of-10 pain, with the first two months being especially brutal. The entire experience left me feeling that my pain and quality of life during recovery were simply not important to this practice. For those reasons, despite the technically successful knee replacement, I cannot recommend this surgeon.

FIRST IMPRESSION: There is absolutely signage indicating this MD is in Pavillion 1. Not even on…read morethe website does it indicate this office is in Pavillion 1. The appointment reminder on mychart or text message doesn't indicate that this office is in Pavillion 1. I came through one entrance passed a cafeteria went to a 3rd floor it was a rehab unit. Was told by a employee to make a right and follow the elevator. That led me to the NICU. Turned around followed the hallway to the left wen to the 3 rd floor of Pavilion 2. Finally got ahold of the office and pressed 1 for reston recieved an employee that worked in Alexandria. Finally got to Pavillion 1 explained my woes the receptionist said yeah we know there's no signage we talked to several ppl 2nd Impression the Dr. Has a wonderful bedside manner. This is a disservice to him and his patients.

Dr. Bruce is totally the best! Fixed my broken arm and torn rotator cuff, and back pain. No…read moresurgery for me!

Short wait time. Quick & thorough service. Bruce listens to your questions and has the solution!…read moreClean environment.

Unlike a lot of people reviewing this place, I wasn't playing sports when I was injured. I hurt my…read moreknee jumping off an 8 foot subwoofer while singing lead vocals in the band that I'm in. Great bedside manner. Accommodating times for my busy schedule. And I've seen noticeable results in the past month. Thanks Marc!

I've done PT before. It didn't work for me. A new doc told me to try it again. So at this point, I…read morehad regarded PT simply as a hoop I needed to jump through in order to convince the doc that my problem was actually as bad as I said it was. It was bound to fail (again), and I was okay with that even if I thought it was just going to waste time. These are the steps I thought I had to go through -- I even told that to the kind folks here at my initial intake visit (including the part that I only chose them because they were closest to my house!). Little did I know I was in for a serious attitude adjustment. The people at Physical Restoration took my perspective as some sort of challenge...and won handily. Yes, my physical state was a mess -- I'm fighting an ongoing problem, and I really needed help, and luckily somehow found a place at random that was willing to do what I needed to have done. I've long since fired the original doc who sent me here, but kept the physical therapist! Lori and Marc really do care about the people who walk through the door. Even the patients cheer eachother on. Don't get me wrong -- Miracle Workers do not exist. But good, hard-working, caring, and intelligent ones do. If you put in the effort here, it won't be wasted. That's all anyone can really expect. It's certainly more than I ever did and I'm now in better shape than I have been in years. I got lucky when I chose their door to walk through, but you can actually choose them on purpose.

I had my best life back after great success from a past surgery by Dr. Jazini in 2021, but was…read moretravelling recently and experienced significant back pain, possibly brought on by our initial - and uncomfortable - car ride to the airport. Called VSI, and was able to get an appointment that fit into our travels. In my case, the inflammation was addressed prior to the actual appointment, but Dr. Jazini and the entire VSI staff were caring, helpful, and efficient. The VSI facility is easy to get to - not to mention being incredibly modern and clean - and I'm again back to my best painfree and happy self!

Do not know how good their surgeons are but they seem to care very little for their patients or at…read moreleast my husband. He was sent for blood tests which he went for. No one called with results . I called to obtain results to take to a second opinion three weeks after blood tests were extant. They could not find the results. According to them no blood tests taken. I insisted. Put on hold for 20 minutes. Nope no results. Two seconds later. They found them. The results showed kidney damage and a severe infection. No one had even bothered to look at them. Guess where we will never return to. Shame on all of them.