September 20, 2020…read more Dr. Venable and staff at Sterling Pointe Vetrinary, My name is Erin Justus and I wanted to let you know how happy and thankful we are after receiving the PRP treatment for our beautiful long hair shepherd, Maui. Maui is only 5 years old and started showing trouble getting up, limping, and discomfort. She could not even make it one time around our neighborhood for a walk, could not jump in the car, could not run and retrieve her beloved ball. She lost all zest for life, and it was so sad to watch her move like a 15 year old dog. We often cried with the thought that we would have to put her down because of her pain. We had looked into hip surgery but the cost was too expensive for us. Remember, Maui is only 5 years young! My daughter-in-law told me about Sterling Point Vet and the PRP treatment that they do to help dogs with hip dysplasia and lameness. We scheduled an appointment for a consultation with Dr. Venable and she felt Maui could benefit from the treatment. On August 6, 2020 Maui had her PRP treatment and within 2 days she was feeling fine, not needing any pain pills, and showing improvement, not only in her ability to get up a little better, but the look in her eyes that she was free from her discomfort! Within, 2 weeks, she was stretching out her back legs when she got up in the morning, which she was never able to do before( she would try in the past but she just couldn't do it). She is now walking, jumping in the car, chasing the ball, and full of life as a 5 year old shepherd should be! We are so thankful for Dr. Venable and the staff and the success of the PRP treatment, we would recommend this to any one who has a dog struggling with hip dysplasia. Thank you so much, Dr. Venable, we are eternally grateful for educating us about this treatment, the cost effectiveness of it, and your help in giving Maui her life back!! Sincerely, Erin Justus Roseville, CA

We have been taking our dog here for years. I'll start by saying that, 4 years ago, we felt like…read morethis place was great. As time went on, however, it feels like we only became a money pool for them. Our dog began to have recurring skin & ear issues. We were told 3 different ways to clean him by 3 different people who worked here, but none of these treatments worked. In fact, they made it worse. We ended up figuring it out on our own, which is unfortunate being you would hope a vet would be able to give experienced advice, let alone 3 of them. We overlooked this as the business was always very kind and seemed to have our best interest in mind. As his skin and ear issues became worse, despite our best efforts, the only thing we walked away with every visit was a $300-$400 bill and the same medication that basically just kept the issues from getting worse. Finally, after years of bills and medication / guidance that did not solve anything, we tried a different vet. They prescribed him medication and his skin and ear issues went completely away within a week. It is the first time in years we have seen his skin and ears look so good and he seems happier. I don't write reviews often but it sort of hit me that our dog had been dealing with medical issues for years and we trusted this place with setting us up for success to make sure we were getting our dog what he needed. Then, after thousands of dollars, a new vet solves everything in a single visit. Hopefully we are a one off. But I would not recommend this business.

I really enjoyed going to this vet. It was a new experience. The staff was friendly. The prices…read morewere reasonable not on the high-end or low end. The Doctor is amazing, gentle kind, knowledgeable soul who seems good hearted and wonderful to work with. I felt my dog was well cared for and I was grateful that I have a that so close to my home that I appreciate and I would recommend this vet to others.

I brought our fur baby, Pumpkin (10yo tabby female) last month, due to new lethargic behavior &…read morefood refusal. My husband & children were so worried, due to her age. From phone call to visit, I was eased with the warm welcome, gentle handling, and honest care as first time visitors. Pumpkin is back to herself as reigning queen:) I appreciate each of you!

ood. Purchase new wellness plan for mini-schnauzer female…read more Difficult to use website. Got great help on phone 877-656-7146. Vet who met us when we came in for skin problem was very helpful, kind, and offered great care. My girl has fully recovered and tomorrow we return for our follow-up visit in the Murrietta Banfield Pet Hospital inside Pets Smart.

My dog was suffering from an ear infection and I called Banfield to see if they could check her…read moreears. Now, she has had many ear infections and I've always resolved it with a home remedy I found online. I did the home remedy the night before but she was still shaking her head in the morning. So, I called and they told me to bring her in. They were aware that they had never seen her and she was seen at another Vet in town. When I took her in, I made sure she had some muscle relaxers before her appt because she gets afraid. I also put an E-collar and a muzzle because she's a Pittie and people can be intimidated by her. When the two Vets came in, they wanted her records and the person scheduling appt never told me to bring one with me even though she was aware they had never seen her. So I was annoyed, because I would've brought that in with me. Then, they asked if she took anything for her anxiety and I told them I gave her Trazodone. Anyways, even with me holding her, and having a muzzle on, he didn't really try looking in her ear? She didn't show aggression or barking, she just wanted to go home because she was afraid. They said they would need to sedate her in order to get a closer look. So instead of treating her ear, they tried to sell me a $29/month wellness plan. I declined because she's super healthy and rarely goes to the Vet except to get her annual done. Since I declined, they offered to sell me meds, but I already have them at home, so I declined that. So long story short, I paid $94 for nothing. They didn't even mention anything about her ears except that if I had the wellness plan, I could bring her in unlimited times. Also, not to try the online remedies. Anyways, she was just fine after we got home, the home remedy had finally kicked in and age was ear infection free!

Brought our 4 month old puppy in today for vaccines and a wellness check, and we had a great…read moreexperience. The front office staff was friendly, welcoming, and very helpful throughout the visit. The clinic itself was extremely clean, which my wife and I really appreciated. Once we checked in, they brought us back fairly quickly, and the overall appointment went smoothly. The staff made us feel comfortable and seemed very knowledgeable and caring with our puppy. Overall, it was a very positive experience, and I can definitely see my wife and I continuing to bring our puppy here for future care.

Everything about Critter Creek in Lincoln is wonderful! Charlie & Sammy have been going there since…read morethey were kittens, now 1 1/2

I became a client when my dog initially came in for tooth pain. During the exam, the veterinarian…read morefound a small lump on her belly, so we scheduled a single procedure to address her dental issues and remove the lump for testing. The surgeon was highly skilled and achieved clean margins. The lump was later confirmed to be malignant, but five months later there is still no known spread. Thanks to this thorough exam, my dog received needed dental care and had cancer detected and treated early. Because she is brachycephalic, the team closely monitored her breathing and recovery. They safely completed both procedures in one surgery while carefully managing her specific risks. Dr. Collins' Care Dr. Collins is an outstanding veterinarian--friendly, empathetic, thorough, and genuinely invested in my dog's health. She is also thoughtful and practical in her treatment approach. We've seen her twice. My senior dog first visited for an upset stomach, and given her cancer history, Dr. Collins ordered X-rays to rule out blockage or metastasis--both were negative. At our most recent visit, she warmly described my dog as a sweetheart and a great patient, reflecting her clear compassion for animals. I'm very grateful for her excellent care. Technicians and Receptionists Despite a stressful visit, I felt supported and understood. The technicians were extremely thorough, followed all hospital policies including consent before recording, took detailed notes, and asked thoughtful questions I might have missed. The reception staff were also patient and helpful, even when I came up multiple times with questions. When I requested an update, someone promptly checked on my dog. It's clear the entire team truly cares about animals, and the positive morale is evident. Overall, they deserve 5 out of 5 stars. The pricing is moderate, but compared to the well-known vet in Loomis we were going to, it's been almost half the price.

I took my dog to the Plaza Drive location in Rocklin earlier this week and unfortunately had a…read moredisappointing experience. The veterinary technician (an older woman with short hair and tattoos; I didn't catch her name) interrupted my explanation of my dog's bloody stool and assured me that the stool sample I brought in would provide all the necessary information. She told me that photos and additional details were unnecessary. The lab results later came back negative, but my dog continues to have blood in his stool, so it's possible that the additional information could have been helpful. The following morning, I was informed that the test results were negative. I explained that my dog was still experiencing the same symptoms and was told that the veterinarian, Dr. Stephen Harris, would call me shortly to discuss possible causes and next steps. That was yesterday, and I have yet to receive a call. The only communication I've received since then was an automated text message asking me to complete a survey and leave positive feedback about their services. I was also concerned about some of the charges on my bill. When I asked the Vet Tech about an "Ear Cleaning - Difficult" charge, despite my dog being muzzled and sedated during the procedure, the technician could not explain why it was applied. She ultimately changed it to a standard ear cleaning charge. The price difference wasn't significant, but it raised concerns about the accuracy of the billing. Overall, the lack of communication, dismissal of important information about my dog's condition, and questionable billing practices left me with a negative impression. I would recommend that anyone visiting this clinic carefully review their invoice and ask for explanations of any charges they don't understand. I don't even do yelp reviews except to help small businesses, but when they asked for a positive review after all that I decided to give them an honest one.

Dr. Sarah was an absolute blessing during one of the hardest moments for our family. She came to my…read moremom's home to help our beloved dog, Tipsy, cross the rainbow bridge in the comfort of a familiar and peaceful environment. From the moment she arrived, Dr. Sarah was compassionate, gentle, and incredibly patient. She took the time to make sure Tipsy was calm, comfortable, and surrounded by love. Her kindness and professionalism brought us so much peace during such an emotional time. We will always be grateful that Tipsy's final moments were spent at home, resting peacefully with the people who loved her most. Thank you, Dr. Sarah, for providing such a beautiful and dignified goodbye. Your compassion will never be forgotten.

Faithful Friend/Dr. Sarah is truly heaven-sent. Even though her schedule was already full, she made…read moretime for us so we could say goodbye to our beloved 18-year-old fur baby. Her empathy, kindness, and calm demeanor made an incredibly difficult moment feel peaceful and gentle. She explained every step of the process so we understood what she was doing and what to expect during the in-home euthanasia. Because of her compassion, we were able to hold our fur baby throughout the entire process, which meant the world to us. Saying goodbye to a cherished pet is one of the hardest things a family can face. It was especially difficult for us because he has been with us since he was just three weeks old--when my husband brought him home, and we bottle-fed him as a tiny ball of baby fluff. After 18 years as part of our family, letting him go was heartbreaking. Dr. Sarah handled everything with such care and respect, giving our sweet boy a peaceful and loving goodbye in the comfort of his home. We highly recommend Dr. Sarah/Faithful Friend and we are deeply grateful for her compassion during such a painful time.

We came to Sierra Ranch looking for a two fold secondary opinion. We wanted to get some information…read morefrom the vet side and then also some information from the rehabilitation side. They were clear in the beginning that they operate sepratelty and that was super helpful to know. The staff was super friendly and the kind- they were honest with us when it came to what could be done or what was needed for our pup and possible options for moving forward. My only complaint is that some of the front desk staff have a tendency to malinger and chat with you in the front. When I come in I am very open for small talk but there have been a couple of times I've come in and I felt like we were almost being held hostage with small talk. One day checkout took about 25 min, when it really should have taken half that. I simply just didn't have the time. I appreciate the friendliness, but I would also appreciate the social awareness as well. Just make sure you pad your appointment times with some extra time to chat as well.

Dr. Williams, thank you for your response to my recent review. You indicated in your response two…read morethings that I believe highlight my issues with your practice. 1. You prefer patients get medication at your clinic. So do I, you prescribed pregabalin for Tess that is hard to find, your clinic doesn't fill it and prices range from 300 down to 34. Chewy doesn't have it. All I needed was for your staff to ok the fill over the phone with no additional paperwork. This involved checking the prescription on the computer and authorizing it. They said no twice even after contacting a manager. 2. You were Charlie's PTP. You had all his records, ordered tests and handled some of his routine follow-up while he was being treated at UC Davis. We spent thousands of dollars at your clinic on Charlie for tests. UC Davis indicated within 5 minutes of me taking him there that he had a pronounced heart murmur. He had been seen at your clinic only one week before. I don't know if you listened to his heart, but Davis was very surprised that our vet had not caught the murmur. Charlie had endocarditis, we will never know if catching it earlier would have made any difference but the endless scans to his abdomen and numerous blood tests were financially very difficult and in the end heartbreaking and unnessary. I would have appreciated if some common sense could have been used given Tess" prescription as what you prescribed is not easy to obtain, and that a more thorough routine exam of Charlie could have been done prior to running expensive tests. These pets are loved family members. Thank you

We worked with many vets looking for one we liked and we like Dr. Dolan at Blue Oaks. She's been…read moretreating our dogs and cats for many years, she's very thorough, good at explaining things, options etc. I really like the staff, they're all very friendly and try very hard to be helpful. Honestly, we're picky and probably a bit of a pain in the butt; but the staff tries hard to work with us, and we appreciate them and their efforts LOL! I did notice the increase in revenue generation efforts, but as a consumer you have to manage costs & treatments yourself just like anything else. We're happy with the service and treatment that we get for our pets here.

I brought my cat here yesterday for a first-time visit, and while the clinical care itself was…read morefine, their billing practices and complete lack of integrity forced me to leave a one-star review. I would have given two stars for the medical aspect, but they made a financial mistake, refused to fix it, and are now actively lying about it. During the exam, I pointed out my cat's birth deformities to help the vet get to know her, including two nails that are weirdly wide. The vet casually mentioned they would trim them and immediately moved on to discussing hyperthyroidism without asking for my consent (for the nail trim). Because of this, I made sure to explicitly decline the nail trim when the technician later went over the itemized list of procedures and costs. I also declined a cystocentesis and an ultrasound. The technician verbally acknowledged my refusal with an "Okay" and continued down the list. Unfortunately, the technician failed to remove the $24 nail trim charge from my bill. When I pointed this out at checkout, I was told the only person who could remove the charge was out of the office. Today, I received a letter refusing my refund. The clinic claims the nail trim was "discussed throughout the appointment, verbally authorized, and completed." This is a blatant lie. Me pointing out my cat's anatomy is not the same as authorizing a service. I explicitly said NO to the technician, and he ignored my request. Mistakes happen, but refusing to refund a client for an unauthorized service and fabricating a narrative about "verbal authorization" to keep $24 is incredibly dishonest. I will not bring my pet back to a clinic that lies to its clients.

If you have a cat consider only coming here. Knowledgeable doctor and staff not just operating to…read moremoney grab, they genuinely care as a vet office. Great experience.

This vet poisoned our cat with Methimazole (a med for hyperthyroidism). She did not advise us of…read morepossible side effects or suggest a low iodine diet as an alternative. Worse, she did not recognize the symptoms of a bad reaction to methimazole and for nine months kept telling us that "methimazole won't do this, keep giving it to him." After nine months of multiple increasingly severe side effects we saw an animal dermatologist who diagnosed PF (pemphighs foliacious) an auto immune disorder. At this time we did our own research and found that methimazole can cause auto immune disorder in some cats and needs to be stopped immediately when signs occur. By the time we learned this, his immune system was attacking one organ after another treating each as a foreign invader. Massive lessions, weakness, inflamatory bowel disease, ulcers, and lymphoma came over the following months. Finally his immune system attacked his kidneys and he died of kidney failure three months later. Through all of this, many biopsies and ultrasounds and Xrays and consultations with specialists and a dozen medications (including gabapentin to limit the discomfort) could not save him. Disturbingly, this cat was never hyperthyroid. When we determined the methimazole was a problem and switched to a low iodine diet, he went severe hypothyroid. While his thyroid numbers were originally above the median, they were not high enough to be a problem and he should never have been given medication for hyperthyroidism. This cat was special. He was abused by his first owner (his first three years) but overcame his fear of people after a few months with us. He new 25 words and loved to hike with us in the mountains and deserts of the eleven western states. He never needed a leash and obeyed voice commands. He was on the arm of my chair tapping me on the chest if it was time for his afternoon walk. Or touching my mouth if it was time for food.

If you own a farm, you know it's basically a high-stakes circus where the performers (the animals)…read moreare constantly trying to find new ways to worry you. Dr Mikhaela is the only reason my circus is still running! She is the definition of professional--competent, incredibly thorough, and remarkably responsive when things go sideways. We have presented her with some truly "unique" and bizarre animal emergencies, and she handles every strange circumstance with total grace (and zero judgment). It is rare to find someone who is as brilliant as she is kind, and she takes wonderful care of every creature on my property. My animals are healthy and I am much calmer knowing she's only a call away. If you want the best for your four-legged family, look no further!

I recently had the vet come out on a horse call. I had…read morespoke. To her letting her know we're the injury was and what it was. She proceed coming out and doing a very brief physical exam 2 to 4 minutes at 50 bucks . Then proceeded to say the area of injury she had concerns about it being in the joint . Then said she does not irrigate or flush in the field and proceed to do a coding scrub for a few minutes that cost a additional 60 bucks then suggesting going to a vet that had a clinic who who could do proper testing and flushing. I appreciate the input to go somewhere else but feel that if the vet does not treat in the field that should be conveyed up front so the clie t doesn't waste money ect. Seemed like a very nice person but I would not recommend for a horse vet.