A great tax agency! We went there for many years until we moved. Once we went to someone else, we…read moreregretted it!!

One word for this company LAZY! When asked to send a DocuSign for a signature to have access to…read morelast years tax return I was told by Tina " She will not take the time to send one, that is taking time out of her day." Make sure you don't lose your papers at all or work during their hours, they are not willing to help. They do not fact check when calling when calling to see about getting the information one lady told me we spoke to your husband and your taxes are going to your account proceeded to give the account number and I was not calling about an account nor did I file taxes with them this year.

Second year I've gone here for assistance with my taxes. Very helpful and they know their stuff.read more

This is my third year using My Tax Lady, LLC for my personal and business taxes. Each year My Tax…read moreLady, LLC gets even better making the process stress-free! Jackie and Nadia were extremely professional and provide great customer service throughout the entire filing process! The online secure portal is a great resource which allows for quick & easy access to upload all necessary documents and communicating with them virtually to complete the filing process in a timely manner. I highly recommend My Tax Lady, LLC to anyone who needs assistance filing their taxes!

I would not recommend this service. I was scheduled to have an onboarding video meeting in which I…read morewas have difficulties figuring out. They then refused to use a telephone to correct the issue. This business seems to ONLY want to do business over email. Well, I tried that. The picture below shows how many attempts I made to get my meeting rescheduled. After the fifth attempt, I FINNALY got a response saying they are now closed tor the season! Haha! The same email explained they would be back in the office on August 18th and to reach back out at that time to continue where we left off. I had no choice since they had all my original tax documents and I could not retrieve them. I waited patiently for this time to arrive. They just returned back to the office at the said time and notified me that since I missed the onboarding call on April 22 that they refused to reschedule, they are not taking on any clients. If you are a high net-worth client like myself, I would avoid this company like the plague. They are unresponsive (as shown below), they lack systems to help when a client cant get into a meeting, they have no issue lying about revisiting your tasks after their promise to do so.

Last year was the first time we chose to work with a professional to prepare our taxes, and we…read moredecided to trust Mark with the process. From the very beginning, he was extremely polite, professional, and thorough. He took the time to clearly explain everything we needed to provide and made sure we understood each step of the process, which made what can often be a stressful experience feel very straightforward and manageable. Because of the excellent service we received, returning to Mark this year was an easy decision. Once again, he and his team have been incredibly helpful, responsive, and attentive to detail. They consistently demonstrate professionalism and genuine care for their clients. We truly appreciate the support Mark and his team have provided over the past two tax seasons for us and our family, and we look forward to continuing to work with them in the future.

The most unprofessional business I have ever dealt with. Dropped tax paperwork off on Feb 22, 2022…read more On 3/29 I sent him an email inquiring about my taxes and he acknowledged "I've had it awhile" and stated that it was on his weekend list and he would get back with me. On 4/4 I reached back out to see if he had any questions and I never received a response. On 4/8 I reached back out and he responded with " I will put my hands on the return today and let you know what I need." Once again, I didn't hear anything so on 4/11 I sent the following email: Hello Mr. Dalton, I apologize for bothering you; however, you haven't followed through with your last 2 emails. On 3/29 you stated you would work on our taxes over the weekend and get back with me. Then on 4/8 you stated you were going to put your hands on it that day and get back with me. I empathize with how busy you are especially this time of year, but perhaps you shouldn't take on so many clients if you are unable to follow through on your word. My family will be heading out of town on Friday and will not return until 4/23. We absolutely do not want to file an extension on our taxes. We would greatly appreciate your attention to our taxes so that they may be mailed to the IRS before we leave Friday, 4/15. Sincerely, Rebekah Brooks And his response: Good morning. You are correct. Unfortunately, it is very difficult to plan for staff shortages and other things that happen during the tax year. NO ONE works harder than we do. Folks that don't work in this business don't understand the rigors of tax season, as you have no reason to. As far as your advice to "not take so many clients", that is one way I keep costs down. I did not anticipate being 2 accountants down this year. Your partnership has been extended. And I have reviewed it since we spoke. It was done in a manner different than I like to do things, as we talked about during our meeting. Many firms take the information that you provide, right or wrong, and put it on a tax return. I don't operate that way. I believe that I am paid to look at things from an accountants standpoint. This does slow down the process some, but my clients pay me to get things right, and I respect that trust. I have to make decisions, during the course of tax season, to spend a lot of time on one return or to use that time preparing other returns. Unfortunately, I don't have the time or manpower to focus on fixing and preparing a corporate or partnership return during this busy time. Your personal return is complete to the point of adding the info from the partnership I have also learned during my career that once a client is unhappy, there is little chance of correcting that. I will be more than happy to file an extension for your personal return today and you can pick up your documents and find someone that suits your need better. If you want me to file the extension, please respond accordingly to this email. I have put all the documents that you dropped off at our front desk. My sincere apologies for the inconveniences I have caused. In HIS name, J. Mark Dalton One would think that he could have let us know 6 weeks ago that he was not going to be able to prepare our taxes instead of one week before filing is due. So take it for what it's worth, but I would recommend finding someone else to save yourself a huge headache.

They have done my Business accounting for us for about three years now. They do a wonderful job,…read moreand the staff is always so friendly and inviting.

Great pricing!! Communication was on point! Evan did a fantastic Job even though we did not have a…read morelot of time before tax deadline. Thank you!

Evan's services were very professional and a great value. I had found them on yelp after not being…read moreable to find an accountant last year. Glad to finally have someone to use. Recommended!

Simply put the number that was posted for this company is not the company phone number it is some…read morerandom individual, who sounded like I had woke up at 11 o'clock in the morning

James at A&J Tax Pros was super helpful with my taxes this year. I had procrastinated on my last…read morecouple years as I thought I would owe. He was able to help me avoid paying and get a refund for both years. He is so knowledgeable and his service was unbelievable. It was soooo convenient him coming out to my home and efileing my taxes from my dining room table. He emailed me a copy of my return as soon as we were done. As a busy mom and wife with obligations, it was so nice not to have to worry about going outside of my home and having to get childcare. When my kids started fussing, he pulled out coloring books for them so my husband and I could focus on our appointment. You can tell he has done this a time or two. I am so glad I am finally caught up and he definitely has my business this upcoming year.

Ms. Andrews was the best lawyer I could have asked for. Despite her hectic schedule, she took the…read moretime to work tirelessly for me and talk me through what was happening. Absolutely go to her !!

Our family was in desperate need of an attorney on a Friday afternoon prior to holiday. Ms Andrews…read moreagreed to see us and then agreed to do everything possible to help us fix something that she believed in. I've never seen an attorney with more compassion and devotion. She believed my grandson had been wronged and she gave it 250% to get it straightened out. If it was not for her, I don't know where we would have ended up. She is very familiar with Rowan County and knows how the law works. MS Andrews is awesome and works very hard for her money. She was our saving grace! Highly recommend!