DO NOT PURCHASE anything from them that is breakable or that you think you may have to return! They do not stand behind anything that breaks! They blame it on you! ONCE THE SALE IS MADE THEY DO NOT CARE ABOUT YOU OR THE PRODUCT!!!!
I had shopped at this store for over a year and spent a lot of money on sterling silver in the Delray Store. I purchased a necklace that I love that actually matches a bracelet that I purchased there over a year ago. I went to wipe it with a jewelry cloth and it snapped. All of the pieces landed in the cloth so I placed them into the box that I was given when I purchased it.
I was going out of town and would be off of work on Friday so I would go by there that morning to get it repaired I thought. I arrived there at 10:00 a.m. and they do not open until 1:00 p.m. I went on my trip and then the following Wednesday I go in to show it to them. The OWNER a very RUDE woman proceeds to tell me that it was not defective it was damaged by me in a very rude manner. She stated she would send it out to a jeweler for repair and I would have to pay for it.
I told her that I had been a long time customer there and that she was going to lose my business. I also told her I had told many friends about her place that I shopped there. She did not care at all about that. She kept saying "You pulled, you tugged, you damaged this necklace". Constantly attacking me. Why would I damage a piece of Jewelry that I love? FYI, I am a grown woman, age 53. She never even looked at the receipt to see that I had just purchased it. She was to busy yelling at me.
Bottom line, this is what has happened to America! Business Owners do NOT care about their customers. They presume they are the only place we will spend our hard earned money. I will continue on a mission to this business owner, and others who treat paying customers in the manner that she did! AND I WILL NOT SPEND MY MONEY AT BUSINESSES WHO TREAT CUSTOMERS IN THIS MANNER. I will also tell everyone I run across this story. I told 12 people on Atlantic Avenue last night. Look out lady you have started something you can NOT STOP! To bad I didn't use my AMX card. read more