I've been a patient/client of Advanced Psychiatry Associates for almost 13 years, so believe me,…read moreI've seen both the good and the bad over the years.
My regular provider is Soo Kang, but recently I wasn't able to see her and had a phone appointment with another provider, Warphen. As part of the normal process, his assistant called beforehand to get everything organized and prepared so the appointment would go smoothly.
That assistant--or, as I prefer to call him, his "TRUSTY SIDEKICK" was Shelby.
Shelby was absolutely outstanding!
This young man didn't know me from Adam. I wasn't his regular patient, and this was basically a substitute appointment, but he never once treated me like I was a squeeze-in, an inconvenience, or somebody he could give a rat's ass about helping.
He treated me with respect from beginning to end. He was prompt, professional, efficient, courteous, and never condescending, rude, or arrogant.
But the thing that impressed me most was simple: Shelby did what he said he was going to do! The Bible says, "Let your Yes mean Yes and your No mean No." So if Almighty God says it, who are we to question it? Stand aside Citizens.... Shelby is on a mission from God and he's doing the Lord's work!
Doing what you say you are going to do is supposed to be normal, but unfortunately these days it isn't. Too often somebody tells you they're going to take care of ten things, you hang up, and maybe one gets done. Then you have to put on your big-boy pants, call them back, remind them to do the job they're being paid to do, and still handle all of your own responsibilities on top of it.
Not Shelby.
He followed up. He emailed me. He faxed the correct people. He called when he said he would. He even gave me his direct business line so I could reach him if necessary.
He was, quite frankly, a breath of fresh air in a world filled with farts.
Shelby, I hope you see this: wonderful job, young man. You are greatly appreciated!
To his supervisors: this man needs a raise. Don't get rid of him. Give him a promotion, a cushy desk, special parking spot, an extra belly scratch on Friday afternoon--whatever you folks do to make a great employee's job a little happier, make it so.
People are very quick to complain when someone screws up, especially on forums like this. I believe when somebody does an exceptional job, that ought to be shouted from the rooftops too.
So, to Shelby's bosses and to the general public: you can't go wrong with Shelby.
Great job, Shelby, and thank you very much.
Randall Goodwin