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Saint Francis Physical Medicine and Rehabilitation-Tulsa

Saint Francis Physical Medicine and Rehabilitation-Tulsa

(5 reviews)

South Tulsa

I need at least a few moments to think about this it's very important to me to have the quality of…read morecare I am in the oncology department and the nurses are great I don't know what else to say but I think that's enough

My experience at this facility was deeply disappointing and emotionally distressing…read more I initially came here seeking aquatic physical therapy due to arthritis and mobility at my surgeons request. During my first evaluation, the therapist gave me the option of aquatic or land-based therapy. I clearly stated that I wanted aquatic therapy, but after the evaluation, he decided I should stay at the facility for land therapy instead, saying he was concerned I might slip. That reasoning felt dismissive, especially considering many people with limited mobility, including those in wheelchairs, safely participate in aquatic therapy every day. Later, I returned for a follow-up evaluation with the same therapist to assess my progress. Before we could even begin, I tried to bring up some inaccurate notes that had been added to my MyChart.. notes made by the therapist I had been working with, not him. I just wanted to understand why certain things were written because they weren't true and were never discussed with me. Rather than responding with care or curiosity, he became immediately defensive, cold, and dismissive, as if I had personally insulted him. We never even got to the evaluation. I left the facility in tears. As someone who already struggles with severe anxiety, the interaction was incredibly triggering. I felt completely invalidated, unsupported, and alone. Even though a manager later stepped in and offered to help transition me to aquatic therapy, the damage was already done. This was not a trauma-informed, patient-centered environment. I sincerely hope others have a better experience, but I would urge anyone who is physically or emotionally vulnerable to be cautious and speak up for yourself. Compassion and understanding should never be optional in healthcare .. but unfortunately, that's exactly how I was made to feel.

PAM Health Rehabilitation Hospital of Tulsa

PAM Health Rehabilitation Hospital of Tulsa

(4 reviews)

UPDATE: We just received their letter indicating the…read moreoutcome of their 'so-called" investigation regarding my husband's lack of care in their facility. NOTE: I was there at their facility visiting my husband every day, sometimes, twice a day, for a considerable length of time. So, I DID see what was going on. 1. Their claim: "They went in to bathe him four times, but he refused two times." I KNOW this is false because I asked my husband and staff at the time about cleaning him, clean bed linens, and a clean hospital gown. He was bathed only twice in 7 days. (at the time I wrote my review, he had been bathed only once and the sheets had not been changed nor was his hospital gown changed, but because I complained, they finally gave him a sponge bath and changed his gown and the sheets at 6:30 am the next morning). 2. Their claim: "Our investigation revealed that the required therapy minutes by the (missing word?) provided by all disciplines." The following was his schedule: (I have the original schedules of every day except Monday, Tuesday, Saturday and Sunday of days where no sessions were given. Nor do I have a Monday schedule, because it was not planned for his day of release) a. Monday & Tuesday: no sessions b. Wednesday: one therapy session c. Thursday: four sessions (right shoulder was dislocated) d. Friday: One OT session and one PT session & social/exercise group e. Saturday & Sunday: No sessions f. Monday: One PT session g. Tuesday: One session before releasing him If the staff believes that the above scheduling is advantageous, perhaps they might consider having outside professionals experienced in physical therapy advise their staff members. Please realize that if the staff is questioned, they are going to be on the defensive and perhaps bend the 'real truth' Although I have a doctorate, two counseling degrees, and a degree in psychology, it doesn't take ANY degree to figure out that defensiveness, being deceptive, and perhaps changing records is only human nature, when their jobs are on the line. I've even suggested that they consider having someone who is not recognized by the staff do an incognito investigation as to what is really going on here.... with no success. In summary, because my husband was not allowed to leave his bed (loud alarm would go off due to his high risk of falling), he was worse when I took him home than he was when he came in. Therefore, it appears to me that Ms. Harding, Director of Quality Management and Ms. Walker, Chief Executive Officer did not take my concerns seriously but only did CYA form of gestures that were required to keep 'their' jobs.

There were so many things about my mother's experience in early January 2026 to complain about…read more First, in my interactions with the social worker, their only concern was her leaving the facility after Medicare quit paying 100% for my mother's stay without any regard whatsoever as to her condition/ability to return home. They did not want to her stay beyond the 10 days that Medicare apparently deemed a reasonable stay upon her being admitted. They refused to keep her longer despite my mother having excellent supplemental insurance and her remaining on fall alert her entire stay. When I contacted their billing office in Plano Texas, they told me that they accepted her supplemental insurance provider and I would have to discuss the issue with the local admission office. Secondly, they told my sister and I that we would have to care for my mother in one of our homes or stay with her when she was discharged. They never once mentioned the possibility of sending her to another rehab facility until after we requested an immediate transfer to another facility. Thirdly, and most egregiously, someone at the PAM facility advised my mother than she could hire an attorney to prevent us from moving her into a long term care facility or nursing home. They told her we couldn't move her into such a facility without her permission. Lastly, apparently someone at PAM greatly assisted or wrote a glowing 5 star review for themselves on Google the day before she was discharged. While they may have provided good care while my mother was in the facility, she was not in any shape to return to her home to resume living alone. PAM Rehab Tulsa has some major communication issues to resolve and I would NOT recommend anyone checking in here unless it was an absolute last resort.

TherapyWorks - occupationaltherapy - Updated May 2026

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