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    Aeroflow Healthcare

    Aeroflow Healthcare

    1.0(5 reviews)
    2.1 mi

    This was my first experience ordering from this company, and unfortunately, it has not been a…read morepositive one. To make a long story short, they mistakenly shipped me two CPAP machines instead of the one I ordered. Had the second machine arrived just one day later, it would have been left outside while I was away for a week and could easily have been stolen. Instead, I brought it inside and contacted AeroFlow to report the error and arrange for the extra machine to be returned. Somehow, their mistake became my responsibility. Initially, I was told that I needed to either take the package to a FedEx location or pay to have FedEx pick it up. After speaking with a manager, I was finally emailed a prepaid return label. However, I am away from home for the summer and do not have access to a printer to print the label or tape to attach it to the box. I emailed the manager to suggest that they mail me a self-adhesive return label and am currently waiting for a response. What I found most frustrating was the manager's comment that we needed to be "partners" in this business relationship. I was raised--and throughout my career trained--to take responsibility for my own mistakes and resolve them without shifting the burden to someone else. I don't believe a customer should be inconvenienced or expected to solve a problem that was created entirely by the company's error

    I am a long time customer, but lately they either ship me the wrong CPAP supplies, or as in the…read morecurrent situation, 3 weeks after my order, they haven't even shipped them. In the case of a new CPAP machine that was recently shipped to me, they didn't even set it up correctly.

    Therapy Source - speech_therapists - Updated August 2026

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