"Therapy Source is owned and operated by Kate Donovan. Kate has over 20 years of direct care experience (in the field, as an owner, and a patient). Kate set out to provide "therapeutic" services that serve the person's needs and not the agency's bottom dollar. Her continual ambition to grow and exceed expectations has led to a superior therapy provider and exceptional company. " Direct Care is not Therapy related in any way. This owner has been a therapy service owner for less than a year and she is a superior therapy provider? Let's talk about bottom dollar. How many therapist left and were monitored for items they took home when they left. Items they payed for or were attributed with providing to their patients. This owner spent some money updating a facility and created a sensory room that if you send a sensitive kid into, will likely leave your kid over stimulated and depending on how sensitive, in seizures. The rest of the facility, they tried to put too much effort into and took away from what was there. Let's talk about free t-shirts for staff reviews, better yet, let's talk about anything in exchange for a review. Believe I will push that to yelp leadership. This owner has obliterated anything that the original owner and therapy team built. The therapist are awesome, I won't take that away from them. They do their best for their patients and if they feel they can't, they help find one that will. However, this owner will leave you feeling like you should have chosen another place. Maybe the signs that say therapist/clients only, then try to construe recording sessions which is a HIPPA violation under the guise of "public domain security". I honestly do not know of many original therapist that are still at Therapy Source, so I cannot personally vouch for those that there. The ones who were there, were amazing. Ask around and everyone will tell you the same. Do your homework before choosing this provider. I assure you, there is a better option available. read more

I called today to have my son discharged from therapy. I spoke to Laura and I very kindly and calmly made the request. She was immediately rude and unprofessional in her response and I addressed that quickly. She asked what company I would be switching to, I was undecided but as a parent had the right to choose where we went. She talked over me and cut me off as I was speaking. I asked who her supervisor was and she replied she was. I told her she needed to rethink how she spoke to parents and told her she was rude and unprofessional, she did not apologize. She stated she was unable to grant my request until next week. I was told afterwards she had spoken to other parents in the same manner. Parents should be treated with respect, I give respect if that is what I am given but I will not be talked to as though I am inferior to anyone. A company that offers therapy services should have the patient's interest at heart and not see them as a dollar sign. That's not who I would want to represent my company, especially one that works with children. I read other posts for them and noted mostly the positive remarks are those of employees, not of parents. read more

I would not recommend this as an excellent place to take your child for therapy; the new owners are very rued. I was asking the new owners about a video camera in a therapy area if it was a HIPPA violation, which they had been using without parent/patient consent; their solution was to place my child in a "private room" that does not house the items my child needs for their therapy (denying access) for medically necessary treatment for my child's condition. So, my child's choice's are according to the new owners, have my child's HIPPA rights violated or be denied access to comprehensive therapy because the new owners can not remove a camera or ask parents for consent correctly. Then the new owner attacked my character by saying "you must work hard always to act this way", yeah I work very hard to ensure my child's medical and personal information is safe. What kind of business owner does this to a father asking questions about their child's information security? Instead of acting with any business ethics, they attacked my character. The new owners also installed a nonclinical sensory room, it's all fluff and no substance, they have done zero research into what a sensory room is, and how it's uses and how to use it in therapy, if misused it can harm a sensory seeking/avoiding child. The rooms use colors and images that are distracting to autistic children, which can impede therapy and progress. read more