The majority of the staff really works hard here they also do a good job caring for the people. I…read moreappreciate the personal care they show for my mother. Would recommend this facility to anyone needing assisted living quarters for family member Someone who cares

Brought my 90 year-old mother here after hip surgery for acute rehab. HORRIBLE place - took her…read morehome after 4 days. In that time, she only had 1 PT session; the food disgusting; the RN giving out medicine was beyond hateful. The facility was old and dingy.

Best Therapy team you'll ever have!! Their dedication and concern for the patients is obvious by…read morethe excellent work they do. Great place to get rehab and make new friends

Please Read: My elderly mom is at this facility, and the top administrators are terrible. They…read morerefuse to take responsibility for their serious mistakes and gaslight me whenever I confront them. The latest incident involved their failure to notify me when my mom fell at the facility. They sent her to the ER and had a contracted after-hours medical service call me from an 1800 number at 6:48 AM. This provider didn't inform me to look out for such a number in emergencies, so even if I had been awake, I wouldn't have known to answer. The Optum service team admitted they couldn't provide a specific number because calls come from various numbers. The facility claims Optum acts as their extension, while Optum says they aren't employees of the agency and that their relationship with the facility does not stop the facility nursing staff (staff in general) from contacting me directly. My mom has been at this facility for years, and they have always called me in the past when she fell or needed to go to the hospital, not the contracted Providers. From what I understand ( by research) this appears to be a state and federal violation. The bottom line is that my confused elderly mom was sent to the ER without my knowledge, and I only discovered it the next day when I noticed a wristband on her. She told me she asked the nursing home to call me, but they didn't. The facility continues to avoid accountability, as usual. I requested their grievance policy and form to file a complaint but was denied. Their regional Director decided he would not afford me this right and had the form completed by their Administration, not reflecting my chief complaint. I've received conflicting answers from the facility and the State Rep responsible for holding them accountable. This has been an ongoing battle just to protect my mom's rights and not be bullied by Administration (ignoring me many times, dismissing my concerns and gaslighting me) there because I am advocating for her.

I came in with a wheelchair and a diagnosis that's I would probably not walk again…read more With their help and a lot of hard work I am walking again. I have been in some of the best rehab hospitals in the North east and did not get the care, compassion and dedication that I got at Lake Norman Rehab. I could not recommend them enough. Thank you Everyone at lake Norman Rehab.

The ONLY place in LKN I would recommend for any kind of physical therapy or rehab. Clean and…read moremordern facility, SUPER friendly staff from the second you walk in, late hours, and operates as an outpatient service through the hospital. I have been going here for a few weeks after knee surgery, and I never dread my appointments. These people are fantastic. I usually have my sessions with Courtney or Robin, but have met many others that work here and they're all extremely knowledgable and nice. They serve children, adults and the elderly with everything from bands, weights, treadmills, technology, massage and a pool. Thank you LNMRC!

This is the worse run facility that I have ever seen. No one is doing their job under poor…read moremanagement of : Sheena Webb- Facility Manager. I am a caretaker of someone there now and we are getting him out of there. He was supposed to be doing physical therapy- Nope I had to change his bed several times no linens, staff has no direction at all. Clothes go missing - never told us we had to write a name in clothing! Television never worked, complained over and over - every time we asked the maintenance man was out, everyone is always not there who you really need. Social worker is not available. Was told we would do a conference call with staff- NEVER happened! His food gets placed when he is at Dialysis and when he gets back it's gone! He has lost weight by not eating correctly! They give all patients ice tea, well he cannot have that his kidney diet says no tea- I Have asked them not to keep giving him tea! Facility is dirty old and smells! Staff is not educated and cannot communicate! I have contacted corporate offices regarding this facility and hope it gets investigated for negligence and cleanliness - needs to be condemned!

What they did to my mother was tragic and abusive. Don't put your loved one here. The state came in…read moreand they were cited for federal deficiencies. Lack of care, sitting unchanged for 8 hrs., constantly served cold sandwiches/food for dinner, missed medication doses, verbally abusive to my mom and the list goes on. See the WBTV Investigative report below https://www.wbtv.com/2022/10/13/its-just-scary-woman-questions-nursing-homes-five-star-rating-after-mothers-experience/

never rehabbed before and hope I don't have call to do it again. it's not that my experience was at…read moreall horrible (quite the opposite actually) but I'd rather spend the rest of my days in an elevated state of healthfulness rather than on the verge of enfeeblement but I suppose that is kinda the point of rehabilitative physical therapy. so anyway, after crashing into a rather large piece of machinery a couple weeks ago I was told that I would likely benefit from a series of visits and exercises and stuff so here I am doing range of motion and strengthening exercises under the watchful eyes of Melissa, Cassie, and a few others whose primary responsibility it seems is to keep me from nodding off between sets... yea for naps! for me the best part of this is I am here for the shortest possible time to fully accomplish my treatments. at my sessions I get a progress check and do a half dozen or so exercises on the machines and then I get to go home and finish the simpler but necessary stuff that requires little more than hand weights and a bench and stuff I have lying about the house which seems a good use of everyone's time and resources. takes a little more than five hours a week to get it all done which seems a reasonable investment to enhance my health and well being.

When I was shopping around for pt speaking to Beverly made up my mind. As the voice on the other…read moreend of the phone she was kind, patient and knowledgeable. And she continued to be that way with every check-in and check out. My physical therapist was Samantha and what a healer she was. She was very aware of my pain and my muscle responses which made the programs she designed that much more helpful! Her exuberant demeanor helps pull one out of their pain so the healing becomes so much easier. The techs that help with the assigned exercises are wonderful as well! Kenzie(sp?), Zach and Jasmine made my workouts a joy. They are such caring and kind people. I observed the other Personal trainers to be caring in their work with other patients as well. I went from extreme pain and no mobility in my left arm to great mobility and the best reduction in pain I have ever felt. If you are looking for a kind, caring and knowledgeable group to help with therapy this group is it!

My doctor suggested Pisgah Manor, in Candler, for my 3 week in house rehab after a fall dislocated…read moremy shoulder and hurt my back. As they wheeled me through the door, in a wheelchair, I noticed that the facility was almost brand new.... I think. Everything was clean and shining. All the staff had wonderful smiles on their faces and I knew this was my happy home for the next 3 weeks. The food was excellent especially if you're a fan of southern cooking; however, if you're a northerner like me, they will accommodate you for each meal. But the southern flare was so good, I went in a northerner and left 3 weeks later a southerner. Anyway, I had physical therapy 5 hours a week (M-F) and occupational therapy 5 hours a week (M-F). My PT and my OT people were fantastic. They worked with me to give me the maximum benefit in my rehabilitation. I felt myself getting stronger everyday. The nursing staff worked very hard to bring me the maximum comfort, provide my meds in a timely fashion, and yet those hard working nurses always had a smile for me all the time. My doctors recommendation of this facility was, without a doubt, the right place for me. I came in a wheelchair and 3 weeks later I danced out the door.

From the owner: Pisgah Manor, located on the scenic campus of Pisgah Valley Retirement Community in Candler, North…read moreCarolina, provides comprehensive short‑term rehabilitation, skilled nursing care, long‑term care, hospice care, palliative care and respite services. Our senior care community offers high‑quality clinical support in a peaceful mountain setting. Upon arrival, residents receive a personalized, person‑centered care plan designed to support recovery, improve strength and reduce hospital readmissions, with medical services available for secondary conditions.

My 3 week stay was largely positive. They have ample staff, which is a rarity. Staff is largely…read morefriendly and helpful. I only had one problem for the first week and a half when I had to share a bathroom with a whole family (against the rules) and the door would not lock. I was walked in on 3 times, once by a child! When the lock was finally fixed and I thought I would have privacy, a family member next door knocked on the door when I was in there! When I mentioned this lack of privacy and equal access to a night shift CNA, she was loud and dismissive-- ("yeah,it's always been like this"). By then, when I was on the verge of tears, several very caring team members (Faith (nurse), Kacey (Rehab manager) ,and many others (including Tina in housekeeping) listened to my situation and it was brought up at a staff meeting and remedied immediately. My new room with a private bath was wonderful, and everyone I met on that wing was friendly and caring. I will be having a total joint done later this year and hope to see all these friendly faces again. I loved the quality of care that I received and the professionalism I encountered all around.

I just want to say that my dad did not have covid 19 until he went to this facility. My dad was…read morealive until he went here. If he was a rich person with all the money in the world, he probably would have survived a little longer and we would have been able to at least visit him or say good bye. Here they refused to even return phone calls, emails, and the only one who was allowed to even visit my dad was my brother. I have noticed since covid, that veterans, the poor, the elderly, and those with disabilities are treated deplorably especially nursing homes. Had it been a rich and famous white man, they would NOT have forced my brother to drive him places with Covid and would have given him an ambulance and rolled out the red carpet for him like they would have for our former president Donald Trump. He worked for the state and as long as a democrat were in office, he got support services for everything. Now, we cannot even have a funeral, and he had to be cremated. I do not know who to blame, but it hurts to be disabled because no one has any humanity left. All I see is the rich getting richer and those who are the most vulnerable dying. We even tried to call the VA hospital who would not even take him though he was a veteran. I am heart broken and will be in therapy emotionally for the rest of my life, but I though the war in France between the haves and have nots happened already. Why does it now happen in my country all because of two political powers in charge? I never will forget how the rich and famous in this country get all the best medical health care and those who worked for the state or were anything but rich and famous got the boot. He was in his 80s and they could not save him. He had blue cross blue shield and medicare and because it was not rich person's insurance, he got pooped on along with my whole family. He was made to go places like Baptist hospital too, but not by ambulance. I wish I could leave this country to mourn and live in peace because all I see here is no humanity left. He could not be saved and the official cause was metalosis from those bad hip implants, and when he found a lawyer to sue for them, they were paid to drop his case, and I do not know the name of that attorney in Florida or I would have them disbarred. People in this country care more about money than people. At least, there will be a record of this some place. There is also a place in Hell for the greedy who care more about money than anything as it seems people who accept medicare and even medicaid or at least in the foothills or the majority of them that I found have not one ounce of compassion left.

I am writing this review to warn others about the deeply troubling care my mother received at The…read moreLodge at Mills River. What she endured during her stay was not merely substandard -- it was a failure of basic human dignity that no patient should ever experience. My mother was admitted with a fractured pelvis, a serious and painful injury requiring careful, attentive care. Instead, pain management was grossly inadequate -- her suffering was never brought under control, and she was left in visible, prolonged distress. The facility does not provide patients with catheters despite limited mobility, leaving her lying for hours at a time in her own urine and excrement. This alone is a profound failure of basic nursing care. This is done to encourage patients to get out of bed, one staff member told me. When staff finally did attend to her, the handling of her body was alarmingly awkward. During cleaning, they moved her from side to side applying direct pressure to her fractured pelvis -- causing her tremendous, unnecessary pain. Whether this was due to a lack of training or simple carelessness, it is completely unacceptable for a patient with a known pelvic fracture. The environment itself was deeply distressing. A patient in an adjacent room could be heard repeatedly crying out "help me" -- for an extended period -- with no response whatsoever from staff. That sound will stay with me. It was not an isolated moment; it reflected the culture of neglect that seemed to permeate this facility. The attitude of much of the staff compounded everything. Several wore permanent scowls and did not mask their resentment when asked to respond to my mother's needs. Compassion and patience -- the very foundation of caregiving -- is in short supply when your job is driven by the numbers. I would urge anyone considering The Lodge at Mills River for a loved one to look elsewhere. Families trust these facilities with the people they love most, often at their most vulnerable. That trust was utterly broken here.

My aunt recently completed a short term stay at the Lodge at Mills River following a brief…read morehospitalization. Every staff member our family has interacted with has been friendly, gracious, and caring, starting with Mr. Peters who consistently greets everyone with a smile and a helping hand when they walk in the door. The nursing staff are phenomenal! I have to thank Nurse Cynthia and the Medical Director, Dr. Russell, who helped us get my aunt settled in on Day One. Amanda and Eva have diligently followed up to make sure that my aunt, who requires extensive medical services, always gets the best possible care. Her nurses, including Elizabeth, Marco, Carole, Sean, Mallory, Julia, Olivia, Mike, and Sierra (I'm sure I'm leaving someone out, and I apologize!) are always kind, gentle, professional, and accommodating. They go out of their way to make sure she is happy and comfortable. I just can't say enough about the consistently excellent level of care. My aunt received Speech, OT, and PT services that were specifically designed to meet her individually prescribed goals. My aunt participated in determining what her goals would be in a way that honored and respected her agency. Her progress was regularly measured and shared with her as well as the family. We would like to thank her therapists Nicole, Brook, Katie, Kate, Julie, and Sam (again I'm sure I'm unintentionally leaving someone out!) for all their hard work and for always going the extra mile to meet my aunt's needs, including procuring specific equipment to help her meet her goals. The therapists work together seamlessly to provide excellent support every day, including weekends. The nutrition services at the Lodge are excellent and personalized. Individual requests are not only tolerated but encouraged. The office staff at the lodge know and care about each patient individually. Susan and Shannon have patiently answered all of the family's questions and concerns as my aunt has recently transitioned from short term care to long term care due to her condition. And finally, our enduring gratitude goes out to Courtney, the utterly amazing social worker at the Lodge, who deeply cares for each patient, coordinates services, answers so many questions with grace and patience, and thinks outside of the box to help patients like my aunt live the most fulfilling life possible in difficult circumstances and with attention to dignity.

I have, in the past, worked at Glenbridge and have witnessed the care they provide. The nursing and…read moretherapy care is excellent, and housekeeping keeps the facility very clean. The administrative staff is wonderful and caring. They recently had some kitchen issues due to being short staffed, but that has been resolved. If my mother needed Skilled Nursing, I would not hesitate to bring her to Glenbridge.

Please please. Do not take your loved ones here. They stole from my mother. All of her pain…read moremedications were lost. Conveniently it was all her pain meds. 156 pills. Within aa 5 day period. All were gone Contacted police and there is no way of showing who took them. She fell out of the bed and I was never even contacted. check around before placing anyone in this disgrace of a place. So sad that there are no cameras to even help keep our elderly somewhat safe. put cameras up in their rooms.

After being moved from ICU at Bristol Memorial Hospital to a room, my 93 year old mother was then…read moretransported to Abingdon Health and Rehab Center at the end of March and she is still currently a patient at this facility. I have received caring help and dependable updates, (thanks Terry) since mom arrived for rehab services. Mom is very complimentary of the staff, nursing care, cleanliness of the facility, food, laundry service,and physical therapy received. She has made more progress than it was originally believed would be possible. I, like my mother, was very impressed with the extra time and effort on the part of the staff in making it possible for a visit between patients and their family on Mothers Day. The CDC guidelines were followed to make the visit safe for all participants and the staff made everyone feel welcome. I am confident this special act of kindness will be remembered by all for a long time. My uncle was in this facility a couple of years ago and he and his family were also pleased with services received during his stay. Again my thanks to all staff and employees for continuing to be caring and attentive.

I would not even give the facility a one star but it will not post this without choosing one. They…read moreare simply understaffed and staff does not want to be there, very obvious on the long term care unit. I wished the communication between the nursing staff and the doctors had been better, it could have saved my mother's life. She needed to be sent out to the hospital and the physicians assistant should have ordered testing to diagnosis her with her symptoms. She was septic when she left the facility in the middle of the night and in just a few hours on arrival to the hospital she was in septic shock. My mom did not make it. I trusted them to take care of her!!