There are good therapists who work at Theraplay. This review is not for them. I'm writing as an angry parent whose child was completely abandoned by this office.
I took my kid to Theraplay for feeding therapy, and in our initial consultation with Marci Silver, she explained that feeding issues often start with physical causes that become behavioral over time, and suggested we see an ENT to rule out any obstruction in his airway. As he's never had any breathing problems, I wasn't in a hurry to see another doctor, and we proceeded with feeding therapy, coming in once a week.
After four months with minimal progress, we were asked to join a team meeting to discuss my son's case during his normally scheduled session. The office completely botched the scheduling here, and I ended up at the office with my five-year-old instead of on my couch without him. We were also charged for everyone's time, even though Marci had dropped the ball on an earlier follow-up, which was part of his regular care, and I assumed she was just rescheduling that meeting. We were refunded the money after I sent a pointed email, but a real indicator of the communication problems at Theraplay.
At that meeting, Marci and co. said they weren't getting anywhere with therapy, and that we should pause until we made an appointment with the ENT. We said okay and proceeded down that path, which ended with my son getting a minor surgery to release a previously undiagnosed tongue tie. This was all well and good, but when I then went back to Theraplay to resume therapy, they told me they had no availability and referred me to another provider, who also had no availability.
It is honestly astonishing that these people pushed me toward surgery for my six-year-old as part of his treatment plan, then abandoned him as a patient when we'd gone ahead and made the suggested alteration to his body. Just an incredible lack of organization and an abysmal level of care. I'm not a tough customer (you can see I've written over 5,000 reviews here, and only 28 are 1-stars), but I'd recommend Theraplay to exactly no one. read more