VERY POOR CUSTOMER SERVICE. The manager Allison took my hard earned money and refused to refund my…read moremoney when I decided I did not want to use the venue anymore. I decided not to use the venue because she did not disclose alcohol restrictions. She also did not disclose that my money was not refundable. When I asked her why would she do something like that. She responded to me I'm not obligated to discuss this with you if I already sent it in an email. This is a cruel, dishonest person who conned me out of my hard earned money. I would not recommend anyone get involve with this business.

This review is on behalf of Montclair Chill (1) star review from Astasia G on July 25, 2019. Chill…read moreis a very professional venue and upfront with each client's needs, as all clients request are valued, but we are not inclined to approved all events, if the event does not meet the venue requirements. And in this case this is exactly what happened, the client was not honest in stating what type of event they wanted to keep at Chill. It's the clients's responsibility to read their contract before signing and making the necessary downpayment. The client was advised upfront of what is needed if they were to serve alcohol at the venue, but they never advised this was a paid public event with a cash bar. Chill cannot assume what type of event the client is hosting, hence the reason a contract is issued and meetings are planned in advance to go over the event in detail. The client received the proposal for the event on June 19th, 2019, on the day of the first site visit. The client then reached back out to schedule another site visit on July 15th, 2019 because they they loved the venue and wanted to proceed with booking the event date for August 25th, 2019, the client then signed the contract and asked to make a smaller deposit of $200 to secure the event date, yet still not disclosing this was a paid event they were planning to host at Chill. The client listed the event as a family party. Chill is not a public hall, its a private hall for private and social events, therefore Chill do not allow ticket sales for parties, nor sale of alcohol at the venue. On July 23rd, the client was scheduled for the final planning meeting to which all venue rules and and accommodations are discussed, and it was during this meeting on July 23rd the client advised that they intended to sell alcohol at the venue, to which she was informed no alcohol sales were allowed, the client then stated they cannot charged their attendees as an all-inclusive for the event, and will need to cancel the event. The client was then asked if you're having a family party why there are alcoholic sales, they stated its a birthday party, while trying to wriggle their way out of the proper explanation. The client called the police and claimed we were holding their $200 hostage and then proceed to explain to the police why they needed their money back, to which they were advised by the law enforcement that what they were trying to do at the event was against the ABC rules to try and sell alcohol at a private event. And as explained to the client at the meeting all deposits are final and non refundable, and the client was also advised that we will inform upper management and get back to her about her refund. On July 25th the client was advised that the refund was approved and a check will be issued within the next 7 - 10 business days. The client received their refund without delays. But the client decided to tarnish a business for which they were not clear on their intentions for their event. Not all reviews are truthful, just as this review from Astasia G, on July 25th about Chill. Chill always provides excellent customer services to its clients and always go above and beyond to make the event planning process as simple and as stress free as possible for all clients.

I am not very religious but in these unprecedented times of uncertainty one can look deep amongst…read morethemselves to find comfort. I say this because as it seems lately all we hear about is the death and despair we face as a community. There are a few people who's compassion and willingness to help others restores my faith in humanity. Matthew 25:35 says, For I was hungry and you gave me food, I was thirsty and you gave me drink, I was a stranger and you welcomed me. Lystra Lennard and her staff at Venue 518 yesterday did just that as the bible says....... She welcomed and fed people in her community yesterday, no matter what walk of life you came from. Her selfless generosity set an example that as a community together we can help one another persevere. Our first responders, health care workers , grocery clerks, police , and fireman are all heroes in my eyes , but so are the leaders of our community who's feeling of empathy and commiseration feeds our people that are truly in need. So for that I say "Thank You Venue, Lystra , and the volunteers" you are an inspiration that together we shall overcome. #NJSTRONG

If I could give this place ZERO, I would…read more My sister is having her first child and is due in a few months. She wanted to have a baby shower at this Venue. Unfortunately, because of the current Covid Pandemic, we are not able to have the baby shower. It's MANDATORY. So, we called the venue, assuming that they would understand the circumstances and asked them to refund our deposit. We would have NEVER cancelled. We printed invitations and everything! We HAD to cancel. The result, well, they said they can't give us our deposit because we agreed on that date already but they are more than willing to move it to a later date. IT'S A BABY SHOWER. The UNBORN BABY is not waiting for this Covid Pandemic to go away. She's due when she's due! My sister is upset enough not being able to spend any time with family and friends during a time that's supposed to be wonderful. She's afraid of the risk and harm that can come to herself and the baby! And now she has to worry about not getting her deposit back! A $500 deposit is not a small amount!! And then, they kept saying it's "corporate"s decision. Is this a chain?? Don't you have insurance on your business?? I don't understand. The last time I checked this was a privately owned business. I personally booked an event for this weekend, and had to cancel and when I called the venue I was using they gave me my deposit back immediately. They said they understood the situation. I didn't even have to ask!! And my event wasn't for a baby shower. It was just a regular party. I also called in the beginning of this whole Covid thing, when events weren't being forced to be cancelled yet! I am so upset for my sister and this place in my opinion is HORRIBLE. She's not choosing to have this happen. Have some decency!

Recently Celebrated my friends bridal shower here. Gorgeous space with excellent staff. Dinner was…read moreserved on time and everything ran very well. Beautiful on the outside and inside. The entrance has an elegant piano with beautiful mirrors and chandeliers.

Had my bridal shower for 40 people in the Platinum Room on a Sunday and I have no regrets. It was…read morewell lit and spacious for me to take pictures and greet guests. We had so many compliments about the food especially the penne vodka, salmon, eggplant and potatoes. They even packed a few trays for us to take leftovers home. A handful of reviews said they clean up before your time is up and it's like they're kicking you out but we had no trouble while we were cleaning up until 4pm (event ended at 3). The only issue that came up is we had guests fill out advice cards and staff had thrown them out. My bridesmaids rushed to take a few pictures of the advice cards that were left so I could read them

The ongoing pandemic has definitely taken a toll on a lot of businesses and public places since a…read moreconsumer's mindset to buy anything outside of essentials or to visit a public place like a park or beach, has crippled down significantly. Now by living with what has become the new normal, it is commendable on how these businesses and public places continue to remain open and cater to the general public by following the safety standards. It is now all the more important that we as customers, support these heroes during these dark hours to mankind. We wanted to get Diyas and dropped by this place as we had parked close by to go to a different restaurant. The place looked full of great collections and I pulled out my phone to click some pics for while my wife was busy looking out for the diyas. I was then intercepted by a guy in his 40's (probably the owner) who asked not to take pics in a stern voice and I politely responded that it was only for review purpose and stopped taking any more pics. But he was kind enough to direct us to the diyas that we came out to purchase and we were ready for checkout. Since the purchase amount was only $5 we were asked to pay cash as they don't take credit cards for lesser amounts. I'm not a cash person usually but luckily my wallet saved me from an embarrassment that day and I was able to pay and move out. It's totally fine for a store to have certain policies to protect their businesses but it's also important that they make it pronounced to their customers through notices or posters within the shop or the doorstep. PS- I'm not posting the few pictures that I had clicked, respecting the owner's ask.

What an amazing experience at this store! Words cannot express how appreciative we are for the…read morequality customer service, incredibly beautiful pieces, and the owner going out of his way to find 200 pieces for our wedding in such a short time. He was very fair with the pricing and spent a good amount of time making sure we were comfortable with the price and the quality. My mom has been going to this store for years and does not go anywhere else because its amazing. THANK YOU so much for helping us find some amazing favors for our wedding that are religious and will have a special place in everyone's home. Your customer service was phenomenal and I am so happy to have a place like yours to go to when I need anything pooja related. We also bought a beautiful Ganesh Plaque to put on the wall of our home and it is just incredible. Best place and pooja store by FAR!

Super disappointed and frustrated with rental experience. Rental contract stated that tent, tables,…read morechairs, linens, coolers, chafing dishes and waterslide would be delivered no later than the day before the party. nothing arrived. when we called we were told it would be delivered THE DAY of the party by 12:00 (our party was at 2:00). The added stress of having to set up an entire party for 70 people hours before it started was awful. We were given no apology or discount for the inconvenience. The motor on the waterslide blower did not work and we had to wait for them to find another one. We were given a date for pick up and they showed up a day early, interrupting our Father's Day celebration. We had to scramble again as we were not prepared for an early pick up. To top it off we were charged almost 50.00 extra for "processing fees" that were not disclosed or agreed upon in the rental agreement. The delivery crew was wonderful but the whole ordeal was very stressful.

Absolutely seamless delivery and pickup. We spoke primarily with Neil when planning our backyard…read morewedding. He was beyond helpful in making recommendations and was quick to help us adjust our items as needed. He also helped us with some particular delivery time and date issues. Everything was organized and fast and we couldn't be happier with the experience. They know what they're doing.

Came here to attend the traveling Edgar Allen Poe Speakeasy, and it did not disappoint. The show…read morewas unique, the actors were awesome, and Alley 14 really fit into the gothic chic/macabre aesthetic. My only complaint is the parking. The lot was dumb tight and only fit about 14 cars. I was lucky enough to be one of them, but was meeting friends who struggled because the street parking was sparse, and the venue isn't in the best area for a 10pm performance. Otherwise, everything was great!

Cool spot. Very Williamsburg feel. Saw The Haunted Tavern here and enjoyed the NYC feel. Parking…read morelot had enough space and place was chill.

Awesome. Delivery of the "Holiday Basket" was prompt and easy, and took less than 24 hours. Great…read moreservice. Thank you! :)

We sent multiple baskets as thank you gifts.. Everyone loved their basket and we received many…read morecompliments from the recipients. Many thanks to personally Yours for the individualized customer service and attention that can only be given by a small local business.