This costume shop is a MUST go to for any Halloween ideas. This shop has anything and everything…read moreyou can think of for a costume of any occasion. My fiancé and I were walking around for about 5 minutes quite overwhelmed. Shannon came up to us and asked if we needed help. We both didn't answer immediately and she asked us questions that directed us in the right way. We told her we like goofy costumes. She did not disappoint when she named off some different ideas. She took her time, we all had fun trying on costumes, and we found the perfect one. All staff was very friendly. You do have to pay a rental deposit that you do get back once you return the costume. Love this place. We return every Halloween!

AMAZING Customer service!! It's pretty close to Halloween and my gf decided that I have to dress…read moreup as a certain character in about 5 days. It turns out that the only costume that she found acceptable was sold out just about everywhere! Googled around for a bit and I came across this business. I called Kostume Room at about 11pm on a Saturday night, and was shocked that I not only got an answer, but the woman who answered was SUPER helpful. She went to the back to see if there were any of the items left that I was searching for, and there was JUST ONE! So she saved it for me and told me that she would get it shipped out ASAP and will get to me in time for my event. Not only do they have an awesome price point -- I heard some of the workers in the background being super helpful to find the item as well even tho everybody was off work and off the clock. Couldn't recommend this place more! Thank you!

So I stopped in to pick up a few more pieces to a costume that I already had, to make it complete…read more This location had more than enough stock, especially on Halloween Weekend. The owners, managers, or whomever responsible for making sure there was enough costumes and accessories did a pretty good job. Now, here comes the issue...... the staff. I wholeheartedly understand that working retail and dealing with the general public has to be on of the hardest, annoying, bothersome and infuriating jobs in the world. People are rude and sometimes they take their day out on the staff of whichever store they go into, so I completely understand the frustration, especially when the store is busy. With all that being said, I asked one employee a question about necklaces, and I was already hesitant due to the look on her face. She looked as though I was intruding in her house. After having to repeat myself she said they're on the next aisle, but seemed rather annoyed that I even had the audacity to ask her a question. I go to the next aisle, they weren't there (No worries). Alright it's fine. I find them myself. I walk past another employee who looks even angrier than the last one and ask a question about hair/wigs. She looks at my like "why are you even talking to me"..... BECAUSE YOU WORK HERE.... but tells me to check the wig aisle with much attitude. I don't even say thank you and just walk away because the amount of hostility over a simple question made no sense to me. I finally just say I'm leaving and pay for my stuff at the cash register. There might of been four employees at the register and you guessed it, at least 2 of them looked as though they were dragged into work against their will, and had a taste of spoiled milk in their mouths. Like I stated before I understand that retail is hard but being busy is not an excuse for being the worlds most uninviting party city employees in America.

Had to go here once to make a return because I buy everything from party city online and had the…read moreabsolute worst experience. Customer service is horrible and had no idea what they were doing. Extremely unprofessional

Pretty average Spencer's shop here. Tiny when compared to other locations, but the staff is always…read morehelpful. Some of the tees are hysterical, others are downright sexist. Don't go in if you're not prepared to be offended. They have a great selection for bachelorette parties, and their wallets are pretty top notch! I've had my Triforce wallet since 2010 and it's just now starting to wear. On top of that it was only $10, a pretty good deal! I'll probably be in later to pick up some inappropriate ice cube trays for my girl getting married, but I don't usually make this a regular stop.

I purchased several shirts from here because i love their edgy products. I had purchased several as…read morea gift and the cashier forgot or did not look for the security tag. as a result; one month later (when discovered), we had to remove the security tag which inevitably stained the ENTIRE $30 shirt and left a hole in it. PLEASE MAKE SURE THE EMPLOYEES REMOVE THE SECURITY TAG! Other than this; this store is great and the employees are nice.

Stopped din to get a million dollar candy bar for my stocking stuffer this holiday. Big parking…read morelot, close by the front spots as well and the store front well marked. Very well decorated for Christmas and new years. Great value and selection for party favors.

I took some balloons to this store to have inflated. They are large 36" balloons , that when rung…read moreup on the register they charge me $5.99 per balloon to inflate. That's fine. I went back because I needed 2 more inflated. The very rude man told me that he talked to his manager and said they were not profitable at that price so they were going to charge me extra. They ended up charging me $24.35 to inflate 2 balloons! I sell tassels on Etsy that hang from the balloons and wanted them for pictures to hold up the tassels. The ones they charged me all that money for couldn't hold up a tassel. I tried to connect it to the balloon and it went straight to the floor! He was extremely rude to me and treated me like I was trying to scam him out of his helium. Needless to say, I won't be going back there for ANYTHING!!!