I visited The Zen Room on August 14, 2025, after purchasing a Groupon to try this location. The head spa treatment itself was wonderful--relaxing, soothing, and exactly what I needed to disconnect and recharge. I would absolutely recommend this type of service to anyone looking for a peaceful wellness experience.
That said, I was a little disappointed that my appointment started late and ended earlier than expected. I had booked a 65-minute service for 11:00 AM, but I wasn't brought back until around 11:10, and the service ended close to 11:55. I understand things can run behind, but I had driven over an hour expecting a full 65-minute session, especially since I arrived on time. Based on the timing, I received about 40-45 minutes of service.
I still left a tip because the quality of the service was great, but I do wish I had received the full experience I paid for. The session was cut short, which was disappointing after the anticipation and long drive and I was on time.
I did try reaching out afterward to request a partial refund since I didn't receive the full duration of the service, but was told no since there was a refund policy, which I could not find located anywhere on the website or documents and due to illness, I was not able to reach out right away. The owner also sent me this "Please know that my policy is to always provide the full booked time if I ever begin a service late, I extend it to ensure the client receives their full session.", however my service was not extended so I guess it was not always policy.
Overall, the space is calming and the treatment itself was good--but if you go and you book for a specific time, I guess it is up to the client to ensure they receive the full service. read more