I wish I read the reviews on here instead of Google before coming to this place…read more.. If i could give this place negative stars I would. AVOID THIS URGENT CARE AT ALL COSTS - Completely Unprofessional and Negligent!! I've never written a negative review before, but my experience with this urgent care was so unacceptable that I feel obligated to share it. I visited on February 5th for vertigo and was met with a series of issues that reflect gross mismanagement and disregard for patient care. 1. Two-Hour Wait in a Room With No Explanation After being taken into a room, I sat for two full hours without any communication from staff. No updates, no nurse, no doctor--just left sitting there. That alone would have warranted concern, but unfortunately, it only got worse. 2. Wrong Blood Test Results As someone on an immunosuppressant, my white blood cell and vitamin D levels are always low--this is well-documented. The results they gave me were completely normal, which immediately raised red flags. I followed up with my neurologist the next day and had my labs redone. Sure enough, the new results matched my usual levels--not the ones provided by this urgent care. This suggests either a mix-up or a serious error in reporting results. 3. Prescription Nightmare I was prescribed Zofran for vertigo I have been having for days and was told it would be ready within an hour. The pharmacy never received the order. I had to call multiple times over FOUR DAYS (Wednesday through Saturday), and each time I was told it would be sent over. I finally got my medication five minutes before the pharmacy closed on Saturday. Absolutely unacceptable for something that should have been done the same day and was left dealing with my symptoms without medication. 4. Unauthorized and Mysterious Billing Then, on May 22nd (over 3 months later) I was suddenly charged $164 from my bank account without any prior notice or explanation. When I called, I was rudely told, "Well, that would be your deductible..." My deductible for urgent care is $50, not $164. And even if there was an issue, why wasn't I billed at the time of service instead of nearly four months later? I called to dispute the charge and was told someone would call me back. No one ever did. At this point, I've involved my lawyer because this kind of billing practice is highly questionable, if not illegal. This urgent care failed on every single level. Communication, accuracy of medical testing, timely delivery of care, and responsible billing. I should have written this review after the prescription fiasco, but the billing issue was the final straw. If you value your health, your time, and your money, go elsewhere. This clinic has demonstrated a complete inability (or unwillingness) to provide even basic patient care. They do not do their jobs, and I do not trust them, and definitely will never step foot in this place again.

I got seen right away, the providers are knowledgeable, and they called the next day to check on…read moreme. Great service.

the doctors and nurses at this hospital have been top notch. the issues my Mother and myself, keep…read morerunning into center around the para professional staff. they act like patients are an annoyance, are incredibly miserable and know it all. I leave wondering why we even go back but we like our drs very much. rude, dismissive and arrogant just about sums it up. I am talking about the individuals that do inpatient/outpatient registration, check in and out for specialists, etc. I do apologize for the staff I have not met but these others do you a terrible disservice.

My urologist and my gastro doctor is in this hospital. Just had a colonoscopy there. I had X-rays,…read moreultrasounds, all the people I have dealt with were very professional and did there jobs well. I'm very very happy with the services there.

Start to finish. Welcoming , reassuring. Clear…read morecommunication and explanations! Each member of the support staff and the professional personnel are to be commended for the work they do.

I want to start out by saying that I had a problem and I needed a mammogram immediately but when I…read morecalled I was told I needed to leave a message for someone and that she would call me back . She called me back 2 Days Later yes 2 Days Later and told me she could not schedule me a diagnostic mammogram without me having a previous mammogram. The previous mammogram was out of state and it would take 3 weeks to get but they DID have the paperwork/REPORT. They needed the scan. I tried to get the previous scan quicker but I couldn't. I call back and left a message for this woman telling her I was in terrible pain and that I tried to get the previous scan quicker but it would still take 3 weeks . This is the Clincher I never got a call back. So I called a different place told them I haven't had a scan in 8 years and I got in. I gave this place a one because it took two days to get back to me originally and then I never got a second call back. I thought when you had an emergency they would get you in quicker not a chance no one cares I mean they don't care

Quick, competent care and special shout out to ER people (Nurse Gina and Dr Morgan both of whom…read morewere personable and professional). Excellent quality of care. Had a fever and they quickly discovered I had both the flu and an acute kidney issue. Got me the care I needed and all is well.

Compared to LVH, this is the best care you could receive in Scranton. 5 stars in Lackawanna county,…read moreprobably 3 if compared nationally. They took care of my mom which is more than I can say about Lehigh Valley Hospital in Dickson city. They completely dismissed and discounted my mother's complaints and sent her home with a broken bone in her spine. Fortunately, the doctor's here took a fresh look and found this fracture and a couple other problems that had been ignored by her other primary care doctors. The ER Dr. White was amazing and had wonderful bedside manner. He actually seemed to care, how incredible is that?! Nothing like getting a full explanation on the current care and future plan for helping my mother get out of the hospital and continue on in her golden years. Everyone was great during our visit to the ER and we appreciate all the loving care my mother received here.

My husband visited the ER in Wilkes Barre location after falling and hitting his head, he had a…read morescan or X-ray of his head only. He was discharged . The next days he wasn't getting any better and returned to the ER because he couldn't walk or use his arms at all. After returning for the second visit his was admitted for Spinal Stenosis, after MRI his entire body. A few days later he had two surgeries on 2 separate days and they both went well. The after care was the problem . The hospital seemed understaffed and his pain management and toileting needs weren't handled well at all. He was transferred to another part of the hospital where the nurses weren't as busy, that was a complete fail. He needed help with the urinal because he couldn't grip or pick up anything at that time. The call lights weren't answered in a timely manner and resulted in him urinating on himself and all over the floor more than once. He was also accused of being inappropriate because he grunted at the end of urinating trying to assure he emptied his bladder! Somehow the nurse and or CNA's took the grunt in a sexual way . Kwaniqua (she goes by Nikki) was the only hands on employee that didn't take that the wrong way. When I arrived from NY my husbands was filthy and there was sticky urine all around his bed. I bathed him and shaved him but he couldn't wait to leave there. I work in healthcare so I was really bothered by the condition of his room . I'm unsure who's job it is to call house keeping but every employee that entered the room had to know the floor needed to be cleaned! The discharge was pretty smooth except his disability paperwork wasn't forwarded to the surgeons office and as a result he didn't get paid. We had to drive back to Pa for a virtual visit because the surgeons license is for PA only, not a big deal but the lack of communication was. 3/13/2026 we're still waiting for paperwork because of a release that was needed. So many balls were dropped related to getting these papers filled out I'm still baffled. Thanks to Bailey in the Orthopedic Office for picking up the ball for the rest of her fellow employees and employer! It took Bailey one day to figure out what many couldn't for whole 60 days. We have the portal set up, paperwork uploaded and his 2nd follow up appt scheduled , all within 24 hours!

I won't recommend this hospital in no way and only because of the 18-year-old smart ass clerks that…read moremake your appointments. The doctors might be great. They might have good outcomes but when you call with a heart condition and they tell you two bad so sad. She has a calendar and you don't fit on it. Well, they can keep their shit there.

Unfortunately, there is no possibility to give zero stars to this so-called medical facility. I…read morewould recommend staying as far away from this hospital system as possible because they do not care about their patients and certainly don't care about finding out the root causes of illnesses and other medical conditions. My mother had been here two times previously in the past week and sent home with a prescription for pain saying there's nothing wrong with her. Fast-forward one week when she is in excruciating pain and we take her to Geisinger community Hospital in Scranton and they found that she has a broken bone in her spine. They also found she has an infection and a couple other issues that need to be addressed, but we're completely ignored and dismissed by the other hospital. We are considering legal action due to the negligence of the hospital, doctors and staff.

I would give no stars. My daughter who is 6 years old in intense pain has been waiting 2 hours. The…read morenurse comes in to give her an IV, the nurse gets it in than violently gets ripped out "by her glove". Never in my 31 years of life have i seen that happen. Now my daughter is STILLL waiting with no relief traumatized. This place has hardly 3 stars for a reason. Absolutely positively livid. This is awful treatment to a CHILD. Update, the continued to poke her couldn't find a good vein. Than they found ONE left they didnt blow so they were supposed to give her fluids threw it since it was weak. The ignorant nurse took blood work and guess what ? Blew the vein. So after 4.5 hours my daughter got traumatized with absolutely no relief....they should be ashamed. A 6 year old with influenza A and couldnt get a damn fluid bag. They cared about money, not my poor daughter

Waited for 2 hours, was escorted back and they took a flu and covid swab as precaution. First nurse…read moreleft room, PA-C came in and instantly complained that I wasn't wearing a mask (there was no instruction to). I tested + for covid even though I tested neg at home. She talked down on me the entire time making me feel dumb for not wearing a mask and not "thinking about other patients" even though I tested neg at home and no one else had masks on. She then left the room and I could hear her out in the hall complaining to the other nurses how rude and unthoughtful not wearing a mask was and how dumb of people to not go out in public without one.. she then came back in and talked down on me AGAIN for not getting my flu shot but I work from home and opted out because I'm not around people only for her to tell me "well you must not be that quarantined if you got covid". Gave me my papers and I left. I will not be back. Poor quality care. Didn't even take my temp or other vitals or gave me a work up. As soon as they got the +result they stopped giving care.

Horrible bunch of assholes at this place. Sign says they are closing at 5 for a staff meeting even…read morethough they are supposed to open until 7. How often is there a 2 hour staff meeting? Then, what makes it worse, I'm here at 4:40! One person in the waiting room and I can't be seen within the 20 minutes! Then your not closing at 5 are you? This place needs new management.

Came here as a student & did rotations on the overnight hospitalist team and also another rotation…read morein labor and delivery. I enjoyed my experience here compared to Wilkesbarre general hospital. Everyone swears by the deliciousness of the smoothie bar (I personally never got it tho). Beware this is trauma center so the ED can be very chaotic at times with long waits for beds but they get to you eventually based on the severity & level of care needed to make you feel better. The labor and delivery ward here is the really good compared to the others I've been to; it also has a Nicu for babies. (But if I had to choose a place to deliver, Geisinger CMC in Scranton labor and delivery is so much nicer but better suited for moms with uncomplicated pregnancies as they don't have a NICU.) My main downside to coming here was how far away the parking lot was & can be challenging to find a closer spot. But to help they do have shuttles that runs till about 4am & can pick you up and take up to the front of the hospital.

If you could go somewhere else, do it…read more I had my baby here recently, a type 2 diabetic, it was an absolute traumatic experience. 8 months later and I am still dealing with mental trauma that they caused. I was induced, couldnt get past 4cm dilated for 3 days, tried the foley balloon TWICE. After the first foley balloon, was so painful, the midwife said word for word to me "if you can't handle this, how do you think you're going to be able to handle birth" I started passing out from the meds and i was hyperventilating in my sleep due to the trauma. Also while I was screaming in pain from the foley balloon she kept demanding me to stop tensing and squeezing but the pain was so unbearable. Don't get me wrong, the nurses in L&D were fantastic, absolute angels. but that midwife should change her career. Anyways, in those 3 days they attempted a foley balloon a 2nd time. Thank god for the epideral that only lasted an hour. When they popped my water it was just as bad as the foley balloon. The OBGYN that time suggested a c section and that she'll talk to the surgeon/doctor. Well... he came in and advised against a c section, he also said that the OBGYN that mentioned the c section to us, didn't mention it to him in that way. Eventually, I requested it anyways. After 3 long days, I also couldn't get out of bed due to preeclampsia. When I requested the C section, the surgeon came in and said "So you're throwing in the towel" making me feel like I was GIVING UP AND DOING SOMETHING WRONG. How terrifying it was. My son was born 2 hours after I requested a C section, by C section. He is also the happiest and healthiest boy. LADIES, trust in yourself, your body and your support system. MOVING ON... I had recently visited the emergency room for the urge to throw up was unbearable, sweating, chills, cold sweats. They just gave me IV fluids, and ANTIPSYCHOTIC for the nausea and sent me on my way. I WENT BACK 5x in a week and a half for the same symptoms. And all 5x they did the same thing. Iv fluids, and antipsychotic and sent me on my way. Come to find out, I had H. Pylori bacterial infection in my stomach the entire time. It wasn't until I called a doctor elsewhere and asked for help. That doctor I saw elsewhere saw I had H.Pylori 2 years ago and instantly sent me for a test. I had lost 26 lbs in 5 days. The ER knew that. One of the 5 visits, I knew I had H.Pylori, it was in my MYCHART, I told them I was diagnosed with it but the symptoms were unbearable for I had been waiting days to figure out what's wrong due to their lack of actually trying to figure it out. They told me that H.Pylori is usually an outpatient problem With a prescriber. I'm sorry, what?And again, IV fluids, but this time a pill(my reason for coming in was i threw up my antibiotics). The doctor prescribed me an anti nausea medication that has to be accepted by my insurance, it's been 4 days since that visit and the doctor I saw in the Emergency Room still hasn't responded to the insurance message or whatever. Thankfully, after that 5th visit I haven't had to go back and I've been able to keep the antibiotics down. Ps; when this happened 2 years ago, it was the same scenario. No tests, just an IV fluid and antibiotic and sent me. Wasn't until I reached out to an actual doctor to figure it out. I pray I don't ever have to bring my son here for anything. I couldn't bare to see him go through something like this with people who are supposed to help you.