IF YOU COME TO THIS EMERGENCY ROOM, BE PREPARED TO WAIT 9-10 HOURS UNLESS YOU'RE ACTUALLY CLOSE TO…read moreDYING. I know that sucks to say but that is the truth. I unfortunately was in a situation where I NEEDED to go to cedars because of the complications of my condition. I'd say that if you can go somewhere else you'd probably be seen a bit faster. when I finally was brought out of the waiting room into a bed, it was in a hallway, where I was kept overnight and was finally put into a "room" the next morning at about 9 am. All of the ER tests and things were done in the hallway. Other than the time and the wait. The care I received was second to none. I was given attentive Nurses and doctors who were competent and actually figured out what was wrong with me. Hopefully this review guides you in the right direction.

Fuck this hospital…read more I spoke to someone over there when I was looking for a GP in Southern California after moving here from Northern California. I gave them ALL of my Aetna insurance information and they told me my insurance was valid and accepted there. I also had just spoken to someone at Aetna and they TOLD me that my insurance covered me down in LA. So I set up an appointment. What could go wrong? Well, the whole fucking thing actually. See my previous comment of "Fuck this place." So I set up the appointment and the doctor was great. He set me up for my bi-annual labs (I had some cancer markers previously) and some X-Rays for some hand a foot pain I was having (likely due to Peripheral Neuropathy, but was being cautious). Everything sounded great right? Covered. Good doctor. Efficient exams. But, ah, see, actually... I wasn't covered. So between Aetna telling me I was, Cedars-Sinai confirming I was and no one in the doctors office doing their due diligence to make sure I was covered, NO ONE COULD TELL ME I WASN'T. Then the bill came for almost $900. I disputed it multiple times thru Aetna and they came back and basically said that even though someone at Aetna told me I was covered, it was still my responsibility if they were wrong. So, also FUCK AETNA. But also fuck Cedars-Sinai for not verifying it all properly. So today, I just put $900 on a credit card. This fucking United States business just keeps adding up and I'm telling you, zero stars to the United States, Aetna and Cedars-Sinai not having our back on anything. Takeaways: 1. Fuck this place. 2. Fuck Aetna. 3. Fuck healthcare. 4. It's more affordable to just die.

Thank you to Dani and the entire team for taking care of me and my sister. Such a wonderful group.read more

I have been seeing Shab for a few years and he recently moved to this location,…read more This next health has a very relaxing ambiance and is designed very beautifully. They are fast with their service and all their staff are very friendly and welcoming.

This office is a great option for a same day drug screening. I had to get a pre-employment drug…read moretest, and I was in and out of this office in 10 minutes as a walk-in. They had the 10 panel rapid screening I needed! Dr. Fluegel is very kind, and Julie, at reception, was so lovely in person and helpful on the phone. Very efficient and comfortable - I highly recommend.

Great office! Great care! Personal and efficient treatment. I highly recommend Dr Fluegel and super…read morehelpful Julie.

I went for my annual check up today and Dr. Daniel has great bedside manner, he listened to my…read moreconcerns, and I feel that he truly cares. I highly recommend him! Oh and he offers IV infusions here at very reasonable prices, if you ever need some extra hydration/vitamins boost! I'll have to come back to do that another time.

I was worried I had COVID because the symptoms were the same as two times before when I had it…read more Before the 5 day window to be able to take Paxlovid - I wanted to be tested and my home test was negative on the first day (which happened before when I actually had Covid) .. booking the appointment was easy - parking is right in back of the building. The support team was responsive, friendly and helpful. And the Dr was through and tested me for Covid - FLU A and B and RSV. Tests were negative and my lungs sounded good. So in the end - the Dr felt it was only virus. THAT SAID - the cough is terrible. So the Dr gave me something for the cough - which I deeply appreciate. I highly recommend Lotus Urgent Care - AND they have a wellness program which I plan to take advantage of in the future. IV therapy :)

I am incredibly grateful to have found Dr. Justin Houman. After nearly 20 years of recurring…read moretesticular pain and consultations with multiple urologists, I discovered him through extensive research. I ultimately traveled from the East Coast to California specifically to be evaluated by him, and I am very thankful that I made that decision. From the moment I walked into the office, I felt comfortable, respected, and genuinely cared for. Having an all-male staff also made it easier to discuss such personal and sensitive concerns. They easily understood my issue and I appreciated the privacy, professionalism, and dignity I experienced throughout my visit. Dr. Houman is exceptionally knowledgeable, professional, and compassionate. He took the time to truly listen to my concerns and experiences, explained everything clearly, and answered all of my questions without ever making me feel rushed or dismissed. I also appreciated having ultrasound capabilities available in the office, which made the evaluation convenient and efficient. What stood out to me most was the combination of excellent medical care and a welcoming, respectful environment. After dealing with this issue for so many years, it meant a great deal to finally have a physician who took the time to listen carefully and provide thoughtful care. I am extremely grateful for the care I received from Dr. Houman and his entire team. I would sincerely recommend him to anyone looking for a skilled, compassionate, respectful, and trustworthy urologist. Traveling across the country to see him was absolutely worthwhile, and I will continue to see him for my future urological needs.

Dr Houman made the correct diagnosis and treatment almost immediately. Another highly rated…read moreurologist missed it completely and did not help me despite multiple visits. I am a physician and would highly recommend Dr Houman. D H MD

Superior care. Fast. Great staff. Absolutely top professionals. They listen closely and answer…read moreevery question.

Dr. Victor Tran is truly exceptional. From the moment he walked into the room, he made me feel…read morecompletely at ease. He is incredibly smart and clearly very knowledgeable, but what really sets him apart is his patience and genuine curiosity. He takes the time to listen, asks thoughtful questions, and never makes you feel rushed or dismissed. Dr. Tran explains everything clearly and thoroughly, making sure you actually understand what's going on, which is rare and so appreciated. On top of that, he is genuinely kind, compassionate, attentive, and deeply respectful. You can tell he truly cares about his patients, not just their symptoms. It's rare to find a physician who combines intelligence, patience, curiosity, and kindness so seamlessly. I feel extremely lucky to have been treated by Dr. Victor Tran and would recommend him without hesitation to anyone looking for an outstanding doctor.

Dr. Hascall has taken good care of me for many years. I always appreciate the prompt, professional…read moreresponse. The waiting time is always within reach, so he's not overbooked or overwhelmed. Thanks again for your professionalism and patience.

I went to Dr. Robert A. Saed for a routine annual physical and was billed ~$200 for lab tests I…read morenever requested. Past annual physicals with other doctors have always been fully covered, so these extra charges felt unnecessary and unfair. When I tried to resolve it, his office never returned my calls, even after UCLA hospital marked my case as urgent. I later learned they were also using expired billing codes. In the end, I had to pay just to protect my credit. Completely unprofessional and unresponsive. I will not return and don't recommend this doctor to anyone.

My experience with APLA Health and this location have been incredible. I really appreciate that the…read moremultiple locations allow for seamless care no matter which location you go to. I see Kevin Rauchut, who is one of the most caring human beings and extremely thorough in his questions, and I always feel confident in his responses. Kevin spends time with me to thoroughly assess what needs to be assessed and answers my questions. He is non-judgmental and offers his opinion and also respects my autonomy. He has been wonderful in also asking about my life as a whole and learning about me. It's helpful to normalize when we might be going through tough times and also have someone to celebrate wins. The front desk and reception are all very friendly and helpful. I'm always receiving immediate call-backs if I can't reach someone and leave a message. I also appreciate that APLA Health allows patients to use other locations and providers if needed, without forcing people to use the same provider. I do try to see Kevin, but sometimes if I need a referral for physical therapy, or something else with immediacy, then it's really convenient to be able to make an appointment with whomever has the earliest availability. I really enjoy going to this location, in the heart of West Hollywood. The colors of the rooms reflect the LGBTQIA+ community. The bloodwork is done on the same floor so there's no need to separate it out from the appointment. Other non-APLA Health facilities are starting to require that patients make a separate appointment for bloodwork, which creates a barrier. I'm so happy APLA Health truly makes an concerted effort to reduce barriers. Kevin Rauchut also goes into detail as to different options so I am able to make a decision on my own but with helpful guidance from a professional. I never feel like I'm alone. I used to go to the Olympic office as my main location, but then Kevin moved over to the WeHo location. There's a modern yet intimate feel that's a perfect combination. I never feel rushed, and the portal messages are convenient as the staff can let me know if questions require appointments or not. I do appreciate the option of a phone call, but I hope APLA Health can consider a video telehealth platform, even if it's not with our main provider. It would be very convenient to have someone who is looking at our chart and able to discuss things virtually through video, and not only through audio. APLA Health has been impacted by federal-level funding cuts, so please donate if you can. They are worth it!!!

DO NOT EVER GO HERE~Impossible to get anything done at this facility. Don't bother calling - no one…read morepicks up the phone. Making appointments is near impossible. I got misdiagnosed by one of the Physicians Assistants and then billed for it - so there's that. Getting my medication sorted out was a nightmare. Consider this your warning.

An exceptional doctor who truly cares about their patients. Compassionate, knowledgeable,…read moreattentive, and always willing to listen. I'm incredibly grateful for the care and support they have provided to my family. I highly recommend this doctor Lavi

I keep it real and honest no bullshit .... The truth is a hard pill to swallow…read more. Wow reading some of the reviews so I'm not the only one who feels this way..... guess this has been an on going problem .. Nobody likes going to the doctor especially when you feel horrible and very sick. I always dread going here . And here's why. Dr Lavi "himself " is really great... He really knows how to treat you ....if you get to see him. The rest of some of his staff should all be fired . Bunch of clowns... Dr Lavi expects patients to respect his staff which I will always do but if a pattern continues then I will speak up.. Let me begin. Since I've been going there I've always been treated very poorly by the staff. There front desk staff is very rude treat you like shit have zero personality skills or seems to even care. Their demeanor is pathetic and all should not be working. At a doctors office . I even asked the male doctor with curly hair why is your front desk staff so rude. He said because they think everyone that comes in is entitled. I've never said hurry up or what's taken so long . It's a medical practice and things take time it was it is . So they already judge you just by walking in.. be very mindful and watch there behavior. It's not like any other medical clinic. To me It feels like they don't wanna be there. I thought this was a place I felt comfortable and safe , oh no! Ever since they posted the sign must wear a mask no exceptions. I've always been singled out While everyone else's doesn't have to ... and if you happen to forgot one they don't provide masks . You have to pay 10 dollars for one. Yep there's still more . I asked the staff why do you have a sign posted and in big letters no exceptions and my visit today. Nobody had a mask on.. the front desk rep replied we're not enforcing it today. So every other time that I've come in, with other people in the waiting room they only enforce it on me even if I'm not coughing . Backstory I was super sick a few weeks ago out of work struggling with money and they have the nerve to charge 40 dollars to fax papers , 3 papers with a signature and a few check marks in boxes that your able return to your work. I was upset and thought that was absolutely ridiculous with speaking to my insurance saying it's supposed to cover all coasts . . It's not illegal to do that but ethical when someone going through a hard time. Did I mention it was 40 dollars. !! Absolutely disgusting Then one of the so called nurses think it was Damien said arrogantly well it's only $40.00. I said it is coming out of your pocket, and he replied you work don't you ? I replied yes but I'm out of work right now and I'm obviously here so who are you to tell me it's only $40.00 what a real asshole. Very unprofessional to treat someone like that in the medical field.. a lot of times they'll have students there helping you out taking you into a room going over some information. I had a server cough virus ,And when you mention that you have anything extra , for me it was something very important a sever infection to be looked the student who takes you in r replies we'll see if we have time for it. Such a wonderful feeling place it go to and feel cared for. and supposedly someone more qualified comes in and goes over What's going on. The virus has to run its course so rest hydration, the basics to take care of yourself. About 2 weeks ago when I went to get the infection checked out it was healing, And the so called more qualified doctor recommended to see a wound specialist. but since going there about a month ago, I had to go to the ER and have the doctor drain it then the surgical team come out drain it even very painful packet go on antibiotics for a few weeks . . I'm thinking to myself why did the so-called doctor not refer me to a wound specialist from the beginning? It's very upsetting and disappointing think you'll get the proper care you need. Maybe look up the definition of certified versus qualified. Today I received a letter from the clinic a signed document by Dr Lavi that they let me go due to my behavior. My behavior was I was loud to the staff upset questioning how can you treat a patient like this for there quality of care . I never disrespected them with any fowl moth or behavior ... now I have to go find a new primary care doctor and that not always easy .....so here's my response letter , and personal experience review. they can go Fuck themselves....

They have the best customer service they call they text they verify your appointment. They even…read morehave a program where they'll help you with assistance. I went to visit Dr Justin Lee he is beyond gorgeous. Looks like a Ken Barbie doll just wonderful treats me like I'm his auntie he spent a lot of time with me more than what he should have assisting me with everything that I needed my appointments my rescheduling my x-rays my medication I even had a jury duty notice that I needed to be filled out. He was helpful and instrumental with that as well. He made sure that all of my prescriptions were filled and how was I doing? He's an asset to the team and the entire office there is nothing but love what a bright spirit. I love the whole staff there. Thank you, staff and Dr Justin Lee

I have now had TWO appointments canceled at the last minute after waiting MONTHS to be seen. What…read moremakes this especially frustrating is that the clinic calls repeatedly during the week before the appointment to confirm -- only to cancel THE NIGHT BEFORE. Unfortunately, this has not been an isolated problem. My experience has involved constant administrative errors, problems with the referral department, mistakes by medical assistants, difficulty scheduling appointments, disconnected calls, and hours -- sometimes days -- spent trying to reach supervisors just to correct problems that should never have happened in the first place. The call center experience is extremely inconsistent. Some representatives are mature, professional, and genuinely helpful, while others speak so quickly that it is difficult to follow them, can be rude or dismissive, or simply fail to resolve the issue. Reaching someone by phone to make or correct an appointment can feel nearly impossible. Trying to escalate problems has not helped. Managers and supervisors often do not return calls, leaving the patient to repeatedly follow up and explain the same situation again. Even after arriving at the clinic, I have experienced additional errors involving the nursing/medical assistant staff. Patients seeking medical care are already dealing with health concerns. They should not have to spend hours chasing staff, correcting repeated administrative mistakes, dealing with extreme delays, and wondering whether an appointment they waited months for will suddenly disappear the night before. The amount of time and stress this clinic's administrative problems have added to the process is unacceptable. There may be individual employees here who are professional and caring, but the overall system has been consistently unreliable and unnecessarily difficult for a patient to navigate. After TWO last-minute cancellations following MONTHS of waiting, along with the repeated errors and lack of accountability I have experienced, I cannot consider this acceptable patient care.