Today was the first time some of my friends and I went to this greenhouse. Honestly we all had heard about it and were excited to go. Also the fact there's a brewery attached it was a pretty cool concept. We had been to a few greenhouses earlier today and I was looking for a specific kind of plant/spike grass for my patio. Lots of places have been out of stock with what I was looking for for weeks.
So I'll start by saying I really wanted to like this place, I really did. We all were enjoying how it is set up and just in awe of how huge it was and how many things they had to offer. There is a lot of stuff here. I mean a lot. Anyway after looking I see one of the spike grasses I'd been searching for all day. Stoked! I had found just one of what I wanted.
There was a woman who worked there so I started by asking how to take care of this grass as well as what light it needed. Anyway I couldn't read the price tag on the pot it was wilted from the water And I had looked all over for another one and couldn't find another. So I asked if she knew the price. She seemed annoyed, not sure if it was because a customer was asking for help or because she didn't want me to buy this grass?? Still not sure...Anyway she shoved passed my friends and I and asked me why I wanted just this spike grass. That it was such a strange thing to want???? I said yes I do want this I was just curious the price point. She told me that it was in last years pot? Like that mattered to us, and said that it wasn't looking healthy. I have seen spike grass like this as I said before and it looked just fine, not to mention I have been looking for one that was specifically this size as well as I enjoy working with plants. So then she keeps pressuring me "like well why do you want just this grass?? there's not flowers around it and I usually make arrangements with these", well that's exactly what I wanted to do with it and it was on the sales floor so I assumed, it was for sale. Anyway at that point I was pretty offended at the customer service we were receiving. So she was still trying to argue with me and finally I had enough of the interaction and said "you know I don't know that I want it anymore and I am not going to beg to buy the plant" and then this woman has the balls and complete LACK of customer service to scream at me from across this greenhouse that she's doesn't need to explain to me why she's not going to sell me a dying plant.
At this point I wanted to just set all of the other things I wanted to buy down and leave this establishment. She made a scene. And I was heated.
Because A: if that was the case and the plant was dying and a customer says I still want to buy it then tell that customer that your not going to offer a refund because you said it was dying and they bought it anyway. Cool. I would have accepted that and tried to revive it knowing it may die.
Or because B: if you don't like how a plant is looking and you want to revive it yourself take it off of your sales floor. Situation, AVOIDED!
Or even because C: handle the situation with a paying customer like a professional. Not like a child stomping their feet around screaming across at a customer making a scene. If you work for a establishment that is customer service reliant, maybe get some skills in this department. If you don't have them or care to have them, then you have no business being in that business!
Anyway skip forward to my friend annoyed by this interaction and definitely more of someone to voice their opinion and talk to a manager about the experience we just had, this same woman comes stomping up to her asking her issue and telling her she doesn't work to be a slave driver. Like we were slave driving? Interesting. Then she tells us to not even put our stuff back and to get the hell out of the nursery. WOW, I mean WOW! to get the HELL OUT?!!?
Turns out that this woman was the owner of this greenhouse! I was absolutely shocked and concerned that she was the owner and she was acting like this to us as paying customers. All of which who work in the customer service industry and talk to people for a living! We are like walking sales people to places we love and enjoy going to. It's a shame, I am definitely going to be sharing with all of my customers this terrible and unbelievable experience.
If you go here, maybe don't ask questions about how to take care of plants/ and or prices of something you want to buy?! Or maybe just dont ask the owner those questions and ask one of the more kind and helpful employees? Honestly we are all still shocked about this bizarre encounter and feel disheartened about how we were spoken to and treated over a spike grass? Honestly not sure, and like I said I REALLY wanted to like this place! Won't be returning or recommending! read more