I had the most incredible experience with Towne Jewelers of Windsor. They took my engagement ring…read moreand original wedding band and transformed them into an entirely new ring that feels so much more like me, and the entire process was just as meaningful as the final piece. From the very first design conversation, I felt listened to and cared for. They walked me through every step, helped bring my ideas to life, and made what could have felt overwhelming feel really exciting and collaborative. Getting to try on the 3D print before the ring was made was such a cool moment. It made everything feel real and gave me total confidence in the design. And then the final ring... I truly couldn't love it more. It's beautiful, thoughtful, and carries so much history while still feeling completely new. If you're considering redesigning heirloom jewelry or creating something custom, I can't recommend them enough. The craftsmanship, communication, and overall experience were all exceptional.

Ed was fantastic in fixing my Anniversary ring and fixing the prong on my Engagement ring, then…read moreattaching my Wedding Ring to my Anniversary Ring. I highly recommend him. He also does custom designs. We will use his services next time we need something done. I LOVE what he did for me!

Exploring Windsor and happened upon this super cute store. I'm always on the lookout for…read moreuseful/cute/quality gifts to use for birthday and Christmas, and this is just the store for that! The sweet lady working there was super friendly, and when she asked if any of my purchases were gifts I was surprised when she offered to gift wrap them! I wasn't even charged extra, and she did a great job making my gift of Colorado socks for husband look extra special. My kids had a good time checking out all the neat things too, plus they have a bathroom which was very convenient for my 5 year old to use. I ended up buying a new sling bag/purse which seems very high quality, themed socks for my husband, a cute wine bottle topper that "chirps" when you pour the wine, and a "dammit doll" which I had actually been looking for one for a very long time and was super excited to finally find one! I felt for an old town/Main Street store, the prices were fair. Be aware, along with state tax there is also. "Windsor town tax" added to your bill as well.

Love love love this little shop!! They have a great selection of cards & beautiful gift ideas. I…read morealways find something just a little extra special for my home also. The staff goes out of their way to be helpful, not pushy but there with ideas if you ask them. I feel like they are my friends.

It really doesn't get better than Walters & Hogsett. I've been to many jewelers, and this was the…read moremost welcoming I've felt. I was warmly greeted by an associate, Hilary, who took the time to walk me through the Rolex CPO and Cartier sections. She was knowledgeable and allowed me to try on any piece on display. I mentioned that I was looking for a present for my wife for the holidays and she showed me multiple pieces. We finally landed on the Cartier Panthere two tone. She reserved the piece for me for 2 days over the weekend, so I could bring my wife in to try. Such good customer service! I would absolutely buy my next watch/jewelry piece from them again!

A locally owned jewelry store that offers some high-end jewelry as well as some mid-priced. The…read morestaff is great and we look for Miranda who we've built a working relationship with. For our first venture Miranda helped us spec out a custom made Ruby & diamond bracelet for my wife. It turned out beautiful and my wife wears it every day. We returned for resizing rings. Again a good experience. We'll be back for future jewelry wants & needs.

Great customer service! I came in to get a ring resized. It's a modest ring, white gold with a very…read moresmall diamond, but it holds a lot of meaning to me. They showed great care in their inspection of it and when I came to pick it up they had resized it and polished it! It looks amazing! Months before I had taken it to another jeweler for a bid on the resize and without saying it directly, their attitude toward my wanting to polish up my ring suggested "why bother?". Helzberg was not like that at all! They showed great respect to me and my jewelry.

Went in looking for a gift, ended up finding something for me . Excellent service from Hailey will…read moredefinitely be back.

My now Husband and I will never go there again. They need to train their female salespersons to…read morecover their breasts up. Most women I know do not appreciate a salesperson practically pushing their old bags in to their mans face!! Im sure this has happened to more couples then us and it is very improper and unprofessional.

I purchased a diamond band for my wife in May for our 39th wedding anniversary in July 2023…read more Immediately upon opening the box and trying the ring on my wife immediately started experiencing eye irritation, and the next day had to see and I doctor. Her cornea had scratches, requiring medication and additional appointments. Upon examining the jewelry box, we could clearly see small, shiny fragments of either glass or diamond chips. We filed a claim, simply seeking the out-of-pocket costs for the doctors visits not the medication, and Jared's claim department rejected it. We expected them to do the right thing but now will have to pursue a personal injury lawyer over $440 . Meanwhile, they've lost my business forever!!!!

i'll start this review with the positive. The girls inside the store were very nice and pleasant to…read morespeak with. My son had a watch that was not from Kay jewelers but just needed the links adjusted. Over the years I've had this done at several different jewelry shops that I did not buy watches from and it is always for free. It's a great way to get people in the doors and interested in your product and make them feel like they're appreciated. This was not our case today and we paid $15 to have the adjustment done. It only took a few minutes because they have the proper tools and yet I felt that we were putting them out because we weren't buying product. It'll be the last time I stepped into a Kay shop anywhere in the United States.

if I could get in the negatives for reviews -0 -5 I would. this is the worst store to work with…read more ever buy from them again. Will not honor our warranty work when you go in to get your cleaned and inspected people do not document it so it makes it look like you never had it cleaned and inspected so it falls out of warranty. Nobody at customer service will help you nobody at the stores help and the manager is at the store where you doing this at refuse to return your phone you the phone rings and rings and rings and then gives busy signal after about 30 rings so I must have ID do not recommend the I will never buy I will never trust them and you should not either you're gonna go by an engagement or wedding ring go somewhere else!! Also don't honor the trade in upgrading

I received my beads exactly when stated. I was fearful that the beads wouldn't match (I'm…read morereconstructing a broken Celtic rosary). Not only did I find beads with a shamrock etched on it, they matched in colour perfectly. I can now put the rosary back together seamlessly. I'm extremely pleased with my purchase and looking forward to doing business again.

Pleasantly surprised by the air and cleanliness of this store. Sadly the Macy's brand is…read moreinconsistent so I never presume that the store is going to be tidy. This store is immaculate. It's a large store so there's plenty of merchandise and they have their traditional savings opportunities so good deals are to be had.

Going to a department store in 2026 is like traveling back in time. They even had loitering…read moreteenagers like you might have seen in a mall 25 years ago. There was some floor model furniture in the back that was heavily discounted off the original price.