The Willow Tree came highly recommended, so it was so disappointing to have experienced poor service and probably the worst meal we have had in a long time, it thoroughly spoilt my wife's birthday, had we realised the pop up Italian menu was the choice we would have cancelled our booking.
I chose the 7oz topside of beef with side salad and macaroni cheese, my wife had the sea food linguine, the beef was cooked to order (rare) but cold, it was so tough it was inedible, the manager came over and asked how it was, when i explained she said they was experimenting with the cut of meat they could get away with for the price they were charging £18 !, i declined another choice of meal as the service was really quite slow, my wife's linguine was not great, the white wine source had no punch and the seafood was over cooked and tough.
When i paid, the waitress apologised for the meal and hoped it wouldn't stop us coming back, which it will and will not be recommending it, again the manager heard my grievance but made no effort to adjust the bill,£54, we will not be spending that again, a total disappointment and very upsetting for my wife's birthday. read more