To Whom It May Concern,
I wanted to take a quiet moment this evening to reflect on the incredible experience my fiancé and I had today at The Wilds. While every visit to your facility has always been wonderful, today held something especially meaningful for us -- and it came in the form of a young man named Simon.
We participated in both the 11:15 AM zipline tour and the 3:30 PM open-air safari. The zipline guides were fantastic -- lively, funny, and genuinely kind. Though I regret not remembering their names, I want it known they gave us a morning we'll remember fondly and set a wonderful tone for the rest of our day.
But Simon... Simon left an imprint on our hearts.
From the moment we boarded the open-air safari, Simon's warmth and enthusiasm radiated. There was no pretense, no forced cheerfulness -- just genuine excitement to share something he so clearly loves. His knowledge was impressive, but it was the heart behind every word that made the experience unforgettable. He didn't recite facts; he told stories. He spoke about the animals like old friends, about the land like a guardian, and about The Wilds as someone who felt privileged to be part of it. He took the time to answer every question with kindness and care and ensured that every guest on that bus -- from eager kids to quiet adults -- felt seen, welcome, and engaged.
I was particularly moved by the way he accommodated a family on our tour utilizing ADA access. Though we weren't part of that group, it meant something to see him go the extra mile to make sure they felt safe, included, and valued.
And then came the moment I'll never forget.
As our tour was nearing its end, Simon shared a personal story with us. He told us how, as a child, he visited The Wilds and made it his personal goal to one day return as a tour guide -- to be a voice for the animals, to protect the land, and to carry forward the mission that had so deeply inspired him years ago. It was already a beautiful moment, but what made it unforgettable was that up until that very moment, we had no idea it was his first day giving tours independently.
We never would have guessed. He was so natural, so engaging, so effortlessly good at what he was doing, it felt like he had been doing it for years. The entire bus reacted with surprise and admiration when he shared that detail. And as if the universe itself wanted to bear witness to his achievement, a bald eagle soared directly over our bus at that exact moment as we exited the pasture.
It was a moment so pure and moving it gave me chills. I've experienced synchronicities like this a few times in my life, and this one was unmistakable. That eagle wasn't a coincidence -- it was a sign. A moment of nature itself acknowledging Simon's journey.
Simon didn't just guide a tour today. He created a memory for us. He made us laugh, made us think, made us feel connected -- not only to the animals and the land but to each other and something bigger than ourselves. That's not a job. That's a calling. And Simon carries it with grace, authenticity, and heart.
In a world of online reviews and five-star ratings, I'm handwriting this letter because some things deserve more time, more care, and more heart. If it's allowed, I kindly ask that this letter be passed along to Simon. I'd love for him to have it as a keepsake from his very first day leading tours on his own -- as a tangible reminder of the mark he made on two guests who left The Wilds a little better for having crossed paths with him.
Simon, you were extraordinary today. Thank you for sharing your kindness, passion, and light with us. You have a rare gift, and you are exactly where you are meant to be. That eagle knew it too.
We'll be back -- with our seven children in tow -- because of you.
With heartfelt gratitude,
Margaret Greene
P.S. I am submitting this review digitally because I want to be sure it's seen, but I'm also mailing a handwritten copy of this letter. My hope is that a copy might be made for Simon's employee file, and that the original can be given to him as a small keepsake from his very first day of solo tours -- a reminder of the wonderful work he's already doing and the lives he's already touched. He's truly earned it. read more