Before your initial consultation, it is required that you complete paperwork via a portal. This must be done prior to determining if you wish to proceed with the program. The date you sign the agreement marks the official start of the program, and you have a 30-day window to request a refund.
For example, I signed my agreement on December 12, 2023, and my consultation occurred on December 20, 2023. After discussing with both the dietitian and Dr. Khawaja, I decided that this program was the right fit for me. The following day, I went to have my labs drawn, which cost just over $5,000. I then waited until my appointment on January 23, 2024, to discuss the lab results. At this time, I enrolled in the Essentials Program for nutritional support, which cost $5,999.99.
Unfortunately, before my lab results were provided and the program could begin, the entire office staff, including the registered dietitian, left. I was not informed of this until I went to collect my lab results, where I learned that the only remaining staff member was the RN. I was told the RN would follow up with me the next day after speaking with Dr. Khawaja about my supplements, but I did not receive a call. After waiting until the following week, I reached out and finally received a call from Dr. Khawaja, who informed me that the RN had also left. She then asked what I needed, and I reminded her of the initial agreement for follow-up calls from the RN.
At this time, I went in for an injection that required Dr. Khawaja's administration, and she mentioned that her staff had all left. I expressed concern, as I had joined the program for nutritional support and health coaching, which were no longer available. Dr. Khawaja asked for patience and grace during this period.
Fast forward to February 29, 2024, when I finally had a 30-minute consultation with the new nutritionist. She informed me that the doctor had approved a 7-day meal plan, which included 700-1,000 calories per day. During my clinical visit on March 19, 2024, I requested a reduction in supplements and more food options, as I had already spent $2,700 on supplements from January 23 to March 16. I was met with a dismissive response, stating that the doctor was tired of hearing about the money and would only recommend what was necessary. I also declined a $6800 IV Ozone therapy for my mold toxicity.
On March 29, 2024, I had a second consultation with a different nutritionist, minutes before receiving an email informing me of the change. During our conversation, the new nutritionist mentioned an injection I needed, but after researching it, I could not find information about it. She then clarified it was semaglutide, a medication not listed on the program's website for another $290 a month. Given my previous concerns regarding the program's practices, I reached out to the provider and told her I didn't want to continue with the program. She replied back that she would no longer be talking to me. I requested a refund for the remaining portion of the program, only to be informed that I would no longer be contacted, and my patient portal was deactivated. Despite having six months or more left in the program, as my nutritionist did not begin until late February, I was not offered any further assistance. The office manager informed me I should continue with the program. That is hard to do when your dr says she is no longer working with you and deactivates your portal. From Dec 20th- March 29th I spent nearly $14,000 with Dr. Khawaja. read more