I called in to this shop today as I was looking for an elegant evening dress. I thought this was the shop to find this dress. However the service I received was very poor. I was told immediately that they could not help me because it was "by appointment only" and that they couldn't assist because they were already tied up with other customers. Excellent customer service to me would've been to say "by all means take a look but unfortunately we can't assist because were currently tied up but if you do find something make an appointment and we'll be able to help". Instead I was sent away. I would not recommend this shop. There are plenty more shops that don't insist on appointments ONLY. read more