I have been a loyal European Wax Center (EWC) client since 2018, consistently receiving services at…read morevarious locations throughout Los Angeles and New York with zero issues--until I had the absolute misfortune of visiting the European Wax Center at The Strand on Huebner in San Antonio, Texas. This was a routine appointment--my usual services with the addition of a simple eyebrow cleanup. What I walked away with was not only physical damage but an experience so shockingly unprofessional that it has permanently soured my trust in this brand. The so-called "wax specialist" managed to get wax stuck in my hair and proceeded to over-wax one of my eyebrows to the point of it being practically bald. This was the complete opposite of what I clearly requested: a basic, minimal clean-up to maintain my natural shape. The difference between my two brows is glaring--something no competent technician should ever allow to happen. When I expressed my horror and asked to speak to the manager, Victoria Willis, a multi-unit manager, I was flat-out refused. Let me repeat that: A manager refused to speak to a customer who had just received visible, damaging, and unacceptable service at the hands of her staff. I've worked in the corporate world both as an employee and a customer, and never in my life have I witnessed such blatant disregard for customer care or accountability. In what world does a manager hide from a legitimate complaint involving botched services and physical injury? The sheer lack of professionalism, empathy, and basic human decency is appalling. To make matters worse, I had redness, irritation, and inflammation along my brow line and scalp from the wax--documented in the photos attached. No one in leadership offered an apology, or any form of resolution. I was only offered hair growth product AFTER I burst out in tears over this horrific experience and my close to bald brow. In the end, I was dismissed like my experience didn't matter. This location is an embarrassment to the EWC brand. If Victoria Willis is the standard for leadership, it reflects a toxic culture of negligence and cowardice. To the corporate office: Do better. And to other customers--go elsewhere unless you want your appearance and dignity left in shambles.

I've been coming to this location for at least a year but my last visit was not so great. I've been…read more(Brazilian) waxing since 2009 and never been burned. This last visit I was and I didn't even realize it was happening during appointment. I felt some warmed but nothing that made me need to alert and stop. I believe she just went over the area too many times.

I have been visiting Vense Salon for over 15 years, and I absolutely love it. I appreciate that…read moreit's a husband and wife team--Adi and April--who work together. Depending on the schedule, I see either of them, and I've always left feeling satisfied and happy with my hair. They truly listen to what I want and make the whole salon experience very enjoyable. Thank you, Adi and April, for consistently doing such a fabulous job!

Great place - friendly. Family owned - just perfect and amazing hair cuts- been going for 10 yearsread more

She is a negative human being! The shop was dirty and I felt super uncomfortable with the way she…read morewas talking and acting. She kept talking shit about another customer and her private life. VERY UNPROFESSIONAL!

Getting a Brazilian wax is always an intimate, painstaking activity. I wouldn't trust just anyone…read moreto do this, and Mia's kindness, professionalism, and good humor made her a fantastic person to get waxed by. She is super careful and detail oriented, and the time flew by as we chatted about our children. Her studio is warm, inviting, and relaxing with a friendly vibe. I highly recommend Mia -- you won't be disappointed!

Wow is all I can say. I've heard of this place and the great job they do for so long I finally…read morebooked my appt. I booked for a facial with Michelle and brow wax with Thi. The facial was amazingggggg it was so relaxing and the massage was to die for. She gave such a detailed arm, shoulder rub down that at first made me think wait did I book a massage as well?!? But nope it comes with the massage! :)))) also the facial bed was so comfy, I honestly don't say this much but I feel like it's better than my own bed at home and my bed is really good. Also my brows came out perfect!!! Their products are all quality high end products which you can even purchase from them for at home use. I love the friendliness and homey feel of the salon. Very aesthetically pleasing. Def 10 stars if I could. I really do feel like they are already so busy that I hate to give a good review and won't be able to find an appointment. But I'd be doing a disservice to all women to keep this little charm to my self. So thank me later ladies.

I've been a client of Thi's since she opened several years ago and will only trust my eyebrows to…read moreher & her staff! Thi is the best combination of fabulous and down to earth, glamorous and kind. Her space is a reflection of her work as well. Meticulous, clean, beautiful. I'm a low maintenance gal who doesn't do much makeup wise, but I do prioritize my eyebrows every few months. You will be welcome however you are :)

I just love it here,including my wax girl Jenee,she does an amazing job making me feel comfortable…read moreand makes the wax feel less of a pain to do.Its such a beautiful place and has such great items to pair your visit with.Overall a great place to get waxed at,it comes with great deals,definitely recommend.

Waxing can be scary, but the staff is so helpful and reassuring, and booking was very easy. I had…read morethe best waxing experience with Roxanne. She is so sweet, and she truly makes the experience as painless as possible. Her technique is incredible, and you can tell she's an expert. She's also very efficient, and I will always request her! The results were totally worth it, I'll always come back here.

Shahin is the best I've been going to her for years best service and eyebrows are always on pointread more

I came here because I saw they had really good reviews so I wanted to give them a try. The salon…read morewas very clean and they were able to see me right away. In the midst of getting my eyebrows done, a lot of people started to walk in and I feel like the tech started out good but rushed at the end. She left my eyebrows uneven, I didn't fully notice until I got in my car, and also left some random hairs that I had to tweeze when I got home. After she waxed, she threaded the rest, but I feel like that didn't really give her the precision needed to leave my eyebrows clean. I paid $20 for an eyebrow wax which I would've been fine with if my eyebrows were perfect and a symmetrical and I didn't have to do anything when I left but I've paid $12 for an eyebrow wax that was much cleaner. The facility was clean, the service was quick, but this will not be a place that I come back to.

My personal favorite massage therapy clinic in north San Antonio. Great atmosphere and awesome…read moreowner! Highly recommended if you're in need of some stress relief.

Love Elva!! I was in town for the day and called to see if I could get in for a leg wax. She was…read morebusy until the afternoon but called me when she had a cancellation and I was able to go earlier which was so helpful. She is a wonderful & competent Christian women. She did an excellent job and I will be returning! Thank you so much Elva.

Great work! My eyebrows always look fresh after leaving here. The girls are always so nice and…read morehelpful!

Love these ladies!!! Always great service and the threading and henna service is my favorite!…read moreHelping to hide the grays one appointment at a time. I'm in and out in less than 30mins each visit!

Went as a first timer for the free wax service. There was required tipping at the end, but you get…read moreto choose how much. After the service, they really push their products and other services, so unless you're firm about saying no, you might end up getting charged for extras you didn't plan on. My waxer took her time, but I still had to tweeze at home because a lot of hair was left behind. At other places, they usually make sure you're as smooth as possible before you leave.

Always ready for us when we arrive. Always clean environment and friendly staff. We love our girl,…read moreZoi!!!

My eyebrows have always been thick and I never knew what to do with them as I'm not the most…read more"girliest" of girls. Around 7 years ago I decided to get some help to reshape these bad boys and Jillian was so polite and explained how she could help and in just a short amount of time my brows were looking perfect! She makes everyone feel welcome and comfortable I highly recommend trusting her in your beauty needs. I can't imagine going to anyone else!!

I walked in and waited 22 minutes because I was told "I'll be right with you". Julia walked over…read moreand told me she couldn't do it. Someone should be working the front desk.