I have been a loyal European Wax Center (EWC) client since 2018, consistently receiving services at…read morevarious locations throughout Los Angeles and New York with zero issues--until I had the absolute misfortune of visiting the European Wax Center at The Strand on Huebner in San Antonio, Texas. This was a routine appointment--my usual services with the addition of a simple eyebrow cleanup. What I walked away with was not only physical damage but an experience so shockingly unprofessional that it has permanently soured my trust in this brand. The so-called "wax specialist" managed to get wax stuck in my hair and proceeded to over-wax one of my eyebrows to the point of it being practically bald. This was the complete opposite of what I clearly requested: a basic, minimal clean-up to maintain my natural shape. The difference between my two brows is glaring--something no competent technician should ever allow to happen. When I expressed my horror and asked to speak to the manager, Victoria Willis, a multi-unit manager, I was flat-out refused. Let me repeat that: A manager refused to speak to a customer who had just received visible, damaging, and unacceptable service at the hands of her staff. I've worked in the corporate world both as an employee and a customer, and never in my life have I witnessed such blatant disregard for customer care or accountability. In what world does a manager hide from a legitimate complaint involving botched services and physical injury? The sheer lack of professionalism, empathy, and basic human decency is appalling. To make matters worse, I had redness, irritation, and inflammation along my brow line and scalp from the wax--documented in the photos attached. No one in leadership offered an apology, or any form of resolution. I was only offered hair growth product AFTER I burst out in tears over this horrific experience and my close to bald brow. In the end, I was dismissed like my experience didn't matter. This location is an embarrassment to the EWC brand. If Victoria Willis is the standard for leadership, it reflects a toxic culture of negligence and cowardice. To the corporate office: Do better. And to other customers--go elsewhere unless you want your appearance and dignity left in shambles.

I've been coming to this location for at least a year but my last visit was not so great. I've been…read more(Brazilian) waxing since 2009 and never been burned. This last visit I was and I didn't even realize it was happening during appointment. I felt some warmed but nothing that made me need to alert and stop. I believe she just went over the area too many times.

Only trust the best! Amazing vision and professionalism and dedication. Atmosphere is relaxed and…read morefun! When you want to stop anyone in their tracks see Vense and the team !

I have been visiting Vense Salon for over 15 years, and I absolutely love it. I appreciate that…read moreit's a husband and wife team--Adi and April--who work together. Depending on the schedule, I see either of them, and I've always left feeling satisfied and happy with my hair. They truly listen to what I want and make the whole salon experience very enjoyable. Thank you, Adi and April, for consistently doing such a fabulous job!

Getting a Brazilian wax is always an intimate, painstaking activity. I wouldn't trust just anyone…read moreto do this, and Mia's kindness, professionalism, and good humor made her a fantastic person to get waxed by. She is super careful and detail oriented, and the time flew by as we chatted about our children. Her studio is warm, inviting, and relaxing with a friendly vibe. I highly recommend Mia -- you won't be disappointed!

Mia is a great at what she does. She knows her craft and is very tidy. You leave wax free. I…read morehave had other wax people leave me sticky and with wax on me... Not with Mia! I do recommend anyone to give her a try.

Got a jet peel facial with Sherrie and absolutely loved it!! Sherrie was thorough explaining the…read moretreatment and listened to my concerns about having very sensitive, dry skin. The facial differs by targeting the deepest layer of your skin and does not involved extractions. She did the luminous facial on me and it was absolutely wonderful and surprisingly relaxing (given the loud pressurized air by the machine). I've done quite a few facials in the past and I'm always left red and face super tingling/burning sensation due to the products. I felt ZERO burning sensation and no red face! I left the facial with hydrated, glowing and clearer skin. I was shocked when she showed me the before and after pictures. She even gave me samples to try on my sensible skin. 100% would book another jet peel facial. Given the price point, I would definitely do it a several times a year or when my face is looking very dull with blemishes. Also, would book a jet pee facial before any events. Anything to make this tired mamas face alive and glowing again. Oh and forgot to add...the salon/room was beautiful! The bed was super cozy and actually wide to where I didn't feel like I was falling off.

I've been a client of Thi's since she opened several years ago and will only trust my eyebrows to…read moreher & her staff! Thi is the best combination of fabulous and down to earth, glamorous and kind. Her space is a reflection of her work as well. Meticulous, clean, beautiful. I'm a low maintenance gal who doesn't do much makeup wise, but I do prioritize my eyebrows every few months. You will be welcome however you are :)

Waxing can be scary, but the staff is so helpful and reassuring, and booking was very easy. I had…read morethe best waxing experience with Roxanne. She is so sweet, and she truly makes the experience as painless as possible. Her technique is incredible, and you can tell she's an expert. She's also very efficient, and I will always request her! The results were totally worth it, I'll always come back here.

I absolutely love my waxer--she's amazing! However, I had a very disappointing experience with the…read moremanager, Avery. While I do take responsibility for a mistake I made regarding my membership fee, the way Avery handled the situation was unprofessional and downright rude. The tone of her messages was unnecessarily harsh, which left me feeling upset and disrespected. It's unfortunate, because the service from the rest of the team is great.

They do a great job on eye brow threading and tinting. Shahin is my favorite she has an eye for it.read more

I came here because I saw they had really good reviews so I wanted to give them a try. The salon…read morewas very clean and they were able to see me right away. In the midst of getting my eyebrows done, a lot of people started to walk in and I feel like the tech started out good but rushed at the end. She left my eyebrows uneven, I didn't fully notice until I got in my car, and also left some random hairs that I had to tweeze when I got home. After she waxed, she threaded the rest, but I feel like that didn't really give her the precision needed to leave my eyebrows clean. I paid $20 for an eyebrow wax which I would've been fine with if my eyebrows were perfect and a symmetrical and I didn't have to do anything when I left but I've paid $12 for an eyebrow wax that was much cleaner. The facility was clean, the service was quick, but this will not be a place that I come back to.

My personal favorite massage therapy clinic in north San Antonio. Great atmosphere and awesome…read moreowner! Highly recommended if you're in need of some stress relief.

Love Elva!! I was in town for the day and called to see if I could get in for a leg wax. She was…read morebusy until the afternoon but called me when she had a cancellation and I was able to go earlier which was so helpful. She is a wonderful & competent Christian women. She did an excellent job and I will be returning! Thank you so much Elva.

Love these ladies!!! Always great service and the threading and henna service is my favorite!…read moreHelping to hide the grays one appointment at a time. I'm in and out in less than 30mins each visit!

This is my second time coming back for Mapping and Threading, They take time to explain the mapping…read moreand what they thread so you're sure what you're getting. The work is fast and for a great price!

I'm updating my review to reflect that Aurora no longer works at EWC…read more Before she left, Aurora recommended I (and all her previous clients) start seeing Ashley. She wasn't wrong - Ashley is great! Super nice, super gentle, and very good at her job. Highly recommend!!

Went as a first timer for the free wax service. There was required tipping at the end, but you get…read moreto choose how much. After the service, they really push their products and other services, so unless you're firm about saying no, you might end up getting charged for extras you didn't plan on. My waxer took her time, but I still had to tweeze at home because a lot of hair was left behind. At other places, they usually make sure you're as smooth as possible before you leave.

I just absolutely love this place!!!! Kenna is such a talented injector! I have never felt so…read morecomfortable and heard when getting filler! She delivers the exact results I walk in wanting. 10/10 I definitely recommend!!! Come see Kenna and Amanda for all your needs. They both are fabulous.

Absolutely amazing!!! I am Hispanic and had thicker hair in Brazilian are but girl! When I tell…read moreyou!! What hair! The experience has been amazing!! The staff was amazing and truly great!! Absolutely will be back here for other areas of my body for laser hair removal. But they do offer other services! I get my elta MD from them.