Don't bother reading any other reviews - just schedule an appointment at Aura. This place is…read morefantastic. The facility is pristine, modern, and pampering. Staff are friendly and helpful. I recently saw Heather to have my brows waxed and tinted, and lashes tinted. She did an excellent job and was very conscientious about making it perfect. She has a gentle, soothing touch so I started nodding off. Prices are competitive given the high quality of service. I can't wait to return!

Came in hoping to become a regular client, had the best service and consultation. BUT when i went…read moreto pay for my service and also the facial products. I scanned the cashapp code they provided on their POS/register and sent my service payment ($165). They proceeded to tell me after sending payment they didn't have cashapp as a payment option. They blamed it on the company they bought their point of sale system from & my bf had to pay another $165 to them without any refund on my payment. The owner told us "she doesn't answer questions" while her receptionist didn't have any answers or resolution but to take my contact info down.

Organized and well coordinated local aesthetic office in Norman. Employees are great!read more

Very nice atmosphere and enjoyed session. MD is very thorough and exceptionally skilled. Did some…read morebotox but since I was a new patient, she had me come back 2 weeks later for a revision appt in case I wanted a bit more. Glad she took the time to suggest this as I've seen some overusage around town. (Honestly the poor dears look scared out of their minds but really too much of the ole 'tox. Also like that they have a wide range of services so will be visiting often! A hidden gem!

This place has continued to disappoint me over & over. I've had a couple good experiences but all…read morethe rest have been crap. They need to hire better ppl. Seriously! Management sucks too. The Hispanic lady. The salon is good but expensive. Idk, overall I would definitely go elsewhere even for that.

I took my niece to this Ulta for her birthday so she could pick out a few special treats…read more Unfortunately, the experience was disappointing from the moment we walked in. As we entered, several associates were standing in a group near the front, but no one greeted us or welcomed us into the store. While that alone isn't a huge issue, I overheard one employee comment about my niece wearing a birthday sash in what came across as a rude, annoyed tone. It immediately made us feel uncomfortable, especially since we were there to celebrate her. Not once did an associate check on us or ask if we needed help. Multiple employees walked past us (literally passing us on the aisle) several times, and I watched them stop to ask other customers if they needed assistance while completely ignoring us. At checkout, Lina was polite and kind, and I appreciated her friendliness. However, when the associate at the neighboring register called "next," we explained that we were together. She simply turned around and walked away without saying a word. Overall, I was hoping to make this a fun birthday outing for my niece, but instead we left feeling unwelcome. She's 8 years old and it was disappointing to see a group of women make no effort to acknowledge her, especially on her birthday. For comparison, we stopped at Sephora across the street , and their team went above and beyond to make her feel special. The difference in customer service was night and day.

The office is very clean and the staff is friendly. I feel as though the nurses listen to your…read moreconcerns and give recommendations that are best for you. Chasity seemed genuine and conservative in her approach and asked several questions to make sure that I was comfortable. I felt lightheaded after the procedure, so she made sure that I stuck around longer to make sure I was going to be okay.

I wish there was more education when it comes to someone who's never had any work done before. I…read moregot dysport two weeks ago for my TMJ and I was told absolutely nothing about aftercare. And yes my injector was aware it was my first time. I didn't even know there was aftercare when it came to botox. I did everything I shouldn't have done and now I'm not getting the full effects that I should.

She's the best. Very professional and does great work. Been going for years. Quick appointments,…read morevery nice place.

Eileen is FANTASTIC!! I go to her for my brows but today I got a facial. It was the most amazing…read moreand relaxing experience, almost like a massage. She does an excellent job and makes sure my skin felt great the entire time. She thoroughly explains each product and what it does while using it. She also fanned my face when it tingled (I have sensitive skin) and just exceeded ALL expectations! I got a pumpkin facial and it smelled amazing but also left.my skin absolutely glowing. I cannot recommend her enough! She does a perfect job with my brows, always getting every little stray and also offering tips and advice. I will DEFINITELY be back for another facial as well!! My skin has never looked or felt this good!

I've had massages and facials here and they are fantastic!! Worth every penny. very clean and the…read moreemployees are all amazing!

My daughter & I just had a couples facial. The estheticians were knowledgeable, professional and…read moretalented! It was my daughter's first experience with a facial and she is hooked! We will be back! See you all again soon! Side note: I found out today in a spa tour before our appointment that you can participate in a head to toe package and I think that sounds like a birthday wishlist item for SURE!

My very sweet boyfriend booked me the Oklahoma Red Earth spa package for my birthday. When I…read morearrived I was greeted by the girl at the front desk who brought be back to the steam room. She nice/friendly but I do wish she would have told me little more clearly what was happening. It felt very rushed; she told me the order of services, but wish she'd told me where the shower room was, which massage room, that I'd need to wait a little bit before my massage, and who I was having my service with. She was the only person taking care of the front desk so this was probably a management issue. The steam room was fantastic, it is very nicely tiled, it didn't seem cheaply made as a previous poster said. It warmed up to 113degrees and was gradual which I loved! And the aroma therapy made it so relaxing. It was a very comfortable size for one person. It's silent in there, other than the sound of the steam. I used the rain drop shower (twice), they did have shampoo and conditioner available to use. There's no hair "product" and no combs available for use (so bring your own)! I did call asking if I'd need to bring shampoo/conditioner and was told it was available, but I wish they'd told me there was nothing else, and to bring my own comb. I've been to spas in the past where you can use their comb, they're sanitized in between. My massage was great, I had a 90 minute hot stone massage followed by a body scrub. Both were very relaxing. My masseuse did a very good job and was accommodating; I asked for more/less pressure and also asked for the heating pad to be turned off because I was hot (not because it was hot, because I just run hot). She was very nice. I was so relaxed when I was finished! I can see how people would say the spa is dirty, the walls need some paint and the baseboards could be scrubbed. The floors are concrete so they can look dirty, but I don't think they are dirty. I used 3 towels, they were oldish towels and one of them smelled mildew-y, like it'd been left in the washer too long before being thrown in the dryer. The rugs in the shower room and treatment room could be replaced. Things I'd recommend: -Washcloths in the shower room -Locks on the shower room doors (this really bothered me) -New towels -Combs -Some kind of music piped into the steam room, something "zen" as it is way quiet in there, I took my phone in there and played some zen music. -A selection of sizes for spa shoes (they gave me a small size and I'm a size 10) I wore my own birkenstocks around the spa. -Lockers for your stuff, or cubbies or something. You have to carry everything around with you and give you a basket. Overall I enjoyed my time here. The staff was nice, services were as described on the website and if I lived in the area I'd probably return. My services were all on time. Upon checking out the girl did ask if I wanted to rebook, but once I said I didn't live there she didn't push it. I do think they are priced like a higher end spa. When I go to a spa I expect they accommodate the things I'd need and if I came back I'd bring my own towels, shower sandals, etc and because of that I'd expect the prices to be a little lower. I'd agree it's missing the "comfortable" feel that I've experienced in spas in the past.

I understand things happen but we booked a couples massage a month in advance since we would only…read morebe in town a few days for my husbands birthday. I explained this when I booked the appt. Our appt was scheduled for 4pm and just FOUR HOURS before our scheduled massage I received a voicemail and text that the massage therapist was out sick and they were cancelling our appt but would give us 10% off for the inconvenience. I responded this was extremely unfortunate and that we would not be in town to go another day. This was their response We apologize for the inconvenience, we will get your appointments canceled. If you ever want to book in the future please give us a call! Very unprofessional and lacks remorse. Now I wouldn't trust them to book in the future...

I got my hair done by Laila, I couldn't be more amazed! She does amazing things, and truly loves…read morewhat she does! 10/10 go to her

I went to Lollie's Beauty Bar to have hand-tied extensions installed for the first time. During my…read moreconsultation, my stylist and I discussed that this would be a learning experience for both of us to install curly extensions. I was very clear that if I was going to invest in extensions, I wanted them to be thick and was willing to pay more for more bundles if needed. I was reassured that what I was ordering was enough. I told her that I definitely would want as many installed as possible. Upon arriving to my appointment, I saw that the extensions did not match the curl pattern of my hair, and I had not been made aware of this prior to my appointment (despite the hair arriving prior to my appointment date). Due to my lack of experience, I mistakenly thought that maybe if they were wet and styled different they would blend. After installing roughly half of the extensions, I left the salon and was immediately in tears, seeing that I was wearing what looked to be clip-in Claire's mullet extensions. My hair and the extensions had not been blended whatsoever and there was a huge gap between my hair and the extensions. I decided to speak up and request that we add in as many more as possible and was accommodated with kindness. After styling my hair, cutting and blending it, and adding the extra wefts-- they looked as I had hoped. I decided to pay my stylist for her extra efforts, despite being surprised to have left the first time in that condition. A week and a half later and the entire bottom two wefts of extensions came completely unsewn from my head. The tangling took a chunk of extension and a chunk of my hair to get them unstuck. After expressing honest disappointment and frustration to have to visit a third time, I was given an irritated response and essentially told that this was something I should have expected and I felt that I was being told this was my fault. I requested a refund for the installation because I no longer felt comfortable returning again and I feared that the remaining wefts were also installed improperly and have to now pay yet another stylist to uninstall and then reinstall the hair. After going back and forth with the stylist, the owner gave me a call. She essentially told me that even though she'd never had a client have extensions fall out, the stylist did nothing wrong and she didn't understand why I wouldn't come back in and that we'd have to pick up the conversation another time because her husband was wanting to know when she was coming home and she'd been working all day. I was left with 0 solution other than returning for them to sew in the bottom weft. I was told that there was a no refund policy, and when I asked if there was anywhere that I could have read or been made aware of that policy prior to my services, she stated that it didn't exist anywhere because she'd never needed to tell someone that. While I really liked my stylist, I feel that she was much less prepared than I had been made aware of or understood and I do not feel I received the services I paid for. I felt that after I communicated how unhappy I was, things went downhill quickly. Now I am stuck with thin-looking extensions that I will now have to pay someone else to take out and install properly, after paying $2,600+ for this experience. I do NOT recommend at all. Update: 07/13/22 Update: I now have what I've been told are "tension sores" in different areas on my scalp where the hair was pulled too tightly or unevenly around my head that could cause traction alopecia. They are infected and I am potentially going to have to have the extensions removed as well as a medicated ointment for the skin.

Gracyn was absolutely amazing! She was so friendly, professional, and made me feel comfortable from…read morethe moment I walked in. She took the time to answer all of my questions, explained everything clearly, and made sure I had a great experience. Her positive attitude and attention to detail really stood out. If you're visiting Palm Beach, I highly recommend asking for Gracyn--you'll be in great hands!

great experience here definitely will come back . great tanning experience with a variety of…read moreoptions to suit different skin types and preferences. Their facilities are clean and well-maintained, and the staff is friendly and knowledgeable, making you feel comfortable throughout your visit. The pricing is reasonable, especially with their membership plans that provide good value for regular tanners. Overall, it's a reliable choice if you're looking to get a natural-looking tan in a safe and professional environment. Bring on the fun with that sun-kissed glow!

I got sugared (Brazilian) and my brows done by Tamara last week and was very pleased with her work…read more It's been awhile since I've gotten sugared but she made it a seamless process. She's super friendly, quick, and easy to talk to. I am so glad I found a sugar/brows spot in Norman! Highly recommend! I will definitely be returning.

So, my wife had a 2pm appointment. She arrived at 150pm. Door was locked and no sign saying be back…read moreat 2pm. She waited until 2pm and there was still no one there. She called this place and no answer so she left. At 217pm she received a text that she had a 2pm appointment. My wife immediately tried to call her back and no answer. She then sent a text, no answer. We tried calling both of the employees there (photo attached of call log) and no response. Only after I said I will be sending a google review did I receive a call back. So the owner thought that my 20 phone calls trying to get ahold of them was "aggressive" and that my wife can't come back. REALLY?!! Just FYI, I WON'T let my wife spend our money on this place. In the mean time we found a place that was the same distance from our house that actually did a GREAT JOB! and was about half the price! So, thank you to Sugar Cook-e for saving me money with your poor customer service......PS, you probably should have a proper answering machine explaining that you go to lunch etc and allows the customer to leave a message. Attached is the call log and a pricing sheet for the place I used. THEY DID A GREAT JOB! no wait, first come first served and there were 4 ladies working feverishly to take care of the customers. BROWZ ART...405-722-7699...5583 NW EXPWY Warr Acres, OK.