ZERO stars! Do NOT ever book with this company! They're crooks and for some reason I cannot add a…read moreGoogle review, so here we are. I recently booked them for a trip to the Caribbean, and everything seemed great at the beginning, driver arrived on time, it was a bit steep but I was planning for a stress free trip. When it came to come home, Our flight was delayed, I immediately texted the driver, and emailed the company. To my shock and frustration, despite me providing over five hours of notice of delay, and new arrival time, they declared this as extended waiting time for the driver. (Who by the way wouldn't have left yet). OK, so I've considered if we were sharing a ride with strangers, sure obviously can't make passengers wait, but an email before we left our vacation confirmed that the return trip would be Private, meaning we were the drivers only fare. So, under this policy, WHICH IS NOT CLEAR, you are subject to additional costs per hour. Was the flight delay our fault? NO! But we paid $800 up front 48hrs before our trip. So, they wanted to charge us an additional $450 some odd dollars for the time change. So, the total cost for the service greatly exceeded the round trip air fare for my vacation!! I don't understand how they're allowed to implement these ridiculous policies, but I am spreading awareness so this does not happen to anyone else. Read reviews on reddit too, apparently they are not even a great company to work for. Horrible company. What a headache.

I hired a Sprinter van (9 seats) for over $700 in mid Sept 2018 over a hot, summer weekend, and the…read moreair conditioning was BROKEN!!!! I was a bit embarrassed that all 9 of us were sweating buckets over the course of 4 hours, as well as unable to achieve any relief from the hot sun. They never followed up with me either. Lastly, I requested one of their drivers weeks before, based on another friend's experience with them, and it wasn't until closer to my booking that they told me they were no longer available. It was part of the reason I went with OC.