Today I had a scheduled wedding tour, if you can call it that. We planned the date for myself, my fiancée and my parents to drive the hour out for the tour. We confirmed on October 31st for today the 11th. Plenty of time to prepare, you would think.
It started bad, when I went and asked for the woman I was supposed to meet I was told she isn't in today, then, She came rushing through the door. Ok, these things happen, it was the rest of it that was awful.
We where greeted the four of us in the front entrance and Alex immediately started going through the packages. We all kind of felt awkward but my mom was the one to speak up and ask if we could go somewhere more private. We where taken into the hearthside, it was beautiful , but extremely confusing. She kept talking about rooms we had not seen and all four of us where lost. Every. Single. Question. Was . "I don't know, Steve would be able to answer that"
Are there rooms available for any of the Friday dates ? " I don't know, Steve would know"
Are there any extras on the package, what does it include?
" I don't know, Steve would know"
What is the difference between this package and the other ?
"I don't know Steve would know"
So online it says table decor is included in the packages
" I don't think so"
But it says it online
" I don't know Steve would know"
Finally I asked if she could go get Steve, she was gone for awhile and we decided to leave. I let her know we where leaving and she said she was trying to figure it out for us. When we said don't bother she told us she was Steve's assistant. Ok....: so who is Steve? I have been emailing back and forth with her since the 31st. Not Steve. No offer for coffee or water, no folder with info, she didn't even know what her own company packages offer! I knew better. I did spend a lot of time on those pages, I was soo looking forward to today.
There was a very uncomfortable conversation in the lobby where she took zero responsibility. We just went around in circles so we left.
The whole trip was a massive waste of time, all the emailing. I was so looking forward today, in my mind the venue was booked.
I was embarrassed for wasting my families time. Out of all the tours, this was a complete disaster. read more