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    4 years ago

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    Holiday Inn Express & Suites Jacksonville - Floor in the room

    Holiday Inn Express & Suites Jacksonville

    (14 reviews)

    Nice Overnight Stay…read more I gave this a 4 for location and staff friendly service. Would be a 3 for facility, WiFi and breakfast. Location easy access off/on freeway. Also on Main Street into center of town. Checkin and out easy clerk was friendly and efficient. Facility typical for type 2 star. WiFi worked ok until 10pm then lost it until morning. Breakfast was a small average buffet. We skipped breakfast. Nice lighted parking area. Would stay here again.

    Called the day before our check-in and asked if I could get in an hour earlier at 2pm instead of…read more3pm to get ready for a wedding and the lady on the phone said I don't see why that would be a problem. We get there around 1:55pm the day of our check-in and I'm told our room isn't ready and that they're fully booked up so we can't check-in till 3pm. A little upsetting, but it's understandable. I check back in with the front desk at 3:04pm and that's when I'm informed by who I'm assuming was the manager that check-in time is actually 4pm!! What?!? Then they "had a room ready" a minute later. When we get to the room, it's completely dirty!! And it wasn't even on housekeepings list to clean...needless to say my husband and I had to change and get ready for the wedding in the lobby bathroom. There was talk of switching rooms and getting us a new one, but everyone seemed unorganized. At this point, we had to leave to get to our event so I left the keys with the lady at the front. When we got back to try to check-in AGAIN, it was the same lady and she said very snarky "you could've just kept your keys". Kept the keys to a dirty hotel room?!? Absolutely not!! Will NEVER stay here again and will be trying to get a partial refund for this nightmare.

    The Warehouse - venues - Updated September 2026

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