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    The Waldheim Hotel

    5.0 (3 reviews)
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    The Lodge at Great Pines - The Lodge Bar in the morning serving breakfast

    The Lodge at Great Pines

    (20 reviews)

    The Great Pines .....The Great DISAPOINTMENT!!!…read more I am an old customer of the former North Woods INN which is now under New Ownership, GREAT PINES. I LIve 4hours SOUTH in NYC. North Woods was well worth the journey and the Karoke {wkends) was special! Staff friendly and extremely helpful--stayed at the inn Four(4) occasions! I booked a reservation in February 2023 for May2023--a group of six(6) in Three(3) KING ROOMS(@ $280.00 each). I did not hear or have any communication with THE PINES until I CALLED THEM five (5) days before Our arrival in May. I spoke with a fast-talking employee who informed me that the KITCHEN was closed until June One-also the kitchen at the pub bar located just outside the main lodge. I was also branded"rude" by her because of my concerns. I also tried to calm us BOTH down but, SHE was having none of it! Our conversation ended on a very sarcastic " have a nice day!" The whole resasoning of traveling to this resorts was the Fact that ONE DID NOT HAVE TO DRIVE while eating and having a few drinks--NO DUi ! I called leaving a message for the OWNER(S) which was not addressed.. I did not persue a Refund for the monies put down for the reservations--THIS REVIEW is worth the price of Saving even one person from booking a stay. It is a very sad commentary to experience this unprofessional business attitude towards new and/or old customers. What kind of RESORT lets you Book in Advance and then Closes their kichens for renovations?? And dont inform their outstanding reseservation until way past the cancellation period?? Good Luck if this place remains your choice--stay in touch with them especially if you re coming to them from a distance.

    I wish I could have a picture of the food to share but it was soooooo goood I could not wait!! This…read moreplace is awesome! The atmosphere is just gorgeous, the views are espectacular, the food is like not from this world.... I just can't really explain what an experience it was to be here! Pete & Marie-Claire Schneidman

    Great Pines - Courtside Room-Double beds

    Great Pines

    (46 reviews)

    So far not good. I thought i booked a resort but apparently it's an airbnb. I hate those places…read more A hotel should have someone at the desk to check in. I shouldn't have to click some link randomly texted to me. Or call the phone number 4 times before I get a live person Apparently it is an airbnb because I got no housekeeping service. Now I'm wondering why I got charged a resort fee when this is not a resort. They advertise all these great TV channels but I can't even find MNF. No microwave. That's like a basic thing. I've got a mini fridge though. And apparently they never heard of ADA compliance. Why sure I'll hobble my ass up a flight of stairs with a 50lb suitcase. No dresser. Guess I'll live out of my suitcase this week. Can't find the thermostat. I have half a mind to call the property manager up. But it's 0100 and I'm feeling generous. The only place to put my laptop has no outlets available nearby. I've had to run the cord halfway across the room to connect to a 4-outlet adapter that is glued to a nightstand for some reason. So that the nightstand with a table lamp sits in the middle of the room also.

    The hotel was very clean although our room was quite small-the photos must have been taken with a…read morewide angle lens so that was rather misleading. Also we had booked a "lakeside queen" room -it technically was lakeside but not the side with the windows which faced the parking side of property. I guess if you want to see the water from your room you must say the words "lake view". We only stayed one night so will know for next time. There is a beautiful lobby/ sitting area with fireplace ( I never saw an actual person at front desk). If you need anything they seem to respond best by text. It may be the time of year but it was basically a couple of people that managed questions. Breakfast is self serve in lobby area with coffee etc. There is a refrigerator with juices, milk, bagels, fruits to help yourself. Overall we enjoyed our stay but will probably request a different room next time

    The Waldheim Hotel - hotels - Updated May 2026

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