A group of 4 people went to celebrate my Wife's Birthday, we had been looking forward to this day…read morefor months. What we thought was going to be a pleasant meal ended up with 1 meal being sent back for 100% refund as it was oozing blood when it was requested to be well done.
At the time of ordering the meal it started going wrong, we ordered 1 Carvery, 1 Castle Platter, 2 Mixed Grills, both well done with eggs flipped. Also ordered 1 Lager, I non Alcoholic beer and 1 pint of Lemonade and Lime. The meal was paid for and I asked how long it would take so that we could co-ordinate the carvery meal. The lady who took our order mentioned to me that there was no egg with the steak!!! She had got the order wrong, so had to dash to the kitchen to correct it, then charge me the £14 difference. At the same time I mentioned the drinks were wrong, that was another error and she poured the correct drink.
On to the meal: The meals arrived, my wife collected her carvery. I started to eat the steak which, although undercooked was okay. They I tried the gammon, it was raw, I then tried the lamb chop, I placed the tip of the knife in the middle and it oozed blood. I went to the bar to complain and ask for a 100% refund. The woman at the bar was a little smug and asked how I knew it was bloody as she could not see I had cut it. I suggested she should not doubt my word, but she picked the chop up and squeezed it and asked if I would like it re-cooked. Under no circumstances would I have accepted that back, so refused to eat anything there and got my money refunded. The reason my Son-in-Law did not complain about his bloody steak is that he did not want to make a fuss. To make matters worse, the sausages were still flexible and grey, the peas were poor quality and bullet hard, the roast potatoes were deep fried and hard in the middle, the cauliflower cheese was hard and tasteless. Overall a dreadful meal and at £85 was a waste of money.
Now this may have nothing to do with the dreadful meal, but later that day my wife threw her heart up and was violently sick!
I have had cause to complain about the carvery vegetables being cold before, it was pretty much the same this time. So, its a big no no and never again from our family - Dreadful in every way, eat at your own risk, but never be afraid to complain and ask for a refund. I always thought that when you go out for a meal it should be enjoyable, even better than what you could cook yourself, but this place really make a bad job all round.
