I went in to mail a package. I planned to send it by Fed Ex, but the woman who was working, showed…read moreme the cost to send it (overseas) by the various carries. She was very knowledgeable about how long it would take via each service. I eventually chose the one that was the most economical. I was incredibly impressed by the service. The woman was pleasant and made appropriate small talk, but not so much that it slowed down her work and smiled. The entire experience was over quickly. I definitely recommend this business if you need to send a package.

I dropped off a FedEx package at Mail Central on Friday April 4th around 11:00 am. I purchased the…read morelabel on eBay.com. I noticed Sunday that the package had not been picked up, it didn't have any scans from FedEx. So, Monday April 7th around 9:00 am shortly after Mail Central was open, I went in to ask Troy (the store owner) why my package had not been picked up. She said I must have dropped off later than I thought, I said I know I dropped the package off around 11:00 am. Then she went on to blame FedEx for not picking it up. As the store owner she took no accountability for the package not getting shipped nor did she offer any ideas on how she would fix the error to make sure it would not happen again. I left the package with her hoping Friday was a fluke and that she would make sure my package would be picked up on Monday afternoon at their normal FedEx pick up time. Monday came and went with no FedEx scan on the tracking. So, on Tuesday April 8th I went in to Mail Central again to see what had happened. Troy was not at the store, so I talked to the employee on duty. She stated that all the FedEx packages were picked up. I said that I wanted to looked to see if my package had been picked up. It was absolutely clear that FedEx did not pick up again. I took my package, made a new label and took it to the UPS store. With Troy knowing me and my husband since 2018 when we began dropping of packages at Mail Central, I expected more customer service from her. I expressed to her the urgency I had in needing to get this package shipped, because on eBay you only have a couple of days to get it shipped. I feel like she at the very least should have called me (my phone number was on the shipping label). I feel like she has no urgency to fix what was happening with FedEx or to service her customers.

I stopped by to get my fingers electronically printed for a background check required by my new…read moreemployer. I already had my registration code pulled up on my iPhone, as my company prepaid the fee for me. The gentleman working there immediately punched in my registration code and started the process ASAP! He was really efficient and gave me precise and clear directions of how to properly roll my fingers over the glass scanner platform. We had some difficulty when it came to my pinky fingers, but he said that 95% of people have experienced the same issues with the scanner not accepting their pinky finger scans. After multiple attempts, the gentleman went into the system and had to choose the best available scan and override the system to accept the scan he chose. No problem. It didn't take long at all! He immediately printed out my confirmation page that read, "Fingerprint Captured Successfully!" He mentioned that it will take 3-4 days for the background check to be officially completed and that the results will be immediately forwarded over to my employer. In addition, he advised that I share my confirmation code (TCN) located on the confirmation print out with my employer, as they will most likely request it. That was it! I was in and out within 5-8 minutes!! That was the fastest and most efficient finger printing process I have ever experienced! 5 Stars!!

I had a very disappointing experience at this UPS location. The African American male customer…read moreservice employee was rude, impatient, and spoke to me in a snappy, unprofessional manner while I was returning a package to Nike. As a customer, I expect to be treated with basic courtesy and respect. What was even more concerning was witnessing him throwing and slinging customers' boxes onto the floor. Seeing packages handled so carelessly made me question whether items are being treated with the care they deserve. I hope management addresses both the customer service and package handling issues at this location to ensure a better experience for future customers.

Excellent service by Camila, Myah and Chloe. I visited the UPS store on Hospital Drive last week…read morefor the first time to do quite a bit of shredding. These young ladies were professional, polite and eager to help me understand the service, the cost and process. I thank them. I will return for all my future shipping, postal and shredding needs. Thanks!

Went in with 3 returns and was taken care of immediately. Associate was very knowledgeable and…read moreprofessional. Best experience I have had in a long time.

RUN! These people will waste your time and then act like it is your fault. I was in there for…read moreover 15 minutes, saw four or five different people come in and check out while three different people were trying to resolve my issue. I thought it would be a simple thing to do, come in with a my copy, have them make the copies that I needed, 20, and call it a day. What's more is that I have been here before, and while I did not use the copy machine, the guy was quick to get done what I needed and call it a day, but not today. I found the time spent, the unprofessionalism of the people that worked there, and the total disregard of what I came in for to be too much. The crazy part about the entire experience, the lady told me $10 and then proceeded to change the price, because it was front it back. These people do not even know how much the products and services they are selling are worth. Will not be back, beyond upset at this place and I suggest you find a more reputable location to handle your packaging or business services even if it is a bit further away. At least you will not have to deal with what I dealt with. Would give a negative one star if possible.

We had our PSA Prechecks done here as walk ins and it could not have been quicker or easier. We had…read morepre registered and Hayden, who helped us, was professional, friendly and expedient. We were in and out in about 15 minutes.

I have been in Acworth Ga for 5 months now, and never have I been into a business with such a…read morepleasurable person.. Ashley was absolutely amazing. I can't say enough about her customer service!! Thank you for not making me feel like an outcast, this city has openly treated me like I do not exist due to me being African American.. thank you for not treating me like you saw a color