Went to make a Amazon return. Tons of people in line for the machines with 3 employees behind the…read morecounter doing nothing. I asked why we couldn't just give them to her and she said it was the owner's preference. Definitely will go to a different UPS next time.

The gentleman working was very nice and helped me with my returns…read more The store is very clean and it's a large store. They offer a lot of services such as passports, scanning, printing, and faxing. Highly recommend this location

This store used to have good customer service with employees who were as kind as they were…read moreknowledgeable and efficient at their services, but in recent months it's nosedived. I feel like whenever I come in, mostly for print jobs and the occasional mailer, they are always struggling because there's never enough employees to help me, employees that are there are on their phones (trying to be sneaky but it's just rude), and don't look happy to be there. I'd say management should fix this, but I couldn't tell you the last time I saw someone who could be in charge there. If you can go somewhere else, that'd be your best bet.

Used to be great to drop off Amazon returns here but last two times they charge for label or an…read moreenvelope. Our box it was delivered in was too small for a label. My daughter has had the same issue. She's found somewhere else to go and we'll go there too

The staff is professional and very helpful and accommodating. They really do go the extra mile to…read moreprovide the best service for your particular need. I have never had an issue, and the staff is always pleasant and friendly.

I have gone to this UPS store regularly over the last 3-4 years. In my opinion, they have one of…read morethe best customer service teams in Columbia. They are consistently professional, courteous, friendly, and fast. They do not hesitate to recommend the best options for whatever priorities you have going on. I highly recommend them. And if you have had a bad experience, call them, folks.

I needed to quickly ship an item to a friend, and decided to try UPS instead of the postal service…read morefor the first time. This location was super convenient with plenty of parking. I visited around 5pm and was immediately served. I just had to provide my driver's license, and the name and address of the receiver. For about 5 minutes of my time, and $15 I was able to get next day arrival!

Service timely and friendly and professional. I had to return AT&T equipment. It went very smoothly.read more

That was the easy thing I've done all year. I had a return to Amazon and I walked in and completed…read morethe return in under a minute. The customer service representative was friendly and efficient. As far as value goes it was free.

Worst Customer Service Ever!!! Not Professional and Not Ethical!!! Don't Ever Come To Do Notary…read moreServices Here!!! The UPS Store RUINED my Notary Document Because Of Their Expiration Date!!! HIGHLY NOT RECOMMENDED!!!

I walked in with what I thought would be a nightmare situation, and before I could finish my story…read morethe young lady behind the counter knew what I needed, printed everything and just took care of business with a smile on her face. Phenomenal customer service. This is now the store I'll always use.

The folks at this location are always so nice and helpful! Even with a huge line during Christmas…read moretime, they are friendly and efficient. Nicely run store!

This store saved the day when I needed a print order placed at a different store fulfilled (other…read morestore couldn't do it, long story not relevant here). The order was a big one and--thanks to the UPS website being totally incompetent--it was only quoted it as a 6 hour job (it should have been a day or two). The store managed to get it done within an hour or so, despite it being a total pain in the butt, and I was pleased with the results. The manager seemed a bit exasperated with me (I get it), which was kind of a bummer. Other staff, however, were very nice. FWIW, I saw them taking plenty of returns--including Amazon--with no complaints.

Good service and friendly staff. I came to drop off a few Amazon returns and they were short…read morestaffed and a bit backed up but they were still chipper and polite.

! I had 2 Amazon returns and had zero clue how to change from a location in Lebanon to this one on…read moreMedical Center. Tony was happy how to show me how on my phone. He was friendly, efficient, knowledgeable, and kind. I was in and out quickly with receipt in hand. This location is always a good one and every employee I have encountered in the past has been helpful but TONY went way beyond for me. Huge shout-out to him. On my next trip there, I hope to see him again! A+

The staff is great. I didn't need anything as I self-packaged and had the pre-paid labels. I was…read moreoffered the provision of a receipt but once they scan the codes...it automatically is added to my account. Very thoughtful and nice. I could also pop in a USPS card for the mail. Very helpful and convenient.

6/29/2026 I had a small package with the pre-paid return label I needed to drop at UPS desk. I…read morechecked their hours....closing at 7pm. I popped in quickly around 6pm and I still had a grocery run next door down and needed to arrive at a meeting by 630pm...yes, I know, cutting it close. Both sales representatives were young men and they stood quickly to their feet as soon as I touched the door. I was delighted at their level of commitment to service--and manners as I am a lady of a certain age (but you didn't hear that from me!) I said it has a prepaid label and thanked them. The one fella commented that he liked the message on my t-shirt which is a social commentary that I knew would draw controversial attention. But....there you go! Polite, courteous, professional and prompt. Great service!!

I am usually happy this this store. I use it mostly for returns of Amazon products. I have used it…read morefor notary twice. I main complaint is about the management. If you want people to keep coming here you need to have adequate open and closed on your answering service. How much time does it take to tell people you are closed due to the weather. I was there today, big lite up OPEN sign. I called first and only got the leave a message voice mail. You weren't open.