I needed to drop off a package to return through UPS. This business was quick and easy. Took care…read moreof my issue right away. Highly recommend them for shipping.

From the owner: BC Pack & Ship is your one-stop destination for all your shipping, packaging, and business service…read moreneeds, serving London, Laurel, Corbin, Whitley, and Knox Counties! We pride ourselves on offering convenient and cost-effective solutions for individuals and businesses alike. Why Choose BC Pack & Ship? We let you compare shipping rates from UPS, FedEx, and USPS right in our store, saving you time and ensuring you get the best deal—no more running around to different locations! Our knowledgeable staff will guide you through the process and make sure your package is packed securely, whether it’s a fragile gift or important business documents. Get a secure and professional business address with our private mailboxes. Enjoy the convenience of access, so you can pick up your mail or packages at your leisure. We even offer email notifications when you receive mail, keeping you in the loop! Need a notary? We’ve got you covered! Our on-site notaries provide quick and reliable service for all your important documents. We cater to local businesses with bulk shipping discounts and custom packaging solutions. From document shredding to printing and packing supplies, we’re your go-to business partner. At BC Pack & Ship, we are committed to making your experience seamless and hassle-free. Our friendly team is always ready to go the extra mile to meet your needs. Come visit us today and see why BC Pack & Ship is the most trusted shipping and business service center in the area!

I had a horrible experience with UPS. Would give them a zero star rating if I could. My cardiac…read morestethoscope had a warranty good for 6 years. I took it to my local UPS to mail it to a company for repair. I brought the label and the stethoscope repair paperwork. The stethoscope repair paperwork was to be placed in the actual package with the stethoscope. The only thing I didn't have was a mailer. When I arrived to UPS, I gave assistant manager Tyler Kirby the label, stethoscope, and repair paperwork, and he told me "don't worry about the price of the mailer. I got it." I then left after Tyler Kirby handed me my receipt. I did not see him pack my stethoscope. Two days later, I received a voicemail from the Healthcare Service Center who was to repair my stethoscope. The company also sent me an email stating that the mailer was received by Carli Langevin, material handler, and hand brought to her by their receiving team because they could feel nothing was in the envelope. Carli Langevin told me she broke the seal, sending me a photo showing that only the stethoscope repair paperwork was inside. After I received that voicemail, I called UPS and spoke with another assistant manager on the phone. My mother also called UPS and she was told that I could go back in and speak with the manager Crystal McIntosh who would help me file a claim. When I went back in to UPS, Crystal was not there, and the assistant manager who I spoke with on the phone told me I would have to file a claim online and would need a picture of the front and back of the mailer. Carli Langevin, the materials handler for the repair company, sent me a picture of the front and back of the mailer per my request. There were no breaks or cracks in the mailer. UPS did not offer to look back at their cameras to see if anyone had stolen the stethoscope in the store. Interesting to note, the inside of the envelope from the picture sent to me by Carli Langevin from the Healthcare Service Repair Center was 2 days later and a different time than the date and time on my receipt. When my claim was filed to Better Business Bureau, UPS messaged back saying "Tyler accounts that he put the stethoscope in the mailer as Laura was standing there just as he would with any other package/customer." I rejected that response because the statement from UPS was false and inaccurate. I did not see Tyler Kirby, assistant manager, pack it in front of me. Crystal McIntosh, manager, did not pull up cameras to review. I will not be taking my business to UPS on Eastern Bypass in Richmond, Ky, and I don't advise anyone else to either, because it seems they have sneaky hands. They're dishonest and not worthy of your business or time. I was not provided a refund.

This store is by far my favorite one stop shop! I always feel so welcome coming in here and sending…read moreout my packages. I have been coming here for years and always trust them with my packages rather it's over seas or across the US. Without a doubt I'll be sending friends and family along with businesses to this location ! Thanks so much UPS 3398!

Crazy good customer service! Highly recommend. They offer full service, packing, shipping pretty…read moremuch any method you want.

So recommend them over the Farragut post office. They are friendly, helpful, and have great…read morecustomer service.

Great people and very efficient! You can get in and out quickly even when they are loaded up!read more

WOW!! The two young ladies at the store today were rockin!! Awesome service, I was in and outta…read morethere in less than 5min! I had an Amazon return and a Spectrum return. It was handled like a PRO!!! Thank you so much.

I have reached out and did not get a response since 2/5/25. I emailed all the possible email adds…read moreof the company including Sharicom and tried calling their contact phone number. I still can't get my KY foreign LLC business license because they have not signed the application form. This is really disappointing and I should've researched on a better service company and visited Yelp for reviews.

Never, ever, use this service. I was a customer for nearly 2 years and had no issues until I…read morestopped getting my mail forwarded for over 6 months which caused ~$7,000 in expired checks, still to this day I've yet to receive an apology or an excuse for how something like this could've occurred. In addition to that, the company is nearly impossible to get in touch with. I tried calling, emailing, and reaching out to employees on LinkedIn and Twitter to no avail, I just wanted the service I paid for to work.

Always seems to be understaffed or closed when I show up. Check hours on their door as I swear they…read moredon't match those online sometimes. Generally 2-4 people working but only really 1-2 actively working with customers so be prepared to wait. If just dropping off sometimes easier. There is also Amazon dropoff in Staples around the corner so that might be an option for some of you.

Went in May 31 to ship a small next day air package. I was assured by the person at the store that…read moreit would arrive on June 1. I chose that option over USPS at $28.00 because speed of delivery is critical. The cost to ship via UPS next day was $141.56. I checked the tracking today. It shows a June 4 delivery. Silly me. I took the clerk's word on the arrival date and did not check my receipt closely. The receipt shows June 4 delivery. Someone didn't tell the truth. Neither I nor anyone I can convince will ever use them again.

The people at this location were immensely impressive. They were friendly, informative and helpful…read more They always give me great shipping advice and it makes coming to this location very enjoyable.

Was returning a set of paintings in two separate boxes (which was what they arrived in) with one…read morelabel as advised by amazon, upon telling Leslie at the UPS front desk this, she immediately responded "They didn't tell you that." As if she had read the instructions amazon had sent me. I also returned a rug with a scannable code from amazon and when I told her this she was confrontational and said no you have to have a label. I showed her the code then she said "oh we do that all the time" and realized her mistake. Leslie has no people skills and needs to be trained on how to interact with customers.