For a small town, FedEx delivers well! I've used their fax, copy, and printing services and have…read morenot had any problems. The staff has always been helpful in person and over the phone.

Very friendly and knowledgeable staff. Used printing services - picked up in about an hour with no…read morewait. Great job!

Okay, so I ship here all the time because there aren't many other options in town besides the post…read moreoffice. I like it because they can compare prices from different senders and I can pick the right/cheapest option. This last time was through them through USPS. There was a new girl working register, she's a doll, no issues with her as a worker/person. But she sent my 14"x14"x14" box for me to CT, to my customer. Well quite a bit later my customer informs me they never received the package. So I check in and I see its on the wrong side of the country. I contact USPS and let them know its supposed to be in CT. They don't tell me much besides watch it. I do. Closely. After a few days it ends up in CT, thank goodness, right? Wrong. It is stuck in a facility 45 mins away from my customer and now Pack & Mail Employees and I have been told that it wont be sent the rest of the way because the package has counterfeit tracking. What? So I call Pack & Mail and am met with just as much confusion as I have. I'm told its been reported to the post master and that I need to text pictures of my receipts to her as well. I do. She says she's working on it and will get back to me. She doesn't. He also mentions that he is willing to give me a refund for the price of the item which is $329 + $39.95 for shipping once we get it figured out. ok awesome. So I call USPS again and finally get them to tell me that the problem is that the postage was never posted. That the third party, Pack & Mail, never sent the money for the postage that I already paid them. Which is supposed to be automatic when they print their labels. I'm assuming some kind of glitch in their system which they have added themselves is very old. I get that. A glitch happened and the post office isn't being very helpful about it. But, I waited until today to call after getting an email saying it had still not been resolved confirmed and that they will be confiscating my handmade item if its not paid for. I call the boss at Pack & Mail and inform him that I will most likely be losing the item, and I think its time to start moving forward with the refund. He proceeds to tell me that the problem is not on their business at all, that its the post office's fault and that he does not owe me the refund he already promised. But the Post Office will not pay even the smaller insurance amount without the postage being paid for in the first place. And I have been told that it has already gone above the head of my local Post Master and that she probably won't be able to help. So it's a problem of communication between the business Pack & Mail itself and the Post Office which neither party seems to care about resolving. Or care about the fact that I am out almost $350 and my handmade item through no fault of my own. As convenient as it was, I will no longer be buying my boxes or sending my package with this business. I feel so robbed and uncared for in this situation. I will also be posting this in many other places, as I feel like others should be warned this can happen to their hard worked custom pieces as well.

This is a business that takes care of business! What strikes me is how each time I enter the…read moreestablishment the employees are so very, very friendly. It is an absolute pleasure sending packages from here.

We do a lot of business with this UPS store and the staff is amazing!…read moreAlways helpful and professional.

Very courteous, and professional .Everyone there is very helpful and explains how their system worksread more

Great customer service!! The lady that worked the counter was amazing and super helpful with a…read morewonderful personality (which isn't common in the shipping service industry; USPS are usually the worst ). I was there at 10/3/2024 at 4:32 P.M. So, I really want FedEx to see this and at least know how great of a service one of their employees provided. She claims she has quite the busy schedule, working in the morning till 5-6:30 p.m. She was a black lady in her younger years(20s-30s I'm guessing). I just hope FedEx recognizes this ladies great servicing skills and politeness!

Everything. Trashy customer service. Always losing packages. FedEx is an awful company to deal…read morewith. I hate when I order stuff and FedEx is used. A very trashy company.

Came in today to get packages shipped off staff was exceptionally friendly and very quick to get…read morecustomer in and out at very quickly rate. Thank you for an amazing experience.

Our go to when we have to have something packed up and sent out quickly! Very helpful employees!read more

it's something every time I go in this store. Today they had no boxes large enough to ship my…read morepackage. auto parts. Employee suggested I go to Lowe's & get a box. Asked if I did, would they bubble wrap etc. Then she was rude & I was clearly annoying her. I was nice for the record. Then after getting my own boxes, I get charged a huge amount to ship. I will not be back. Horrible service as always

drove up to store at 3 minutes till. I know it was three till because my clocks in car and on phone…read moreare all set to the local bank time. the store was already locked up and the worker walked out of the side door at 2 minutes after 6. in order to be ready to go home from closing a store , and she was alone, it takes more than two minutes. There is no telling what time she actually closed in order to be out of there by 6;02. I mean every light was off, door locked. if you say you close at 6pm, thats 6:00, not 5:55, not even 5;58. but this store was closed up tight at 5:57.

Don't use this company you will have no control over your packages nor will you be able to track…read moreyour packages. 5 people in my family did not receive gifts and it's the owners fault she tie me my package was 2 day fedex and it has been 5 days and it was sent Via United Postal Service

I love this business! With my daughter getting married, they handled all the postage and sealing…read morethe invitations. I also bought several Christmas presents while there. Unique merchandise that my family loved!

I called in advance to inquire about notary services and was told that it would only take 4 minutes…read morefor a notary to arrive. When I got there I was told that the notaries they used were all unavailable. I could understand that, but the rudeness of the lady was uncalled for. She began waiting on someone else while I was still speaking to her, then after she was finished I tried speaking to her again and she acted like she didn't hear me. Terrible customer service. Good thing I go elsewhere to have my items shipped because I will never go back here again.

From the owner: The UPS Store #6230 in Monroe offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - North Monroe Area.