Terrible. Will never use this store again. I had a package shipped here to hold for pickup because it was an expensive item and I was not going to be available to have it shipped directly to my home. When I set up the shipping, I was told by UPS that the "Hold for Pickup" fee would be $5. When I arrived at the location in Kearns, they demanded a $50 fee from me and refused to give me my package until I paid it. Basically, they extorted $50 from me by threatening to send my package back to the sender unless I paid the unanticipated fee. Because the shipping fee was $400, I had no choice but to pay them. They got their money, but it will be the last time I ever use their services. read more

We came to this location for federal background checks, which required taking our fingerprints on the kiosk. The machine is difficult to use if you have a connective tissue disorder, like some of my kids have. We received very good care from a wonderful employee. I don't remember her full name, but it was really pretty. Started with Nat - something. Really cool lady with a great demeanor. Anyways, this review is for her exclusively. I can't vouch for the store itself, rather the patience, the care and dedication this kindhearted employee offered me and my family. I wish I wrote down the employee's name, dang it. She deserves proper recognition and praise. Thanks!! read more

I needed to drop off an Amazon return. Flower, the employee, was really efficient so I rated higher because of her. However, UPS charges $1.34 for ONE black and white copy/print. That's a crazy, ridiculous high cost. Taking advantage of people is not cool. 1 star UPS, and I will avoid business at all costs. read more

Looks like the florida hurricane hit this store before it went anywhere else. What a mess. Boxes and trash everywhere, and the employees appear to be in no hurry whatsoever. Seemed like they were all moving in slow motion. Never spent so long in a UPS store before. The line was literally wrapping around the inside of the store and the employees took at least 5-10 mins with each customer. To be fair, aside from the two employees looking absolutely miserable and looking at each other and saying things like "I'm done" "I'm over this", when I finally got to the front of the line, they were friendly and helpful enough I guess. So no major customer service issues. I assume this is all because Amazon returns are processed here now. There has got to be some processes changes here, or an increase in personnel to accommodate more people coming here. Waiting 30-45 mins just to send a package is crazy. read more

I had to go to the UPS store twice in a week unfortunately for some Amazon returns. The first time I went it was a Saturday and it appeared that there was only one young employee. He was not at all concerned about the growing line. He was fumbling around with some package for at least 8-10 minutes. I was second in the line and growing a little frustrated watching him do something that appeared not urgent and was wasting everyone's time. I noticed the scan it yourself area and decided to give it a try. It worked great for my return and I only wish I would've saved myself a little time. The second time was a little different with the packaging instructions so I had to have some help. I was dreading it, but when went in the lady helped me so fast and I was shocked, but I was in and out within no more than 2 minutes. The only thing I didn't super appreciate at this visit was being bombarded by a charity organization that was set up outside the door and then being made to feel bad for not donating. You never know what is going on in someone's life. In short I guess it depends on what you need to do there and what day you go! read more

I love this store so much they are always so kind to me. I used to live in this area so this was my go to store and I've moved across town but I still drive out there to see everyone here. They're so efficient! Love this crew! Thank you for being great! read more

The staff was very helpful with an issue I had returning an item. The store is clean and staff are friendly.

I have been trying to call this store about my package since I've been out of state and cannot get anyone on the line since it's been rerouted to this access point location! HORRIBLE! I've left 2 messages and called ever since my package touched down to this location. I'm so upset that NO-ONE answers the phone???? Like wth? Never have I been so upset this a shipping company more than I have with this UPS location. It's privately owned and should be closed since they act as they're always closed. read more

Really loving the atmosphere and professionalism of the new employees. The guys in the blue shirts, specially the one with glasses. Very kind, quick, helpful and professional. He truly makes his job look easy when there's a long line, he's working solo and the line is moving as quick as if there were 2-3 employees read more

UPS is absolute garbage. There delivery. There customer service. Their companies platform. The my choice services. The whole company is actual garbage. How are we in a time, where fedex, Amazon, and even DHL have better, faster, and easier services to use. Time to get with the program I'd say. Never once had a good experience from ups. Always requiring my signs for delivery and not delivering packages when they say they will. Why tf should I have to be home 24/7 for 3 business days hoping to catch the ups man so I don't miss the delivery and it get sent back. Absolute bs. Then I enroll In services they prompt me to do so to make changes and make everything easier and it just makes everything worse because their platform is so ass you can't even link certain orders so you're literally just SOL. And the fact they make you pay $20 for that service absolutely wack. Never even wrote a reviews before this that's how much I hate ups. read more

I booked an appointment at this location with a notary for an important document I needed to send today. I showed up for my appointment and he said that the notary wasn't here today because they had injured their hand. He said we could go to the West Jordan location. I asked if I needed an appointment because we had one for this location and he said no you don't need an appointment people just like them. So basically he's saying your appointments are useless. If you have an appointment system and you cannot fulfill the appointment you should let that person know. It's caused a very inconvenient experience for me. read more

Worst customer service Customer in front of me left mad waiting for notary. I waited 20 minutes before leaving. She said she was waiting for hour Notary saw people waiting and didn't even try to break away to help other lady or me, or say anything to us Find another ups store for your services read more

This store has gone downhill the last two weeks. I wait a minimum of 15 minutes just to drop off now. Every single day

Terrible experience, this little girl had no costumer service. My BF and I had to print the program for his dad's funeral, it is already a tough situation and this chick could have helped a little, she did not know how to make COPIES! And said we had to come back when her manager was in store. Any capable human being knows or can figure out a way to make a damn copy, so I took over and made things happen. Her paper copy did not work, 200 pages that we needed to cut so scissors it was, she saw us strongly and just sat down. I know this is not part of her job, but where is the empathy? Were is the service? UPS this chick is a terrible face for your location and company. I am never EVER going back to one of your stores again. I went to your store on 08/07 at 9 am and this was the only person there, just so you can pin point who this terrible person was. read more

The people here have always been very helpful and professional. They have politely assisted me many times with shipments and returns.

There was a young lady that kept me waiting about 5 minutes before even showing up to the counter. She said something that I couldn't hear. When I asked to repeat, she snapped at me to place my packages on a specific counter. I told her using the word please with customers would be an appropriate word. She began to scan my items and throwing them behind her. As she was doing this, she knocked down some items on the counter to the floor where she had asked me to place my packages. This took place 4-29-21 at 10:36 am. I couldn't see her name tag completely but it looked like her name might have been Christine. I wouldn't recommend even one star based on her treatment but for some reason this app requires at least one selection. read more

It is a shame that they will charge you $2.13 cent just to print a shipping label. Cone on how cheap can you get. To print one page should be no more than 10c. A greedy business. read more

Every time I go into this location the employees are so friendly and willing to help. Never a long wait time because they are well staffed and know what they are doing. read more

I needed to print some things and return a package. The website shows the store is open until 4pm on Sundays. I drove to the store at 3:05pm and the were closed. Now I have to go back a second time which isn't a huge deal, but still wasted time out of my day. Either the website needs to be updated and the open until 4pm sign on the door needs to be updated or someone should be there... read more

Just called in for the second day in a row and asked them to hold it for one more final day as I can't make it there before they close today and they awesome lady named Cassidy said she would make a note and hold it passed the return date for me. Great friendly Conversation from the guy yesterday and today with Cassidy. read more

Nice staff. Friendly and prices seem fair.

Very nice staff, even when the line is long and the stress is on, they all stay calm and are willing to help out. It seems sometimes that there might be only one person working at certain times, which can make for a long wait for customers, but when there are a few people there, they all jump in and help out. read more

Would give a zero star if possible. NORMA Jensen is the owner and she is a crook. Quotes one price then gives another, when ask.for coroprate she claims not to have the number. Do not go here. It cost triple than Fed Ex and owner hangs up on people. read more

I have a mailbox here & it seems to be under new management. The staff is friendly & remembers me when I come in for my mail. Although the prices are a bit expensive, the convenience of having items shipped directly to my box (rather than sit on my front porch & inviting thieves to have their way) is definitely worth it! read more

Absolutely unimpressed with the lack of customer service. My package was supposed to arrive to the recipient on March 1st. They some how created 2 labels so UPS was unable to deliver my package. It had to come all the way back to Utah and then be reshipped and the best they offered was ground to ship it back for their mistake. So a package that was supposed to arrive March 1st is now arriving over 2 weeks late on March 14th. I understand the gentleman was new who created the error but the lack of resolution behind the issue is ridiculous. read more

I stopped in this store the other day to sign up for a unit box. The man working behind the counter was friendly and helpful. The process was easy. It's a bit of a busy store...when I was getting a unit box..like three people walked in behind me. I didn't see any other staff members working behind the counter. They are a little short of help. Overall it was a good experience and I have no complaints. A+ read more

Avoid this UPS store. They will delay your not delivered in time clam, until they cannot do anything about it.

This UPS Store is always a pleasure to work with. There is never a long wait, usually in and out in a couple of minutes. Employees are always courteous and friendly. read more

I mail almost all my packages here and have always had great service. I have been coming here for years.