I needed to have two maintenance manuals in 3 inch binders, an aviation GPS unit, some miscellaneous paperwork and a small bag of parts, power supply sent to me here in Reno, Nevada from the person that I purchased the items from. I insured the package for $3000.00.
I was a little shocked at the bill as this UPS Store charged me $60.00 to pack a 16X16x16 box that weighed 21 lbs and of course the box was damaged and the GPS unit was also damaged.
When I contacted the Owner of the UPS store I was told that UPS does not cover damage to electronic devices! Then why did I spend $62.00 for insurance?
Finally after two weeks of calls did The UPS store notified UPS of the damage claim. The package was shipped on 4-24-18 and finally today 5-21-18 I have an appointment with the UPS claims adjuster, almost 1 month later.
I used to work at a Mail Box Etc. store which became The UPS Stores and I asked the owner why wasn't the GPS unit double boxed? That is what we always did with sensitive breakable items? The GPS just had some bubble wrap around it and the box had some bubble wrap thrown in.
Obviously I didn't receive $60.00 worth of packing care and this has caused me much grief.
I realize that in Indiana, Pennsylvania you don't have much choice but I had no idea that this store was so substandard. read more
