1. The UPS Store

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Hopewell Junction, NY

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The UPS Store

1.0 (1 review)
Open • 8:30 am - 7:00 pm

Services - The UPS Store

Mailbox centers

Shipping centers

Copymaking services

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6 years ago

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The UPS Store

The UPS Store

(18 reviews)

I had a truly wonderful experience with this UPS store, they were incredible!…read more After cleaning out the storage space of a loved one who had passed away, I dropped off a number of delicate and oddly-sized items to be shipped to multiple addresses. Erica, in particular, went above and beyond to help me out--she packaged everything expertly (a feat for some of the more delicate collectibles!), gave me honest advice about the price of shipping different groups of items to different locations, and kept everything organized as we figured out the best path forward. When it was time to ship the various batches, she checked in consistently, helped me troubleshoot some day-of issues, and made sure to get the correct payment info for different shipments. Everything arrived on time and in tact, at a reasonable price! More than that, Erica and everyone else at this location were incredibly kind and patient as they helped me figure out a very complicated project. It's not easy to deal with the things a loved one leaves behind, and I don't think I could have managed with out the compassion and expertise of these wonderful folks. I cannot recommend UPS enough (particularly this store!) after this experience!

Dropped off 8 packages for Amazon today, Unfortunately, only 7 were scanned in-house. (My major…read moremistake was not checking my receipt before leaving the store). An hour later, I caught the problem and spoke to the owner immediately. He was dismissive, rude, and unhelpful. I came up with several possible solutions to rectify the situation, to which he repetitively commented, "You can't prove to me you dropped off the package". I asked to speak with the employee who scanned everything (but one) as he would remember me due to his comment, "you're so organized". The owner left me on hold and never returned to pick up the call. My warning...The owner is superficially friendly when all is well. However, I've witnessed him loudly arguing with another customer in the store just 2 weeks ago. When it comes to rectifying mistakes or customer service issues, he is one of the most unprofessional & disrespectful business owners I've ever come across

The UPS Store - mailboxcenters - Updated November 2026

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