1. The Upholstery Man

0

Westminster, CA

The Upholstery Man

5.0 (3 reviews)
Closed • 11:00 am - 2:00 pm

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Services - The Upholstery Man

Bed reupholstering

Chair reupholstering

Sofa reupholstering

The Upholstery Man Photos

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Recommended Reviews - The Upholstery Man

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1 year ago

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3 years ago

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4 years ago

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I hired this company to diagnose an issue with my RV slide and paid $200 for the service call…read more Their conclusion was that the motors needed to be replaced, and I was told they would follow up with a quote for parts and labor. Instead, I contacted BAL, the manufacturer of the slide system, directly. BAL recommended a retrofit repair kit as the proper fix, which I purchased myself for $160. That kit includes two new motors. Once I had the OEM-recommended parts, I asked this company for a labor-only quote. After multiple follow-ups, they declined to even provide one, stating their technician "has not had good luck" with these retrofit kits and that they were not comfortable performing the repair. That's the part I find most frustrating. The retrofit kit still involves replacing the same motors they originally diagnosed as failed. If they were not comfortable performing the manufacturer-recommended repair, that should have been disclosed upfront -- before I paid for a diagnosis and spent time sourcing the solution myself. I appreciate their honesty in ultimately admitting their limitations, but that honesty came after the fact, not before. In the end, I paid $200, got no repair, no quote, and no clear path forward until I handled it myself. Future customers should ask upfront whether the technician is experienced with their specific slide system and whether they are willing to quote labor separately before paying for a diagnosis.

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After my original poor review based on my several years old customer service experience with him…read more(for a paint quote), Maury contacted me personally to resolve the impression (not just the response on Yelp). We had an extensive open discussion via phone, during and after which I was extremely impressed and somewhat abashed about my initial review. I don't know when I have ever had such a satisfactory and encouraging discussion with someone who not only clearly knew about RV service issues but also was customer service forward, personable and genuinely pleasant and confidence-inspiring to talk to. As a result, after long searching and several very unsatisfactory and expensive experiences with other RV shops, I will be bringing my rig around to try and address some ongoing issues. If my phone discussion and Maury's personal integrity are any indication, I expect to have FINALLY found an excellent and reliable place to service my Roadtrek. I will post another review afterwards. Thank you, Maury, for going the extra mile. You made my day.

The Upholstery Man - reupholstery - Updated October 2026

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