DO NOT TRUST THIS PLACE…read more
My experience here has been nothing short of devastating--physically, emotionally, and financially.
After researching D'Cate Aesthetics & Medicine and reading multiple positive reviews, I scheduled my first consultation for Botox and lip injections. During the appointment, Erin--the provider--suggested I try a CoolPeel and mentioned a "limited-time deal" of three sessions for $1,500. Trusting her recommendation and the promised results, I paid upfront and booked my first session for two weeks later. Erin assured me that CoolPeel involved "minimal downtime" and only "about a week of mild, short-lived side effects."
The reality? Despite following every single aftercare instruction--using Vaseline, sunscreen, avoiding NSAIDs--my skin looks worse than ever. After months of painful healing, the hyperpigmentation on my lower face left me looking like I had a beard. No joke--a full 5 o'clock shadow.
When I emailed photos to D'Cate requesting a full refund for the CoolPeel, their response was astonishing. During a phone call, they praised my forehead, seriously, claiming the "top part of my face looked fantastic and better than ever," while completely ignoring the glaring hyperpigmentation that disfigured the lower half of my face. No acknowledgment. No accountability. Just gaslighting. Erin then emailed me after "consulting her attorney" that they would offer a $1,000 refund for the two unused CoolPeel sessions. Since that email? Radio silence. No follow-up. No resolution. Nothing. Not even a statement confirming the refund has been credited. Nothing!
What I later learned--through my prescribing dermatologist--is that CoolPeel is strictly contraindicated for individuals with autoimmune disorders, psoriasis, and active melasma. Had I been properly informed of this critical fact, I would have NEVER agreed to the procedure. Instead, D'Cate and Erin completely failed in their duty to advise me of the serious risks associated with undergoing CoolPeel while on Cosentyx, despite these details being clearly documented on my initial paperwork and pre-treatment forms. They had a professional and legal obligation to disclose these risks and, at minimum, refer me to my prescribing physician for a joint consultation. That would have been the responsible course of action. Instead, they recommended the procedure, collected payment, and pushed forward--without any meaningful discussion of the dangers involved.
My dermatologist had to prescribe a bleaching kit that isn't covered by insurance, costing me hundreds of dollars out of pocket--and I've been told I'll need at least 4-6 months of ongoing corrective treatment. And it doesn't stop there. After reviewing the other treatments I received at D'Cate, I now have serious concerns about the quality and safety of the toxin they injected into my face. I underwent three separate Daxxify treatments here--initially and twice more for touch-ups--because my forehead movement never fully froze. In stark contrast, a single treatment with the cheaper toxin, Botox, from my dermatologist delivered expected results, just as intended. This raises disturbing questions: Was the product faulty? A knockoff? Substandard? Or were the injections performed incorrectly--THREE separate times?
I also have an upcoming appointment with a dermatologist to correct my upper lip, which is fuller on the left than on the right, thanks to their work. The difference is small, but noticeable and completely unacceptable.
Bottom line: I'm sharing my experience so others aren't misled by the glowing reviews online and end up facing the same nightmare--or worse. This provider failed to exercise basic care and skill, misrepresented the safety of their services, and caused me foreseeable harm and financial loss. I've already spent hundreds correcting their mistakes and will continue to spend more. If you value your health, your appearance, and your money, stay far away from D'Cate Aesthetics & Medicine.
Pictures can be seen on Google reviews.
