Excellent team - very good with communication throughout; highly professional; and went above and…read morebeyond in the complex job of cleaning, repairing, staging, listing, and selling my aunt's house as an estate sale when I do not even live in the area. I'm very happy with the service provided!

David was awesome every step of the way. His advice was spot on. I recommend him with 100 percent…read moreconfidence. You'll be happy he is on your team!

Absolutely horrible. No professionalism and absolutely no ability to admit fault when in the wrong…read more I delt with Sheila Rybar and she was astoundingly ignorant and rude. I'd give less than 1 star but Google will not allow that. Avoid this place like the plague if you value not only your money but decent customer service.

If you want things done the right way and in a timely manner use this place. I bought a medical…read moreoffice building in 2007 and recently put it up for sale. I was under contract and found out a previous title company (Sendera) did not clear a lien that had been put on the building/previous owner but let me buy it anyways. I am now trying to sell my building and I am under contract with the new buyer but the sale cannot go through because of the lien. Susan Lawler and her assistant Terri have been working tirelessly to help me get this issue corrected for the past couple weeks. Sendera took 2 weeks just to tell me they couldn't figure out why they didn't clear the lien. Without Susan and Terri I would not have know what to do and would have missed my deadline to have everything resolved for the sale. They are highly organized and give you the personal attention you deserve!

BAD FOR HOMEOWNERS. First, I don't think a Fort Worth location exists. I was never able to meet a…read moreperson face to face and when I had an issue with a garage door opener they directed me to a drop box in Dallas. This is a team of work-from-home people spread throughout the metroplex. Their people will never actually step foot in your home. Only their subcontracted local vendors. They don't communicate or screen tenants. They allowed tenants to move into my property without paying a security deposit! Those tenants stopped paying rent, had to be evicted, and they trashed the house. I was under contract for 12 months, my property was occupied for 7 and I received rent for 4.5. They hired vendors to clean up, including a deep clean. My property sat unoccupied and full of crap (literally, dog crap) for a month before the vendors came. And they didn't clean. I sent pictures and videos detailing the incomplete work (large spots of washable paint that I could wipe up with water, animal fur and lint stuck to baseboards, cabinet faces splattered with food, etc) and asked that the invoice not be paid until the vendor came back. They paid the vendor anyway and said the vendor told them there had been "stains". So I ended the contract and had to do the work myself anyway. I lost a ton of money using this company.

STAY AWAY. STAY VERY FAR AWAY. This is absolutely the worst company I have ever worked with. Not…read morejust the worst property management company. The worst company period. They managed one of my investment properties and it was a complete nightmare. You have 17 different departments that would have to answer for any of your needs. One for billing, one for repairs, one for leasing, one for customer service etc.... You speak to a new person every time and they are hourly employees based out of another country. Yes, their door fee is great. $109/mo but they bring a new meaning to the word cheap. This is the biggest JOKE of a company. I promise you with all of my heart and soul..... DO NOT WORK WITH THEM. This company is temu property management. They lock you into a contract because and once you're locked in... you're stuck with the incompetence. There are no amount of words to describe my disgust with the employees, management and owners of this company. I have had to speak to every layer of this company to get things done. I do have ONE positive thing to say about this company..... You dont HAVE to sign with them. That is all.

Been here going on my sixth year, I like it here and the price is right. My only suggestion is…read moremake sure you get the size apt you want right off the bat. Don't compromise because they don't let get a bigger apt once you move in, that's where you stay. Doesn't make sense to me, but that how they do it. I have the efficiency without the loft. I like it but wish I had gone for the 1 bedroom.

I currently live at Shadow Brook Apartments. I renewed my lease after living here a year and I…read morereally enjoy it. The grounds are well maintained, the staff is friendly and knowledgeable, and quick to respond. The structure of Shadow Brook is a non profit and the apartments are leased for ranges, based on your income (though it IS NOT section 8 housing). They offer efficiencies on up, and are usually on a wait list. They only show apartments on Fridays and do not always have one to show each Friday, though they do have a photograph album of model apartments and floor plans. Initially I was nervous to rent an apartment without seeing the unit first, but I couldn't be happier. With the option I chose (the loft style 1 bedroom) I have plenty of space and am able to live on my own affordably ($490 a month rent). Many of my friends and classmates pay nearly double to live, in many cases, a worse complex. When I moved to Arlington and told people I live at Shadow Brook I usually got an odd look, and some informed me that it used to be bad, but that was before Foundation Communities bought it a couple of years ago. Today, I have never felt unsafe nor have I worried about being ripped off or felt like my neighbors were shady. Upon my renewal they cleaned my carpet for free, they offer residual pest control and special request pest control visits each Wednesday (at no additional charge, without limits) and they use ABC Pest and Lawn. In the back of the complex is a boys and girls club and at tax season United Way sets up and helps you file your taxes for free. At least once a month they have a "produce day" where fresh produce can be bought at a good cost in the front of the building. Its close to UTA (actually a shorter bike ride for me than a drive due to the traffic on Cooper) and well located. I will renew again next year if it continues to be the wonderful property I have enjoyed.

My wife and I have been in the market to purchase a home since March 2021. At the time we didn't…read morerealize that we we're going to be in for a tough ride competing against buyers who we're willing to pay well above asking price. To make matters worse, we were approved for a VA loan, and most sellers were putting us in the back of the offer lists. When I reached out to Crisitina in October I knew she had the experience we would need to have a better opportunity to finally find our home. Cristina's work ethic, professionalism and honesty are some of the attributes that stood out to us throughout this process. Cristina worked dilligently and offered to go above and beyond to help us close quickly. I would highly recommend Cristina if you're in need of an experienced realtor. Cristina is an absolute gem and she easily surpassed our expectations! My wife and I are now happy homeowners and get to enjoy our new home for Christmas!

I am very relieved that I hired Cristina to sell my fathers home and look forward to working with…read moreher again when I purchase a house. The reason I chose her over two other realtors is because she was the one who gave me the most of her time. She explained the whole process well, answered questions thoroughly in a calm manner while never coming off in a pushy way and was straight up willing to work with me in my particular situation before signing a contract. My first interaction with Cristina was how the rest of our interaction played out; smooth, gave me her all and with thorough communication. She never told me what to do but instead listened and guided me by helping me see different possibilities. Losing a family member and being responsible for an estate is stressful and overwhelming. I thought this was gonna be mentally tough but in the end it wasn't. I feel like I did nothing. Cristina organized everything. I have nothing negative to say. Thank you so much for all you did Cristina!

One of the cleanest downtowns I've seen in some time !…read morePlethora of parking garages and no crazy horn honkers here . Some really cute shops and yummy restaurants in the area .

The downtown district of Fort Worth includes a plethora of fun, exciting and world class…read moreopportunities! From architectural awesomeness, safe, welcoming streets, world class entertainment and family friendly feels - the downtown district is so different in FW than neighboring Dallas and so many other big cities! Just today, I observed families walking the streets at all hours during to an in town cheer championship at the convention center - folks felt safe which could easily be seen as young girls and their families walked all over with ease and comfort - and the safety of a dedicated police department and a city full of private security also watching over important buildings and areas of the downtown area. The mix of old and new buildings and scenes keeps the area interesting and again - people enjoy the outdoor spaces and entertainment and food venues at all hours due to the safety and security that is so well known for downtown areas and extends to all over Fort Worth. Other cities could learn - if they would! Go Fort Worth!

Let me start by pointing out that I am a real estate broker in California, and have owned/operated…read morea property management company in California for 25 years, and own investment properties in several states and work with several other property managers that handle my out of state properties. Working with Empire has been a terrible experience on so many levels. Their accounting system is terrible, and cash flow statements are difficult to even comprehend. But this is the least of the problems. Empire is so departmentalized, that nobody in the company has any idea what anyone else in the company is doing. If there is an accounting issue, you deal with one person. If there is a problem with repairs/work orders, you deal with another person. The account rep that signed us up is only in charge of that, so he was out "complaint sounding board" most of the time, as no one else would ever resolve any issues satisfactorily. We eventually started dealing with the owner, Steve, once the problems were getting way out of control. Steve never once went out of his way to pick up the phone and discuss the issues. All he ever did was forward the emails to the "manager" who would cover her ass in the email replies without solving any problems. Their vendors are terrible and outrageously priced. To give 2 very good examples, the same plumber was sent out to 2 different properties on 2 different dates. First service call, plumber was there for 20 minutes, checking all faucets, flushed toilets, and found no issues that the tenant had called about. They acknowledged that no repairs were done, and tenant confirmed that they were there for 20 minutes. Invoice was $400.00!!!! And we called the plumbing company, acting as a potential customer, and asked what their "service call" fee was to fix a minor issue, and was told $110. On the next job, same plumber went out to investigate a water heater that didn't stay lit. Plumber went out & couldn't fix it, left after 15-20 minutes. I never got a phone call with a recommendation to replace the water heater, or any notification from Empire. That invoice was $250 for a "service call" where nothing was done. So somehow Empire felt it was OK to charge us $400 and $250 for a 20 minute service call that the plumber would charge any other person $110 for. We also found out after everything got cancelled out, that Empire was marking up all vendor invoices by 10% for more fees to go in their pocket....pretty sure that was not in the contract either and never disclosed to us. After being called out for being incompetent, Empire cancelled services, with no notice, on us--a violation of the contract that requires 30 day notice to cancel. So left us stranded handling unresolved repairs, including the water heater that needs replacement, roof repairs to 2 properties. All tenants had complained to us about Empire, stating that repairs never got completed on multiple occasions. They had called Empire many times for repairs and got ignored on several occasions. I could go on with more details, but I think I've given enough for any potential customer to be warned about this company. Empire does not understand customer service, and certainly does not have the owner's best interests in mind.

From the owner: Only Property Management Company in Fort Worth that not only cares for your property, but donates…read moreto feed Veterans! National award and 4-time BBB winner Empire Industries is regarded as the premier property management experts in the Fort Worth area. We will treat your home as if we own it. How Empire Saves You Money: No Setup Fee - Zero costs to partner with Empire 1% Eviction Rate - Strict selection of the right tenant with our 20 point tenant screening will have them stay longer reducing vacancy and leasing costs Lifetime Tenant Promise - To reduce vacancy and turnover costs in your property, Empire incentives tenants at our own expense to stay in your property. Faster leasing time - Our award winning marketing allows your property to lease quicker to get money in your pocket sooner Professional Photos - We provide professional photos, FREE of charge Maintenance - Verifying all maintenance requests to ensure responsibility and volume based discounts from all vendors for your home Pet Screening - Empire will do a strict background check on the tenants pet to ensure proper selection Move in - Move out reporting - In house move in / move out specialists, dedicated employees providing detailed reporting of your property Empire is the only company in Fort Worth to partner with Camp Hope to feed veterans who suffer from PTSD on behalf of our clients. Call today to help feed a veteran!

Nathan Vasseur is a top notch real estate professional. He helped us sell an automotive building we…read moreowned in Texas. Even though we live in CA it was a seamless process with Nathan. He's responsive, trustworthy, relatable, smart, and fun to work with. I felt like he more than earned his commission. He's a good negotiator and the deal closed without a hitch. I can't recommend him highly enough.

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