My pregnant, nurse, wife brought her vehicle in. Said bring it back in a couple weeks, handed paperwork, thought all was great.
2 weeks go by, they are "waiting on insurance". No call from them, no nothing. We reached out to Allstate with no issues, back on track.
4 weeks go by now, they are "waiting on insurance" again, because their first quote was off. They have changed their quote and it's now double the price. We reach out to Allstate with no issues, back on track.
6 weeks gone by now, they are "waiting on insurance" again. They have changed their quote now again (3rd quote) and it's more. We reach out to Allstate to help.
This whole time we tried calling them over the phone every couple days but they usually don't answer the phone and they usually don't bother to return phone calls. Or apologize for it, or try to fix it. And when they say they will do something, they might not, so stay on top of them. Wife went in person and the manager blew up on her, towed her vehicle, slapped us with a bill, car is tore up into parts at this point and we are still without a vehicle and now having to start over with a completely different company. It's sad that a company treats their customers this way, and is willing to kick them to the curb, threaten, belittle, and charge the customer after having their vehicle for weeks on end without following up with us or doing what they say they would.
Absolutely DO NOT recommend anyone work with this company, ever, they don't care. If you are already stuck with them and dealing with this I'm sorry but I recommend staying on top of them (you may have to come in person because they don't answer phones or return calls). Be warned they may slap you with a bill and leave you with a broken vehicle after months of forgetting about you. read more
